[Resolved]  Snapdeal.com — snapdeal doing fraud and making wrong deduction

Address:

122002

Hi,
I am writing this to inform you that I am registered as seller on Snapdeal.com since June- July 2018 and writing this to lodge a complaint against Snapdeal for doing fraud and not providing correct resolution over genuine cases and making unnecessary deduction and not releasing payment which is unethical practice of doing business.
First Case (Query no.[protected]: I generate manifest SM[protected] on 28 Oct, 2018 which was supposed to be picked up on 29 Oct, 2018 but courier person picked up only one manifest that was manifested on same date 28 Oct, 2018 due to biker space issue. As per policy I raised dispute on same day before 11: 59 pm and the have to reschedule the pick up on next day but they didn't arrange pick up for next 3 days and marked all 30 orders in this manifest cancelled on 1st Nov, 2019 at 4:34 pm due to pick up not handover before courier person arrive to pick up shipments to pick up another manifest generated on 29 Oct, 2019( even this was picked up on 1st Nov i.e. 3rd day after manifestation which proves that no pick up schedule on 30 and 31st Oct). As per policy they have to arrange pick up in next 48 hours after raising pick up dispute but no pick up was aligned and cancel all 30 shipments and deduct amount to my account which is very unethical. They always ask seller to follow seller policy even Snapdeal team is not following their own seller policy.
Second Case (Query no.[protected]: As per policy, I raised this query as I have not received my RTO Shipment after 75 days from date of shipping. Snapdeal team replied with fake electronic POD from Blue dart with someone signature . I have denied this is not my signature and even shipment was not delivered to me. Even they are not validating my signature with all previous POD but they are trying me to forcefully accept the signature.
For both genuine case, they have not credited the deduction made to me till date.

These type of practices are not the professional way of doing business. Kindly take suitable action against them so that they never make any fraud with any seller.