[Resolved] Snapdeal.com — refund for shortfall in supply

rajan99

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi
Website:	snapdeal.com

I had placed an order for 6 pairs of bonjour diabetic socks at the snap deal site vide order id [protected] dated 25/8/17 by making full payment through my hdfc bank credit card. I recd the consignment on 4/9/17 with two tax invoices of bonjour retail 1) 08025 dated 29/8/17 for 2 pair of diabetic socks 2) 08030 dated 29/8/17 for 3 pair of diabetic socks. When i raised a complaint on 5/9/17 attaching the 2 invoices of bonjour retail for the short supply of 1 pair of socks valued at rs 269/ they sent a message for pick up of 1 pair of socks. I wrote back to them that there is no pickup & it is only a short supply. I have been writing & calling up snap deal for more then 2 weeks now and have been getting only false assurances and without any refund in site. Companies like snap deal should be shut down for cheating customers like this

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Oct 26, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Snapdeal.com Customer Care's response Dear rajan99,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Sep 29, 2017

Updated by rajan99 I have sent several mails & also spoken to snap deal customer care officers 5 times & to snap deal customer care supervisor kamal Kishore twice.

Despite false promises from snap deal end that the issue would be resolved soon there is no proper response or refund of Rs269 to my credit card account by Snap deal so far.

Nearly one month has passed & without resolution of the problem by Snap deal despite giving proof of short supply with the scanned copy of invoices received from Bonjour retail.

Snap deal has turned out to be an untrustworthy site & i intend to take up this issue through consumer court & public forums