[Resolved]  Snapdeal.com — skullcandy inkd s2ikdy

Address:	Hyderabad, Telangana, 500076
Website:	Snapdeal

I ordered the earphone and received them on november 22nd. The quality of earphone was not good. I went for return/ replacement. I received a message on november 23 saying pickup today: hi shubham jod, your skullcandy inkd s2ik... Will be picked up today by singarapu sateesh babu: [protected]. Please keep it ready with all original packaging and tags. Track your return request on the snapdeal app - www.snpdl.in/jotnih3xb. but the agent never turned up to me. After calling several times he said he will come on saturday for the pick up. All of a sudden on monday i received another messege saying pickup update: hi shubham jod, our courier couldn't pick your skullcandy inkd s2ik... Due to incomplete address. Update the address at snpdl.in/joxp5z8ze. Please reply within next 48 hours to avoid cancellation of your return request. One small logic here is when you can deliver the product to correct person at correct address how can you say that the address is incomplete for pick up. When i call the same person to get the update he says he is not the person to pick up the delivery, he was harsh and used vulger language with the customer. There is no proper customer service by snapdeal. We can not contact the representative. When we call at +[protected] we only get options. I want to raise an escalation on the agent singarapu satheesh babu as his language was inappropriate and i want my product to be pickedup as early as possible.