[Resolved]  Snapdeal.com — Sended defeated intex aqua 4.5 pro 8gb

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522529

I purchased a intex aqua 4.5 pro 8gb from snapdeal.com worth rs.2799/- on 15th jan 2016. They were delivered the defeated product on 19th jan 2016. I called their customer care regarding this and they told me to resolve the complain within 24-48 hours. I didn't received any call from them. The next day i had call and i told them if possible replace the product. They asked for some more time to confirm from their vendor but i did not receive any call from them in the next 3 days. When i used to call the customer care, all they did was asked for time. My frustration levels crossed the limit. This slowness in response from their side compelled me to get that product 24-48 hours but till date (10th june 2013) i haven't received the amount. I tried calling them several times but again all they ask for is a little bit more time. I was exploited by snapdeal.com customer care more than once on a single order, wasted my time talking to them, emailed them and wasted my money on those calls and yet not getting my complaint resolved, thereby compelling me to post my complain here. Finally after 5 day simply they are saying •please visit your nearest service centre to resolve the issues that you're facing with your item. For speedy resolution, don't forget to carry your item and its invoice. We are waiting to hear back from you after the visit. Refer our email for service centre address and contact number. I hope you people can help me getting my complain resolve at the earliest.
Just a word of caution for those who are planning to buy from snapdeal.com, please buy from there on your own risk.