[Resolved] Snapdeal.com — Replacement not providing

tsinghal

from New Delhi, Delhi

Address:	Faridabad, Haryana, 121003
Website:	snapdeal.com

I have purchased the micromax canvas a1 phone from snapdeal and as per there policy they provide 7 days replacement and i reported the issue 2nd day when i received the product but today 2 weeks has been passed and no one has come to my place to check or pickup the product. Everytime i called the customer care they give 24 hours to pickup the product but no one come to my place and now i need my money back or replacement at the earliest.

There management is not ready to provide me support.

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May 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Snapdeal.com Customer Care's response Dear tsinghal,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 20, 2016

Updated by tsinghal SnapDeal Support:

We already emailed to [protected]@snapdeal.com and has not received any response from your side. I also kept management of SnapDeal in my email for their acknowledgement.

Oct 20, 2016

Updated by tsinghal Dear Snapdeal Support:

Just to update you that almost 20 minutes before I called your support number to know the status of my issue, and they kept me on hold for 9 minutes before Mr.Raj (Supervisor) answered my call. He was so rude and god know why is Customer Care person when he dont know how to respond to customer. I am asked him to give the commitments what he was saying to me on call in email then he denied that only back-end team can reply on it. I request to please get this faulty product picked up and provide me new piece or refund my money.

Oct 22, 2016

Updated by tsinghal Worse Support from SnapDeal:

No one is responding to my emails and support.

I am having this faulty phone with me and Snapdeal is just asking to wait 24-48 hours every time i Call them.