[Resolved]  Snapdeal.com — fake product sold

Address:	Mumbai City, Maharashtra
Website:	www.snapdeal.com

I have order 128gb micro memory card from snapdeal site but when my parcel is delivered at my place i have realized that i have received fake order as the packet received shows 64gb and memory card shows 32gb printed. I have not even touched the package yet as it was clearly visible that someone has torn the packet and placed the card inside it. I have got a parcel from ” takenick innovation ” his number is [protected] and his email id is [protected]@gmail.com. Its been a week now as on 13/10/2017 but still i am not able to contact seller. I cannot even able to talk to snapdeal customer care on phone because of their auto "ivr" service which just hangs up after entering all order details. I even mailed to snapdeal at [protected]@snapdeal.com for the concern along with all proof images, the same day itself (When i recieved the order). They replied me that "they cant help me as the order was placed by sellers end and not through snapdeal". After that reply i have never ever got any reply for my mails for that concern from snapdeal. How can they share their customers details to a fraud seller and then say that its not their responsibility. Whatever it is, i only want them either to replace or refund my money for my order.