Whirlpool India Complaints & Reviews

Whirlpool India — fridge with manufacturing defect

I purchased a 310 litre deluxe iceberg Whirpool refrigerator from Hypercity, Mumbai on 13-apr -2008.

- The installation engineer (upon delivery on 19-apr-2008), who opened the packaging found the ice tray broken and the insides covered with dirt.

- On our protests on replacing the defective piece, the technician left without completing installation formalities (leveling the fridge, demo etc), promising to return with a replacement the next day.

- After repeated enquires over the last 6 days, which included specific timelines given by the service centre for technician visit that were dishonored, the Whirlpool service centre informed us today that the spare part is not available.

- Whirlpool and its customer service cell have caused me and my family great mental anguish (which includes calling up during office hours for service and not turning up). The service quality has been dismally poor and caused immense stress to my family.

- We have been delivered a defective piece and would like the refrigerator to be replaced. I request you to kindly look into this matter at the earliest.

My refrigerator has not been repaired by the service engineer Vishal Sonar on one pretext or another. Today I contacted him and he says the parts are not available. Earlier he said that he was in a training programme and could not attend the complaint. Even earlier he said that the Model Number is not recognisable. Earlier than that he said I supplied him a funny Model Number.
He is intelligent thats why the Company is paying him to avoid the trouble of attending to the complaints. Shall I buy another Whirlpool product? Shall I tell my friends how the Whirlpool treats its customers? Obvious.

Can I get Whirlpool Kolkata Sercice Center / helpline number ?
Thanks.

My whirlpool refrigerator model mastermind elitte delux gathering huge ice causing problem. how can i contact service centre as given nos. not working.

I purchased a whirlpool refrigerator professional 32 elite from great eastern electronics in uttarpara branch on 13th december.Firstly there was a wheel missing in the bottom of the refrigerator.The serviceman told me that he will replace that within one day.But still now he don't come to replace the wheel.I also see there were several racks such as cane racks, egg racks, a racks in the freezer portion are missing.I request the customer service of whirlpool that they should take proper action as soon as possible against the konnagar customer care or i will go to consumer court for complaints against you.

whirlpool/refrigerator — Manufacturing Defect

I had purchased a refrigerator on 24th Aug'08 (Whirlpool Ref 340DLX Professional Titanium).

The said refrigerator had problem of water deposit in the lower component since beginning and the company service representative had been visiting regularly.

A month back a service person had put black tapes in the freezer component to stop water flow as if I had purchased a second hand defective piece. Later a service man came and told that the piece has manufacturing defect and he will have to rectify the same after opening the back of the freezer.

The company has supplied a defective piece and does not bother to replace the same. I had been calling the service center and have not received a positive response.

I have been under mental torture and harassment by the company .

bought a Whirlpool refrigerator of model 310l Iceberg on month of May 2009 from a well known dealer in Jamshedpur (Jharkhand). Next day after Installation I find that foods inside the fridge not getting cold enough as it should be and the entire body heating to much.
I informed the our saler and explained this defect. After That no service person come for inspection the refrigerator.
I am in problem, can you help me ?

freidge — taken my fridge

My refrigetor was taken for repair by electrolex staff on 20/5/2009 and today is 28/6/2009 no response from them. I doubt some mischief and foulplay.

Job no. DEL[protected] dated 20/5/2009

professional 32Elite refrigerator — fridge not working.

Sir/Madam,

We purchased 310Elite model on 29th August '08, right from the beginning we were facing problems with the cooling- none of the vegetables or fruits kept in the special compartments used to remain fresh.
A complaint was registered and the service men came and stuffed some cardboard pieces between the freezer door beading, saying that this would solve the problem but to no avail.
Finally, by the first week of May '09 the freezer door gave way, complaint was filed again.But this time we had to wait for weeks for a service man to come and see the problem, they said the freezer door just needed to be changed.Even this simple suggestion took weeks and numerous phone calls to get through.
But since the company has stopped production of this model and hence no spares available, they finally agreed to replace it with a new fridge.

This took another three weeks to happen. So finally on 25th of June '09, they delivered Professional 32Elite Model.The fridge worked well for 3weeks but on 20th July '09 suddenly its cooling stopped and all the things in the freezer compartment got spoiled.All the display lights and LED was working but NO COOLING.

