[Resolved] Snapdeal.com — partial order was delivered and entire order was marked as delivered | |||||
On 9th Nov, 2018 I purchased 2 perfumes from snapdeal. Same perfume but a quantity of 2. I received the order and when I checked there was only 1 perfume in the package. I expected maybe the second perfume will come later. But when I received the delivery successful message and mail, I saw both the perfumes where marked as delivered. I wrote many mails to snapdeal and their auto response sucks. I call on their customer care number and there is no way to talk to customer support agent. I Have Been Writing Multiple Times Please Call Me. I Have Paid For both perfumes And they Delivered Only 1 Perfume. The Invoice That Was Attached To The Order Shows Qty As 2 But Inside The Box Only 1 Perfume Was Sent. I requested call and no one calls me. How Can they Mark My Order As Delivered When they Dint Send My Complete Order. Was this information helpful? | |||||
Jan 4, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 19, 2018 Snapdeal.com Customer Care's response Hi Naina, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Verified Support Dec 01, 2018 Snapdeal.com Customer Care's response Dear Naina, Hope you are doing good. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days. Regards, Team Snapdeal | |||||
 4 Comments | |||||
Comments
I had waited 4days I have cancelled my refund but I want to take refund. Because this product was too short and tight. What I do contact me[protected] email me [protected]@gmail.com.
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Snapdeal.com Customer Care's response, Nov 24, 2018
Verified Support
Dear Deepshak,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Key board defect order no [protected]
reni david's reply, Nov 14, 2018
side defect key board
Snapdeal.com Customer Care's response, Nov 22, 2018
Verified Support
Dear Reni,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
I ordered for two straight kurti .Actually one item with quantity number two.But when i got my order there were only one.one kurti was missing.Eventhrough i paid for two kurti.I tried to contact customer care number but i can't talk to the agents.I sent lots of emails but didn't get much reply.
Please help me with my problem
Please help me with my problem
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So sorry that this is taking time. But I just checked, it is definitely being worked on. Thanks for your patience.
Regards,
Team Snapdeal