Sobha Developers Complaints & Reviews

I visited SOBHA Townpark - for Brooklyn Towers booking inquiry on 26-Mar-22 After the discussion with Mr. ROY - Marketing Executive & Mr. Sobin - Marketing Manager, I did on-spot booking on the below terms:

Unit - S3 - 2113;
Price agreed in on-spot intimation letter 39, 18, 710/-
On-Spot booking amount paid - 2, 00, 000
Balance booking amount to be paid (within 1 month of booking) - 2, 00, 000 (10% of intimation letter value)
No payment further until 2 years
2 nd installment for 10% will be raised at the end of 2nd. year

29th March. - Received wrong Intimation Letter and Cost-Break-up/payment schedule for 40, 70, 914/-
29th March - Did the follow-up with Mr. Roy through Whatsapp asking for correct Intimation Letter, agreed unit number (as per on-spot booking unit) & Cost-break-up sheet - No response until 2nd April

2nd April - Followed up, 'he confirmed that changes will be done ASAP'

5th April - Followed up, Mr. Roy confirmed this will be done by 7th April

7th April - Followed up again, he said that he communicated to his senior, and will be done by 11th April

11th April - No response received, hence I sent an email asking why the wrong intimation letter had been sent and requested for correction on unit and value.

19th April - No response until 19th April, followed up again in the email and also sent Whatsapp message to Mr. Sobin.

20th April - Manoj replied stating, some technical glitch and will send the corrected letter in the next 2 days

26th April - No response received until 26th April, I have requested to respond immediately or else cancel the booking.

10th May - No response received for the booking unit SS- 2113, but received call from accounts department asking to settle 7.9 lakh

This was shocking to me, I agreed for booking to pay 10% now (Approx-4 Lakh) and the balance after 2 years as per Mr. Roy's confirmation

I sent an email asking to cancel 'My Booking and Refund the amount due to
Poor customer service,
No prompt response post-booking,
Incorrect booking value, booking unit & phase between on spot
booking confirmation letter and email confirmation,
False/misrepresentation of payment schedule terms

Not received any response for more than 2 weeks regarding my refund details. - need help to get the refund from the Sobha Developers

We have purchased the property from Sobha builders. project name is Sobha Windsor. sales person was friendly before purchasing property. now once we have purchased it he is not responding on calls. also all the promises he made he is not following. last 3 weeks we keep on calling him and he keeps ignoring.

sales person name : Subhashish Mukherjee
issues:
1. he is holding builder documents with him and not delivering to us
2. promised for privileged amount and now not responding at all over call or anything.

I have bought a 4 BHK unit no 3101 in your sobha Sterling Infinia, koramangala project.
Since December I have been following up with your team, Mr Manjunath Shetty and others, to provide us with Autocad drawings, electrical and plumbing drawings to start working on designing with our interiors. There have been series of calls, Watsapp and email exchanges, but till date the receivables are pending.
We were told during site visit that civil changes can be done, However, now they are saying it’s only possible after final handover. I understand you have rules but why doesn’t your sales team give clarity. We’ve been wanting to visit the site, to take measurements, but how without any response. My husband was at the site and called Mr Manjunath Shetty, to which he never responded. I’ve hired my interior designing firm 2 months back but are unable to plan anything due to this tardy and frustrating response from your team.
My only ask now is DWG files of Civil, electrical and plumbing for us to start design and planning.
A prompt and responsive POC from your end will be highly appreciated.
We are super frustrated and our entire excitement of the new house is down the drain.

