[Resolved] Snapdeal.com — snapdeal - return item due to internal damage (aquaguard water purifier) neither replaced nor refunded value: rs 5839/- | |||||
Dear sir, I ordered aquagrand water purifier in snapdeal.com (Order id - [protected] dated:[protected] with prepayment and same was delivered but during installation by their engineer it was noticed internal parts (Connectors) were damaged and their engineer suggested go for replacement. In online complait was raised with photos, snapdeal asked me to send back the item through courier as they do not have service in hassan (Where item was delivered-my home town) for picking up the item but however it was told even courier charges will be refunded. As suggested courier details were up loaded online[protected] and following reference number got created (Replacement ticked id :[protected] but sub sequently there is no respnsonse from snapdeal. So sent mail and following response number provided (Reference number[protected] dated[protected] saying that with in 24 hrs issue will be addressed but no call or any reponse received till today neither by e-mail nor any call from them. Tried their customer care number but it is just looks to be answering machine and could not cancel order. Seek your support in refund of return item & courier amount from snapdeal.com. Amount deatils as follows Aquagrand water purifier - rs 5299/- + courier charges - rs 540/- Total - rs 5839/- Hope with your support issue will be resolved. Attachement: 1. Internal damage photos 2. Courier receipt Thanks & regards Thandesh Mobile : [protected] Was this information helpful? | |||||
Oct 16, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Sep 14, 2017 Snapdeal.com Customer Care's response Dear Thandesh, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal | |||||
Add a Comment | |||||
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Post your Comment