Snapdeal.com — snapdeal - return item due to internal damage (aquaguard water purifier) neither replaced nor refunded value: rs 5839/-
ThThandesh S Rajegowda on Sep 12, 2017
I ordered aquagrand water purifier in snapdeal.com (Order id - 19546994976 dated:24-07-2017) with prepayment and same was delivered but during installation by their engineer it was noticed internal parts (Connectors) were damaged and their engineer suggested go for replacement.
In online complait was raised with photos, snapdeal asked me to send back the item through courier as they do not have service in hassan (Where item was delivered-my home town) for picking up the item but however it was told even courier charges will be refunded.
As suggested courier details were up loaded online (10-08-2017) and following reference number got created (Replacement ticked id : 43258693) but sub sequently there is no respnsonse from snapdeal.
So sent mail and following response number provided (Reference number - 43510058 dated 26-08-2017) saying that with in 24 hrs issue will be addressed but no call or any reponse received till today neither by e-mail nor any call from them.
Tried their customer care number but it is just looks to be answering machine and could not cancel order.
Seek your support in refund of return item & courier amount from snapdeal.com.
Amount deatils as follows
Aquagrand water purifier - rs 5299/-
+ courier charges - rs 540/-
Total - rs 5839/-
Hope with your support issue will be resolved.
1. Internal damage photos
2. Courier receipt
Thanks & regards
Mobile : [protected]
[Sep 13, 2017] Snapdeal.com customer support has been notified about the posted complaint.
Snapdeal.com Customer Care's response, Sep 14, 2017
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on firstname.lastname@example.org in case you require further assistance in the interim.
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