A complaint was registered immediately but luckily this time they were quick to respond.
Before the service men came the fridge started working as usual and so they couldnot find out what the problem is.The same evening again the fridge went dead but started working the next moring i.e 24th.
But since the afternoon it stopped working completely and is dead till now though the lights are still functioning all this while.The problem was reported again and the service people said they required a module to rectify the problem, which will take atleast three days.

And so we are left in cold with a dead fridge for the next few days... or weeks... or months...

We had opted for your company simply because we thought you were the best and had faith in your products.But what happened and is still happening is absurd and unacceptable.So out of this disappointment, the only way out is to wait for your quick reponse or else we would be forced to take matters into our hands and to think about the legal options.


Thanking you,

Dr.Biju Pothen
Mavelikara, Kerala.

Mob : [protected]
Home :[protected]
Office:[protected].
Email Addresses : beena.[protected]@gmail.com ; [protected]@gmail.com

Whirlpool — Post-purchase Service for Refrigerator 310L ELITE

i am an dissatisified owner of whirlpool refregirator 310L ELITE
...I don't know whether the problem lies with whirlpool or Kevin serivces - your authorized service agents who seem to be inadequately trained i am sorry to say that i am dissatisified with your service ... the story goes like this...
1) We bought refrigerator replacing my good old godrej refregirator which hardly gave me any problems ( still being used by one of my relatives as a back-up option) on 04th Jan 2008 ...

2) Was happy with the refregirator for an year aand half... two months back there was a problem with my refg. the problem was that the led lights of "6th sense, eco, Alarm Reset" were blinking continuously.

3) So i called up the dealer(Tirumala Musci Centre) from whom i bought the refg. came and inspected and tried to rectify the problem and he couldn't do it ... so he advised us to call whirpool cust. care

4) The representative from kevin services came and he replaced some parts like sensor etc and left saying that it would rectify the problem but the problem persisted

5) After contacting whirpool again another representative came and changes the PCB board which controls sensor and toher logics(as told by the service technician)... he waited for half hour and left as the problem seemed to be rectified... and the problem reappeard on the same day and i called the customer care centre and asked them to rectify asap and i do not have response until now...

6) I called up the cust. care centre again and tried to escalate the problem today ...

Can anyone please guide me to the right person to escalate this matter...

Can upload proofs if required..

dear sir
I also have worst experience with the quality of service.the technicians have filled the gas, replaced the compressor and still the fridge doesnot cool.Their work quality is so poor the gas escapes within three months, causing lots of hardship to the consumers and they donot under stand how important fridge is in hot Chennai.I feel that they donot value the costomers or they are not capable of handling the work.

may God save the consumers

Dear Sir(s)

I am very much aggrieved after purchasing a Whirlpool Refrigerator from M/s Ashoka Trading Co., Sector 16, Faridabad Vide Bill No. 2754 dated 14.08.2009. Model No. is 250 Classic Plus 706641. I have observed the following problems in my Whirlpool Refrigerator :-

1. All of a sudden, the refrigerator is switched off in running condition and hence cooling is stopped without our knowlege. Consequently, off and on our costly food items are destroyed line milk, paneer, sweets.
2. One of the base wheels is broken.

For this defect, I lodged complaint immediately to Whirlpool Call/Service Centre to Miss Pooja and received Complaint No. HR[protected] and 16 on 23.09.2009 when my refrigerator began defective. But the concerned persons of Whirlpool are not at all bothered for its repair properly. One of the person, Mr. Kamal Jeet Singh, Sr. Engineer from Whirlpool posted at Delhi attended twice for its repair but of no invain. First time he could not detect the fault and on his second visit, he replaced a part but the position is still as it is.

I am now fed up, my refrigerator may please be replaced with another new one otherwise I am making my mood to go to the Consumer Court very shortly. Neither the behaviour of the persons of M/s Ashoka Trading nor the service of Whirlpool concerned person is satisfactory. I have no trust now in this refrigerator. Day-by-day lot of my costly food items have spoiled. For this, Whirlpool is fully responsible for such mental harrasment to us.

Ajeet Gupta/ Mrs. Sarita Gupta
H.No. 811, Sector 18, Housing Board Colony, Faridabad
Mobile [protected], [protected]
[protected]@yahoo.co.in

Refrigerator Whirlpool — LEVELLING PROBLEM

We bought a whirlpool fridge double door and after buying we observed that it has got levelling problem.after some persuasion and regular complaints the technician came and said that this problem cannot be resolved and we need to change the fridge.he will fill the formality forms and will get back to us soon.but the technician never turned backnor any complaints forms were filled.again by regular complaints technician came took the photographs and asked us to visit us the zonal office or service center and contact the zonal head.we went and contacted the zonal head and he assured us that problem will be resolved within two or three working days.but nobody turned up yet.till now the problem has not been resolved.

