[Resolved] Snapdeal.com — order id - [protected]

coolsurya

from Bhubaneswar, Odisha

Address:

Khordha, Odisha, 751012

I submitted a complain agaist this order id. Months have been passed, no reply from snapdeal.
"team is working on it". Not sure how much team is working that they are forgetting to respond. If you are not going to accept the return, they admit it in one line rather than providing all absurd reasons.
How long does it normally takes to resolve to get into a conclusion?

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Apr 17, 2019

Complaint marked as Resolved

Snapdeal was able to resolve the issue. But they responded when I registered a new complain against the old complain. It took around one month to provide the resolution. The shoe got returned and I got my refund.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Snapdeal.com Customer Care's response Dear Surya,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Apr 10, 2019

Updated by coolsurya Hello Team.

There is an ongoing other complaint with this order id.
Please tell the team to look into that first and resolve it rather than hanging it for months.
The reason for posting another complain, as your team is not at all responding, just providing a generic statement "Team is working on it".
Nothing is being resolved with this hopeless team.

Verified Support

Apr 11, 2019

Snapdeal.com Customer Care's response Dear Customer,

Apologies for the delay in resolution. Our team is working on your complaint and will get this sorted soon.

Regards,
Team Snapdeal

Apr 17, 2019

Updated by coolsurya Issue resolved. Thanks Snapdeal. Please do let me know if I will be able to return any item in case I don't like in future, so that I will be careful before ordering.

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Comments

khayrun nessa

from Delhi, Delhi

I received a call today saying that i am the 2nd lucky winner of snapdeal..in which i have won maruti suzuki swift and i need to pay 7800 for tax services and either the car or market value of that car will be sent to me. And snapdeal is such a [censored]in app, there is no customer care support so that you can reach to them on call

Poojajyoti

from Mumbai, Maharashtra

I have call from the snapdeal I have won the price in cash

And give the money first in her a/c 3500

It is true or false

Snapdeal.com Customer Care's response, Apr 9, 2019

Verified Support

Dear Poojajyoti,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Param1992

I have returned my hair dryer because it is not working condition
And than i will no any replacement hair dryer and my order show delevered

Param1992's reply, Apr 2, 2019

I have not delivered my replacement order

Snapdeal.com Customer Care's response, Apr 9, 2019

Verified Support

Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal