[Resolved] Snapdeal.com — horrible customer service and refund process

gvprabhu1962

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana, 560078
Website:	snapdeal.com

We had ordered a heater on snapdeal whic was delivered on 18th september. The product was damaged and hence i raised a return / refun request. After multiple back and forth, finally bluedart came and picked up the damaged product on september 26th. They gave me a tracking number.

Two days laters somebody came again asking for the product and i told them that it was already taken. Then a call from snapdeal's call centre indicating that the product has not been picked up. I gave them the bluedart tracking number.

No response from snapdel people after that.

I tracked the consignment today and i see that consignment is still stuck in bangalore. Not sure what the issue is?

Waybill no : [protected]

Nelamangala apex/sfc pud need department name/extention number 01-oct-2018 13:01
Nelamangala apex/sfc pud need department name/extention number 29-sep-2018 13:21
Nelamangala apex/sfc pud consignee refused to accept 28-sep-2018 13:50

Can you please look into this and process the refund immediately.

My patience is wearing off.

Extremely annoyed and frustrated.

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Nov 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Snapdeal.com Customer Care's response Hi Girish,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will update you at the earliest and help you out.

Thanks!
Team Snapdeal