Whirlpool Refrigerator — manufacturing defect

I have brought a refrigerator from shri ram electronics [ authorized dealer of whirlpool electronics products] on 04-April-2010. but after delivery of product , I saw inside the refrigerator there are having some cracks in ice cube container & thermo-sate bucket.
Then I did inform to product dealer and company also. But they didn't take any action and still they haven't replaced. And whenever i call to whirpool customer care , they always make excuses.
So, I am requested to you, please help me.

Amresh Gupta
[protected]
7/30, Jyoti Apartment, F-2, Sector -2 , Rajender Nagar, Shahibabad, (Gaziabad )

they are bloody thugs they only agree to repair the piece but not replace it so, why should any person purchase the product from such a company i had also purchase a refrigerator "whirpool" mastermind professional 370lt double door and it gave me the same problem no proper cooling and water leakage from the back so i m asking the govt. of india help me out with this problem that i am facing i had made complain regarding this 4 times but there is no solution to this !! so please help me out today is 9 august and today i have registered the 4th complain so please help me out if any confirmation required than my latest complaint no. is DL[protected]
PLEASE TAKE ANY ACTIONS AGAINST IT !! AS I AM REQUESTING THE GOVT. OF INDIA DELEBRATELY PLEASE DO SOMEHING REGARDING WHIRPOOL !!! THEY ARE THUGS

from
jagpreet singh ([protected])

Whirlpool Refrigerator — Manufacturing defect in refrigerator

Hi,

I am writing this mail after facing lot of hassle from your product what I we have purchased 1.5 years back,
We purchased refrigerator -450litre Deluxe, Titanium Model-INEO91600521, within 6month of purchasing water started leaking in the fridge, After complaining this to your survive centre they made some shabby job and it again started leaking within 1 month of the service , in last 1.5 years we have faced 4~5 times the same problem, I don’t know why you people sell defective fridge to innocent customer, Now your service people are telling me that this defect can’t be rectified so its better to replace the fridge with 15% cost to be given by me, Why should I pay for something for which I have nothing to do, It’s a manufacturing defect and needs to be replaced as repair is not working….
I don’t understand why this kind of customer care is done, If my problem is not resolved urgently I will take this up with consumer court,
Below are the details

Last complaint No-DL[protected]

Date of purchase- 30/6/2009
Place of purchase- New Barco Electricals,
Sector-6, Dwarka,
New Delhi-75
Subhabrata Banerjee
Mobile: +91 [protected]
subhabrata.[protected]@honeywell.com

Whirlpool Refrigerator — MANUFACTURING DEFECT

IHAD PURCHASED AREFRIGERATOR (MODEL NO-FF2659) FOM WHIRLPOOL ON 29/04/2011 THRU THEIR DEALER KHOSLA ELECTRONICS AT BT ROAD . DUE TO UNEVEN COOLING INSIDE THE REFRIGERATOR THERE WAS A ICE DEPOSITATION OVER THE VEGETABLE TRAY &AFTER SEVERAL COMPLAINTS THE WHIRLPOOL CHANGE THE THERMOSTAT CONTROL SWITCH . BUT THE PROBLEM WAS NOT RECTIFIED. AGAIN IMADE ACOMPLAIN ON THEIR TOLL FREE NO[protected] ON 12/09//2011 VIDE COMPLAIN NO-KL[protected]. &PRVIOUS TO THESE IMADE COMPLAIN KL-05100, KL[protected],KL[protected],KL[protected]. IAM FED UP WITH THE WHIRLPOOL REFRIGERATOR &REQUEST TO MY ALL INDIAN FREINDS NOT TO BUY ANY PRODUCT FROM WHIRLPOOL.

Whirlpool — Manufacturing defect

Dear Sir,

I had buy refrigerator Model REF 300L PRTN LDX WN on 14/06/2010 from Coroma 12/7 Mathura road Faridabad with extended warrnaty. In Feb 2012 found that outside door biding is breaking wihtout any reason I had make complain to Whirlpool customer care in Feb Req no HR 021200 but problem not resolve after that i had make so many complains as given below but problem is not resvolve till that. I want say that whirlpool has very very wrost services.