Dear sir,
I own a flat no. 2175 ( through my son), in Sobha Garrison. I took over the flat in 2014. From 2017 onwards I found wetness of one external wall after rains. It became very prominent in 2018 and requested Sobha to repair it.
After long discussions Sobha kindly agreed to repair it under guarantee and the leaking joint between the top beam and the wall was filled with waterproof cement. But in 2021, after the rains, the same wall became wet and water is seeping through.
I contacted the GM again ( Mr Balaji) but this time he said he is helpless and all that he can do is to suggest a contractor to do it.I had no choice but to agree as I could not leave the flat unusable, , but I thought the cost of repair through Sobha contractor will be affordable.( say not more than rs, 25000)
The Sobha contractor has now quoted rs.68000 plus 28%, which is far above what I thought I could spend.( repainting of damaged inner side not included)
Can I request Sobha to kindly review their stand that it is not Sobha’s responsibility to repair this structural defect that existed from beginning and that an unsatisfactory guarantee repair is no more under guarantee. Can you please help me to get the flat which I bought from you liveable and avoid this exhorbitant cost from my side. .
Sobha has such high reputation and I have so much faith in Sobha that I am sure you will not let me down . Could you please look into the matter and give a favourable decision
Commodore Rajan Mathew,
[protected]

We booked a 3 BHK flat for Sobha Lake Garden on January 2020. I was reluctant to buy house and that is where I was promised by SOBHA sales man that I will get refund only in 45 days. I then went ahead and gave 5 percent token money. Later I decided to cancel the booking. It has been 2 years I have not got my refund back. I keep on getting promises but there is no resolution. I was even asked to switch the apartment and was promised will receive refund in May 2020. I blindly followed and did everything but never received refund. Worst part is I still get mails to deposit more money else my apartment booking will be cancelled. I am amazed as if how other department is not aware that this booking is already cancelled. I am still not sure when will be refund processed.

I made a payment of Rs.1, 10, 000 [Receipt No.CR2280742] into your SBI account by mistake on 8th Nov, as I have an account no. which has almost same starting numbers. Realized my mistake by 19th Nov & have mailed CRM to get this amount refunded, to which the CRM replied saying the refund has been initiated by Sobha on 26th Nov.
2 months have waited for this, please help me or if possible route it to the correct person who can give my money back.

The Developer has sold me a unit but after few months the unit was allocated to someone else without my knowledge when asked I was given a reason that this was initiated due to increase in price they chose to relocate to someone else. when asked for money they have asked me to wait for 6 months with deduction. Highly Deplorable.

Sobha dream acres, wing 13, flat 13016, there is dampness in walls due to leakage in walls . Similar compliants have been reported from upper floors

We visited "Sobha Royal Pavilion" on 7th August 2021 (Saturday). We swiped a token amount of Rs 2, 00000/- ( Rupees Two lakhs only) on the same day to hold a unit in wing8 ( Unit number -8072, 1490sq.ft SBA 3BHK) for a couple of days until we comeback and confirm our choice and procced for advance payment and login.
This was based on the marketing person's verbal confirmation that if we choose not to go with this after couple of days, we will get back our token amount within 15days of the cancellation.

We thought on our personal plans and finances for next 5 years and we decided not to invest in a project which is projected to finish after 4 years ( i.e. Sept. 2025 as per verbal confirmation, RERA approved date can be even later ). We conveyed our decision over phone and WhatsApp on Wednesday Morning ( 11th August 2021 ), and sent an official mail of cancellation on 13th August ( Friday). but after 8 days also we didn't get any official acknowledgement of our mail and no official commitments on when we are going to get our money back.
Over phone they are simply delaying and ignoring the matter.

We need a help here.

Due covid loss & personnel financial issues, i had to step back and cancel my booking. I have so far paid, 13.64 lacs. But sobha as per the agreement states, only 5.65 lacs will be refunded with no time limits.

10% flat deduction + tax deduction which is as per agreement. But this penalty is very very high. Though the flat will be resold, why 10% flat deduction of total flat value.

No proper response from either CRM (or) Sales. There is no rule or restriction to builders on cancellation policy. Builders take it for granted. Even divorce cases they wont penalize this much.

Sobha keeps saying, you have signed an agreement. So you have to go with it. No humane...

Sobha sales is full of lies. They took booking amount from us of 3lakh with 100% refund of Sobha disagrees on agreement value in a week, promised an agreement value and later backed out.

We have audio proof with Sales person Mr. Manish Mahesh Rajak, making false promises and cheating us.

Extremely inconvenient process, Sobha doesn’t share any refund policy and ignores communication after taking money.

