[Resolved] Snapdeal.com — replacement problem

nileshnanda

from Rajkot, Gujarat

Address:

Jamnagar, Gujarat, 361005

Dear Sir,

I purchased X-Cross Spin Magic Bucket Mop-Pink order on 6 November 2018 and received from 14 November 2018 and the item was damage and very poor quality so i request for replacement on 15 November 2018 but still not pickup and replaced from snapdeal team and i am tray to call and email on snapdeal but i can't any answer from snapdeal. snapdeal toll free number have not option to transfer customer care executive so pls do something.

My Number : [protected]
Email id : [protected]@gmail.com
Order number : Order id : [protected]
Sub order id :[protected]
Payment : 672Rs

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Jan 9, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Snapdeal.com Customer Care's response Dear nilesh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Dec 04, 2018

Updated by nileshnanda how many days ? almost take you 20 days...

first you arrange customer executive call for me because your toll free number not option to talk with executive ..

if not possible to replaced so pls refund my amount in my account .

my cell number : [protected]

Verified Support

Dec 04, 2018

Snapdeal.com Customer Care's response Dear Nilesh,

Apologies for the delay in resolution. Our team is working on your complaint and will get this sorted soon.

Regards,
Team Snapdeal