Compalin no HR 021200 in Feb 2012
Compalin no HR[protected] on 11th June 2012
Complain no HR[protected] on 19th June 2012
Complain no HR [protected] on 26th June 2012

For last four five months in spite of my several complain ( as given above) no action has been taken. It is really surprising that such reputed Company has turned deaf ear to my complaints.

I am quite hopeful that you will take a prompt action and oblige.

Best Regards
Abhimanyu
[protected]

I dont get any service for my whirlpool ac model number WAGB151G21. & wHEN WE SWITCH ON AC it throw the thermocol peaces

hallo sir
I m complainting regarding my ac is not working from last five days, which I purchased from the M/s Rimpy Radios jalandhar
but still today i would not received any feedback from ur service center.
when I call they simply said that the boy will be come before 8:pm today, this thing they tell from last friday.
kindly take a satisfactory step against my complaint
my complaint number is CH[protected]
with regards,

mukesh gupta

I purchased Wirlpool washing machine on 18.07.2007. After two years warranty, I came across a problem in my washing mahine. As per the srvice agent advice, I agreed for a two years Annual Maintenance Contract by paying Rs. 2800 and he gave me the bill. S.S.AIR FRIDGE & ELECTRONICS, kANCHIPURAM dated 26.06.09. All of a sudden they told that they are cancelling my AMC and asked me to take back tha money. I did not agree as my washing machine was under repair and after seeing the problem he refused to take the AMC. He is playing with me and did a fraud business. So many complaints were given and nothing happened. Henceforth do not go for AMC as they are fooling us and doing fraud.

whirlpool india/air conditioner — MENTIONED BELOW

THIS IS TO BRING TO THE KIND NOTICE OF M/S WHIRLPOOL INDIA,I HAD PURCHASED A WINDOW AIRCONDITIONER IN THE MONTH OF 30/05/2007 VIDE BILL NO.307 FROM M/S KANWAL ELECTRONICS,A.T.I. ROAD,LUDHIANA.THE AMPERES TO BE CONSUMED BY THE AC AS PROVIDED BY THE COMPANY WAS 8.9 AMPERES OF ELECTRICITY,BUT ON USING THE SAID PRODUCT THE AMPERE UTILISATION CAME OUT TO BE 14.THE SAME COMPLAINT WAS LODGED BEFORE VIDE COMPLAINT NUMBER CH[protected] DTD10/06/2007 TO MR.RAVINDER AND CH[protected] DTD.14/6/2007 TO MR.PUNEET SINGH AND CH[protected] DTD02/11/2007 TO MISS MEGHA.NO ACTION HAS BEEN TAKEN YET BY THE OFFICIALS DESPITE OF ALL SUCH COMPLAINTS.PLEASE HELP ME IN THIS REGARD AS THE DELAY HAS BEEN BEYOND MY PATIENCE TO RESIST.THANKING YOU
SANJAY SOOD
C/O SANJAY INTERNATIONAL
MILLERGANJ,SEWAKPURA
LUDHIANA.
[protected]
[protected]

Whirlpool — Pathetic performane

Dear Sir,
This is Ullas staying in Trivandrum.
I am writing this letter to express my dissatisfaction and disappointment after buying a whirlpool product last year on 26/12/2007 from a showroom in Trivandrum..
I bought a whirlpool Microwave oven on 26/12/2007 . I stared using it according to the information given by company representatives as well as the company specifications.
The oven went totally out of order 5 times till date all these time. I have given the company service centre. I was totally annoyed by the performance of the product.
Today I am in a state of mind that I should not use any whirlpool product in my life as well as I will not recommend any of my friends to use this product even I am in a state of mind that I should go for any further action.
I thought its my duty to make this Scenario into notice of concerned people before coming into conclusion. This is my last ray of hope before I blast out of control.
So please take my complaint seriously.