Hi

This is regarding a unit we booked in Sobha dream acres located in Panathur in April 2021 Wing 29 30 flat no: A7 - 38006.

I have been mailing the team multiple times to check if the agreement payment date can be moved by couple of days without fine.

But there has been no reply .

When you go for booking people are after you, but after the booking is done at least have the courtesy to reply to the mail when a customer is following up so many times.

This is really unexceptable, my experience with sobha is not going good and if this is how it continues then I will never suggest anyone to take any property with sobha.

The reason why people take flats with sobha is for a hassale free and quick customer service which is missing in my case.

If your complaint portal is at all serious, will see what next steps you are taking to make sure it doesn't happen in future.

My mail ID [protected]@gamail.com
Also your relationshi manager is good for nothing, they dont provide any information they are not at all pro active . In my case my relationship manager is bsavaraj . If you have some good sensible relationship manager request you to change him .

Hi,
I got a credit note from Sobha as a discount of 50k at the time of booking my flat. It was issued by a channel partner i.e. bookaprop.

Now no one is taking interest and I didn't get 50k which was part of discount offered to me at the time of booking.

We visited Sobha Dream gardens project in the last week of March and were told to pay Rs. 1, 00, 000/- (One Lakh) and freeze the price as the per sqft price was about to increase and would be given 20 days to decide about proceeding further. We agreed to pay One Lakh based on one condition that incase of cancellation the amount of Rs.One Lakh would be refunded. Once we received the email which stated that "the amount of Rs. One Lakh would be refunded in case of any cancellation in a month's time from the day the cancellation is made" we did an IMPS transaction on 4th of April 2021. After a bit of research, we got to know about the Dump yard infront of the site and requested a refund on 18th of April 2021. As committed, we were supposed to receive our refund by 19th of May 2021. I tried to follow up with Mr. Ganesh HN (Team Lead | South East Asia) who gave little or no response. We were attended by Suhana Parveen (Sales Manager) who did not receive my calls and messages for days. After calling her back to back she said Ganesh would email back with the timeline for refund. We requested for the refund to be processed earlier as we were in a severe financial crisis due to COVID which hit our family very badly. However, there was no response. After a few days of constant calls Mr. Ganesh said the refund would be processed only after the lockdown ends. We patiently waited for the lockdown to end and I tried to reach Suhana again to know the timeline and process of the refund however, she put us through a call with Mr. Ganesh who was extremely disrespectful and abusive in his communication, all we wanted to know was when the refund would be processed but he was only provocative and kept threatening us for which we have evidence. I was in a state of shock and this has affected me mentally. We visited the Head office to make a complaint regarding the same and to know about our refund process. We were told that the refund would be processed in the month of August as Suhana/ Ganesh hadn’t informed the accounts department until June, along with deductions which is not only something we were not informed about earlier but is taking way too much time then what was promised in the email. I am extremely depressed and saddened about our entire experience with Sobha which has such a good repute in the market. It is totally unacceptable to be humiliated and bullied and yet expected to take deductions for our refund. I humbly request the concerned people to take this matter up and hold Mr. Ganesh HN accountable for his behavior as these people are customer facing. I still have faith in Sobha as a company and hope to be heard.

Thanking you,

Mail send MD office no reply
Registered letter sent no reply
Our Facade is still incomplete the sales head and mail from the design team said the same will be completed once the Phase C is completed.
The Facade shown in brouchure and the final delivered Villa has no match.
In an era of VR/AR technology the so called premium builder like Sobha Replies with a clause that the builder stands the right to change without informing the customer.
We took the hand over in 2018 and till now the phase C Villas are not completed nor our mails seeking completion date are replied.
The officer said as it is gated colony they need not follow Rera complaince.
Also who is responsible for the noise pollution and dust that the resident has to bear with
The non response of mail itself is considered that Sobha is aware of their mistake and now avoiding the affected customer, very unprofessional way to handle customers who trusted and invested huge amount in their dream house.
We need your support on Rera complaince for Westhills phase C Villa and closure of project date.
It is unprofessional of Sobha for not replying to mail and registered letter.
It is even more to say the unethical behaviour of M/s Sobha on non- completion project for more than 6 years.
If it was to be delayed so much we wouldn't have taken a villa in a gated colony, Coimbatore is beautiful place we could have build our home to our utmost satisfaction and at much more economical rate.

