[Resolved]  Snapdeal.com — wrong product return not picked up and cancellation request closed

Address:	700156
Website:	Snapdeal.com

Hi i ordered a more then 5 step aliminium ladder and i got 4 step aliminium ladder.
So i requested return of item which was accepted by snapdeal.
But no one came to pickup item and i got several messages every morning and night as follows:

1. Hi! We will pick up your order (S) [protected] from snapdeal today. Please keep the item (S) ready. You may call us at +91 [protected] (Koushik das.). Feel free to call us at shadowfax customer support: [protected]
2. Your order from snapdeal [protected] could not be attempted by us today. We will attempt the same order tomorrow. We regret any inconvenience caused.in case of any queries please contact [protected]
3. Pickup today: navodit hyanki, your door swing aluminium... Will be picked up today by nuvoex. Please keep your item ready with all original packing, invoice, mrp sticker and tags. Track your return request on the snapdeal app -
4. Pickup update: navodit hyanki, we tried to pick up your door swing aluminium more than 5 step ladder on thu, nov 16, 2017 but were unsuccessful. Please set a convenient date/time for pickup at the snapdeal app - http://snpdl.in/ in case we do not receive a response from you within next 48 hours, we will close your return request.
I again sent mail to snapdeal that noone came to or called for pickingup return item.
I even called pickup agrncey guy but he said that his agency is new so they dont have 4wheelr to carry the ladder,
And he himself requested to contact customercare and complaint.
I emailed again but same situation persisted.
Then on 29th nov17 i got mail that my return request is closed.
I again responded with email but no resolvance of complaint.
Again i got mail that
Hi navodit,
We’re rescheduling the pickup of your door swing aluminium more than 5 step ladder.

We value the importance of your concern. Please accept our apologies for the inconvenience you have experienced.
Your item will be picked up within next 2-3 days. If you require any further assistance, feel free to reply to this email. We’d be glad to help you.

Note
- if the return request has been raised for multiple items. Please, handover the item to the assigned courier only.

Order id: [protected] reference number: 44475250
Placed on: sun, 22 oct, 2017 issued on: 31/10/2017

Thanks

Again on 3rd dec17 i got mail as follows:
Hi navodit hyanki
Your return request for door swing aluminium more than 5 step ladder has been closed
We attempted the pickup of your package but were unsuccessful. We also tried contacting you multiple times during the past 2 days, but were unable to reach you.

Thus we are closing your request.

Come back soon to shop from 65+ million products on the snapdeal app - http://snpdl.in/