Truly
Ullas

i am also planning to purchase whirlpool 1.5 ton split ac, but after knowing this type of problem particular model having a have rethink about it. i want to know what steps whirlpool company has take after this.

whirlpool 1 TR Split ac — Pathetic Performance and bad customer service

I had purchased a 1 TR split ac in Pune from ANTARTICA- Shop No.54, Parmar Nagar, Fatima Nagar, Pune-411013.[protected] Invoice/Service Report No. 4152 on 31/10/2007.
Mr. Lawrence had installed the ac and exchanged the remote control which stopped working within a couple of days time from purchase of the ac. Since installation till today, no one has come or contacted for any servicing inspite of our requests.
The performance of the ac has been pathetic with very ineffecient cooling effect. Finally, today we got a chance to speak with Mr.Fahim from Antartice and reported the issue once again.
Now, they are saying that the warranty period is over and Mr.Lawrence is no more working with them.
We also got to know that ANTARTICA is not an authorised dealer in Whirlpool products????????

However, would like to know that WHirlpool being such a reputed and esteemed brand which is globally recognised, is this the customer service provided to the consumers??
You are requested to kindly intervene and investigate in the above matter by getting in touch with ANTARTICA and request to get back to us.
Awaiting your response.

dear sir,
i purchaged one 1.5 ton window whirlpool ac from similiguda.i an staying at damanjodi, koraput orissa.my ac is not cooling.plz let me know where to cintcat to get the service done.my cell no [protected].plz do advice.

I have purchased a Whirlpool A.C. 1.5 ton window Dlx (wawr18g10) from Khaitan electricals ltd. EL-MART Som business square 1, 2, 3, cannal patri, narona crossing, the mall, kanpur. on 29/07/2008. A.C. cooling was not effective. thw company service centre did not took my complaint seriously. After repeated complaints they replaced my A.C. on 26/06/09.
Then again the replaced A.C. served just ten days properly. The service eng. visited on 17/07/09 but could not locate the problem. Then on 20/07/09 again he visited and changed the P.C.B and P T C R relay. But the most surprisingly the eng. is not able to detect the fault. The compressor works for ten min. and then gets automatically off. Then again we have to off the mcb and restart the a.c.
I am mentally in position of dileema and shock the company whirlpool of international standard is not able to provide sproper service.
I had spent Rs.17250/- my hard earned money to provide comfort to my family, but failed due to the after sles service of the company. Pls listen to my complaint.

whirlpool A.C. 1.5TON WindowDLX — Poor after sales service

I have purchased a Whirlpool A.C. 1.5 ton window Dlx (wawr18g10) from Khaitan electricals ltd. EL-MART Som business square 1, 2, 3, cannal patri, narona crossing, the mall, kanpur. on 29/07/2008. A.C. cooling was not effective. thw company service centre did not took my complaint seriously. After repeated complaints they replaced my A.C. on 26/06/09.
Then again the replaced A.C. served just ten days properly. The service eng. visited on 17/07/09 but could not locate the problem. Then on 20/07/09 again he visited and changed the P.C.B and P T C R relay. But the most surprisingly the eng. is not able to detect the fault. The compressor works for ten min. and then gets automatically off. Then again we have to off the mcb and restart the a.c.
I am mentally in position of dileema and shock the company whirlpool of international standard is not able to provide sproper service.
I had spent Rs.17250/- my hard earned money to provide comfort to my family, but failed due to the after sles service of the company. Pls listen to my complaint.

To

M/S whirlpool India

Subject: No service is given to me even after promissing me for 4 free services.

we purchased a 1.5 ton window dlx ac from maya sales, 5-6-7 flamingo market on 14/05/09, hisar . the refrences of ac are given as:

make: whirlpool
model : window dlx, 1.5 ton
sr. no.[protected]


observation and conplaint:

i observed that A/c was consuming more light and sounding much . even it was giving less cooling. i complaint at the maya sales regarding the ac .when i purchased the A/C, maya sales promised me that they will provide me 4 free service in 1st year and i have been there 5 times regarding my problem and they only said we will come and no service was given to me.
this is very shameful for maya sales and even for whirlpool that they only sale the product and dont care about costmeres.

hope i will get response soon from whirlpool regarding my problem or i have to throw the ac in waste things and i am never gonna suggest anyone for whirlpool A/C.

Yours Truly

Manoj Kumar,
V.P.O. Manglai ( Mohobat)
Near Shanti Niketan Vidyapeet,
Hisar, Haryana.
Ph. +91-[protected]
and +91-[protected]

whirlpool air conditioners — poor customer response

Sir,

I am writing this complaint to bring light on the poor customer response from whirlpool India ltd. I've lodged a complaint regarding my air-conditioner on the 12th of march 2010, the agent has already taken the photocopy of the bill on the 14th of march, but no action has been taken since then and is causing a great amount of inconvenience. We've called the customer care regularly and the only response we get is that they will send a person to repair it. After urging them to repair it as soon as possible, now they've come up with a new excuse that they don't have the required compressor for repairing the A/C. its 29th of april today and 1 and half months have passed but still the sir conditioner is non functional.