Hi Team,

I paid the booking amount via Credit card to Sobha for Sobha Windsor as I was highly insisted to block a unit. Upon their confirmation and trust I paid the amount woth trust. Now they are telling it would take one month to refund the amount but no action has been taken by their sales team.

It is highly unexpected by Sobha Developers and team.

The company provides its Sobha Privilege program as a perk when you book a property. As part of the privilege program, they promise to give you points when you refer someone. Those points can then be converted to Amazon or myntra (or others) vouchers.

However, once you submit a request to redeem the points, they don't do anything. Their portal just shows that the request is submitted and they will send the voucher codes in "20 days". Please see the attached screenshot, it's more than 30 days now and I have not received any communication.

I have had numerous troubles in first getting those points and now need to go through other troubles to get my vouchers. They promise big things but deliver nothing.

There are 2 towers at Sobha arena. One is behind the plaza which shares amphitheatre wall. The antenna is facing plaza building which is violation of GOI guidelines. The distance is also didn't look as prescribed by GOI.the other one is adjacent to kids play area. The distance between both doesn't look like 200 meters.
The CRM Kamran is not entertaining the correspondence regarding it and after a long follow up sent a very irresponsible mail.
There is a turmoil among the residents and the issue is discussed in association meeting too. Residents are worried about the health hazards towers posing to them.
How can Sobha didn't care the fact, the GOI guidelines and made the property a radiation powerhouse.
Resolve this and get the towers relocate at a distance .

Hi
This is regarding a unit we booked in Sobha dream acres located in Panathur in November 2019 and paid Rs 4 lacs in full for the apartment. Wing 43 flat no: B1 - 43005
Due to some personal reason I had to step back from this decision and had to place a cancellation request for the same.
We placed the cancellation request. We were told that our entire money will be refunded in 6 to 8 months. But till now we haven't received our money back. We have followed up multiple times on call as well as on email with (Sanjay). However, they keep on saying it is under process. How they can keep someone else money like this. We need the money and hence left with no choice but to post a complaint as it has been 1 year since we did the cancellation. I am aware of people who have got full refund from Sobha but still they are keeping the money and not refunding us.

In the month of sept 2020 me and my husband book a completed unit in sobha city casa paradiso block-04 we were very happy with the apartment but we also told the sales guy Mr. pandarish P that without home loan we cannot go for the apartment and since iam from northeast state of Nagaland it was difficult for me to get home loan in Bangalore since We are exempted from filing ITR because our state comes under special category but My bank I.e Axis bank gave me a offer of 1Cr for home loan so when the loan executive called I explained to them that I don’t file ITR because we are exempted and my business is just 2 years old so even after this if there is a possibility then I want the loan and they said since it is an Offer from the bank because you are our valued customers, you will get the loan don’t worry that is what the bank assured us.
After a week or so the sobha sales guy called us that we need to sign the agreement so we called our bank to fallow up regarding the home loan and they said it will be done for sure and not to worry so we went ahead and ask the sale guy incase of worst case scenario if We end up not getting the loan will there be any charges for cancellation and he said We have to give up 1% of the booking amount so we were okay with it and went ahead and sign the agreement even without reading it which was a huge mistake from our side for trusting Mr. Pandarish P or should I say it was more like we trusted sobha blindly thinking they are trust worthy.
So after a whole month of running around axis bank, at the end they said it is not possible even though it was an offer because you don’t file ITR and your business is just 2 years, devastated we called sobha and said our loan is canceled and they sobha themselves connected us to L&T housing finance and even they rejected the loan for us so we had no option but to cancel the booking and now sobha is saying as per RERA 10% of the property value we have to pay because we have sign the agreement.
Now tell me from where will I pay so much and not just that how can I just let our 10 lakh go During the pandemics because the bank guy and Sobha made a fool o[censored]s.