I'd like to request you to see into the matter and take the strictest measures possible, my complaint number is lko[protected]. Your help would be highly appreciated.

thanking you,
Preshit Jaiswal
mob:- [protected]

I lodged a complaint vide complaint no DL [protected] at the Whirlpool customer care number on 29th for the airconditioner and the engineer visited us the same day and said that the fan motor needed to be changed. We have an AMC and the company is to replace the old one with the new one. The engineer told us that he'd call us on 30th at 10am to tell his time of visit with the fan motor the same day. No calls came and we called him the next day to learn that he's on leave and advised us to get in touch with the customer care centre. Since then, we have been calling the customer care centres everyday and the executives on the line are saying that the engineer will visit the same day/ Today, when I called the engineer, he informed me that the parts were not available at the service centre and that's the reason the engineer could not visit earlier. He also informed that the spare parts have come and that the engineer will visit us by 1pm today. It is now 5.30pm and there is neither any call from the engineer not any one has visited us.

We wonder how many more days we have to wait to get the airconditioner to the running condition. Why the complaints are not attended to urgently.

This is to request this forum to take up the matter with the right authority and get the issue resolved.

Mamata Dash
New Delhi

whirlpool/1.5 T window AC — No service within warranty period

Purchased the AC on 12/07/2010 from a recognized whirlpool noida dealer ACE Technomark Noida . Now the AC is not working properly. Lodged complaint on 03/05/2011( Complain no GB[protected] ) through companies complaint registration system ( Noida tel no 6000855 ). Till date the problem not solved and none from Whirlpool service center visited to check the AC. Sent several e mails to different registered Whirlpool offices located at Delhi and Gurgaon but the company do not have the courtesy to acknowledge or reply the mails.

Whirlpool India Mastermind Window 1.5 TON ac — Poor Service and Quality

Dear Sir,

I have been going through lot of harassment and experiencing poor quality of service from Whirlpool Service Centre AM COOL Engineers.
I had got gas filled up in May after lot of hue and cry as there was shortage at that point of time.
Within 2 months I have experienced another leakage and now they say I have to pay 2150/ approx. I am helpless and they even suggest that I should take AMC of 2000 to protect myself from such expenses.

Poor service and fleecing customers has become an habit of companies like Whirlpool.

I AM COMPLETE AGREE WITH MANOJ KUMAR THE MAYA SALE DEALER ONLY PROMISE BUT NEVER COMPLETE IT I THINK THE COMPANY SHOULD TAKE A STRICT ACTION AGAINST HIM

refrigrator 450 ltr

not cooling

to change the refrigerator

Sir. I have purchase 165 lit frige from dombivli Door of that frige is collaps du to rust Now doors are seprated

Hi,

I purchased Whirlpool 6th sense-Sensation-Elite Model(Front Loading Machine) on June 26th 2008.I would like to share my experience regarding Whirlpool service.On the first demo of the machine we found that the door lock LED was not glowing after 15 min of starting the machine.I told about that problem to the service man.By calling him on phone for 15 days, he told us that we want to change the entire panel board.He took upto 1 month to change the panel.After that change, the problem was not vanished.Then i called to the senior service man and informed about the worst service and the problem.Then he came for a solution to repalce the machine, It took 2 months from the date of purchase to replace it.After that struggle, we used the machine for just one month, again we got another major problem-Outlet water leakage in the machine.I had lodged a complaint with their customer care about water leakage (Outlet water was leaking outside of the machine). 25days and still no being has attended the call or bothered to inform. I have till date followed it upto 25-30 times with the customer care centre(this is the only face they have for service, no local service centre contact details are available anywhere). The customer care executives promptly utter what has been taught to them and add another counter to the already registed call. They commit that some of their "SENIORS" will communicate back but that commitment is never fulfilled. I can name few of the customer care executives and their seniors but it will be of no use as it is not their fault. They are victims of a bigger corporate policies and strategies.Still i didn't get the good reply from the service man.


My strong suggestion is dont go for any Whirlpool products.

Whirlpool Washing Machine — Leakage of water

Dear Sir/Madam,

When I am putting water in wash tub 25% of water is flowing in spinner tub instead of wash tub & when i am putting water in spinner tub the same ratio of water is flowing in wash tub & the Washing Machine is in warranty period.

Lots of complaint i have given but still i did not get any type of result (Two times) engineer of company has come to see it but there is no changes in above cited complain.

So please do the needful

Thanking you.

JAMILA N. SIDDIQUI

I have given a complaint to the Chennai WHIRLPOOL Service Centre for water leakage of washing machine. The technician who has attended the machine has damaged it!!!!!! instead of solving the leakage problem. The service of WHIRLPOOL washing machine at Chennai is not proper. Also with in two years the WHITE MAGIC washing machine starts leaking....

whirlpool/whirlpool elite — water leakage

i bought whirlpool refrigertor in 2006 n from last two years, i have been facing the problem of water leakage from the deodrizer of the fridge.. n the service providers are not well trained to overcome this problem.. more than 4 times i have registerd the complaints but i havnt got any satisfactory results ...i still face the same problem . according to me one should never purchase the whirlpool product in order to save their hard earned money ........ itz a big wastage to buy whirlpool product,,
the company doesnt provide the products upto the mark...!!!
the services providers are not technicallly skilled
moreover the customer dealing is worst.
no respect for consumers ....

i strongly agree ..
their customer dealing is worrrrssssst..

Whirlpool — poor response of complaint

We have bought a 310L maxigerator new dark grey 3s and its product code is 11086. Several times we have repaired it as it want some thing or other after every few months.We have complaint against it a few times earlier also ,but no serious reply uptill.Even now the body of the refrigerator is also deteriorating .

Dealer details :
Address - c/0 ADARSH MARKETING ,PLOT #69,SEC - 25 ,FARIDABAD.
Kindly response this email at the earliest as customer satisfaction is your aim.Hope for an early reply.

Whirlpool AC — leaking water in indoor unit

I bought Whirlpool 1.5 ton 2 star AC a month ago from Adeswar showroom, Karkhana, Secunderabad. water is leaking from the indoor unit heavily. I complained to thecompany and the service engineer came but there was no use. indoor unit is leaking water

just write your complaint to jennifer mam (whirlpool employ)on facebook..she will surely resolve your problem..as she has resolved my complaint..

I have purchased Whirlpool duro MAX stabilizer on 15th April 2013 from NIHARIKA, PATNA SUPER MARKET, FRAZER ROAD, PATNA. Just after one month stabilizer stoped proper working andalways show Lo Voltage.But when it beaten by hammer, immidiate become in proper manner. I want to lodge a complaint but never attended by customercare on tel. no.[protected] despit 40-50 times tried.


In hope of justice,

A grieved customer

Bashisth Pathak
[protected]

I purchased Whirlpoo refrigerator.
At the time of installation demo, your engineer strongly recommended to use of Whirlpool Duro Max stabilizer for the refrigerator. Based on his suggestion, we asked him to deliver the same which he delivered. Since then, this stabilizer was working for one year. given complaint. they came and said it wont work, buy new one. we saihttp://www.consumercomplaints.in/complaints/whirlpool-duromax-stabilizer-c441...⇄ ok and thought because of low voltage it was not working.then we bought new one from you. that was working for only seven months. during warranty period they have exchanged and gave another one. that also worked for only 5 months. we have complained and they said buy new one. i got angry and shouted.for everyyear we have to buy new stabilizer or what. what is this nonsense.
Whirlpool Duro Max stabilizer - for this, no stars to be given. that much worst brand. please customers don't buy Whirlpool Duro Max stabilizer. It is very, very... ...worst brand. if you buy, it will spoil ur fridge definitely.


uma

Hello sir
I have bought a whirlpool duro max stabilizer from Omar electronic district fatehpur state up with 2 years warranty but it stopped working within one year. I need an urgent replacement.
My name is Komal verma.attaching the model number and product id.

Whatever said above is 100% true. The only differnece in my case is, the AC is less than 1 month old. ACs from this company are unreliable products. Customer's pls avoid buying these brand of products and delears pls avoid taking dealership for this useless produts to avoid getting bad impression from customers. Anyway some legal action has to be taken i'm into that process
now.

Hi...
This is ridhanya from coimbatore, Tamilnadu... I totally agree wit wat u say.. i bought a whirpool fully automatic Washin machine durin Dec 2008 which created lots of problems.. i was upset with the condition of the machine and also wit the poor service of Whirpool for the past 3 months.. Whenever i called up the customer care and made a complaint reg the non workin of my washing machin, they told that they wud immediately attend by sendin a service executive, but never turned up at anytime.. Many times i was left unattended even without a proper reply.. Due to frustration, i consulted an advocate and asked for a legal advice in order to file a consumer case against the whirpool.. Through him, i sent a legal notice... Surprisingly, within two days of the receipt of the legal notice wich i sent throu this lawyer, the service men came to my house and made my washin machine work properly..Thanks to the advocate...! Now my machine works properly without any problem..

Whirlpool India — washing machine delivery not received

i have purchased whirpoool washing machine booked at exibhition on 9.5.10 bill no.[protected] dt.
9.5.10 dealer vasanth & co. chennai in exibhition they said delivery time 24 hours. but till today (7.00 pm) i
have not received washing machine even after 100 telephones made to dealer

i want my machine by tommorow by 11.00 pm otherwise i will cancel

saifuddin ([protected])
chennai

Whirlpool Refrigerator — Coling coil is not working

I am M.Suresh residing at No 6, KRISH APTS, Balambal Nagar II street, Virugampakkam, Chennai-92. Complaint have been registered with Whirl Pool complaint cell on 07.01.08 but so for complaint have not been addressed due to non availability of the spares at the Chennai office, it is learnt from the officials that they have sent a requisition to the H.O but there was no reply it seems.
Please kindly help the concerned executive to attend the problem with the right spares in time and also me for the quick recovery from the complaints.

Thanks
M.Suresh, [protected]

Whirlpool Refrigerator — Fridge stopped working

As soon as i put the Fridge socket into the Powe Board, entire flat's MCv gets tripped.I tries showing to an electrician, and he say's that the timer has been short circuited.
I think its a problem wires being s.c while being in transit

Please help

Whirlpool, refrigerator — stopped cooling and icing.

I had got the gas refilled last year only on paid basis and compressor being in warranty got replaced. Now summers have just started and refrigerator has stopped cooling and icing.

Whirlpool/ refrigerator — refrigerator not working

i have puchase refrigeator in the month of june 2009 from authorised dealer . after one month my refrigrator are not working i have registered a complain on 29/07/2009 at whirpool service centre[protected] after that a engineer has visited at my house & found that my refrigeator compresser is not working and compresser has some manifacturing defect and he given me assurance to change my refrigetor compresser within two working days but unfortunattly till now company has not take any care.
again i call today ( 06.07.2009) at local service centre but his response has not satisfactory .

My Job no. 6356

Date : 30/07/2009
Kindly help Me out in this problem.

Regards
Deepak Kumar Sinha
M.I.G House No. - 341, kankarbagh, patna - 800020
mob: [protected]

Whirlpool Refrigerator — Stops working often

I had purchased Whirlpool refridgerator (F200 GEN XL PREMIER STEEL) on 13 /5/09 from FAIRDEAL AGENCIES, hazratganj, lucknow. Few days after the purchase it stopped working,for which i complained in customer care center of whirlpool. The person who came to attend the complaint told that there is no problem with refridgerator and this problem is due to low voltage and asked to use voltage stabalizer,i would like to inform that there is no such problem of voltage in our locality,and manufacturer also claims that NO STABALIZER is needed, After that there have been several such episodes, i tried to complaint again but i could not contact.
kindly look in to the matter
I shall be highly obliged

Thanking you
Dr.Ashish kannaujia, Flat no. 604, T.G.Hostel campus, Khadra,LUCKNOW

whirlpool/refrigerator — Refrigerator Not Working

As our refrigerator is not working I have inform immediately to Whirlpool customer care Toll free No. and they registered a complain No. is -PT[protected] dated 30.09.'09 but several time I have remind them but till today nobody visit us not response yet this is under 7 year warrenty plan.The refrigetor model No.-6877, s.no.-INC[protected] Purchased date-12.03.'04.

Whirlpool India — Washing machine dead

Hi dear,

Sorry i am not happy from your service, before yesterday i have lodge my complain but no one come that your service given your customer,
Sorry to say that i very disappointed

Whirlpool India Ltd. / White Magic Wasing Machine — Authorised service centre not entertaining my complain no. PT-0807003392 dt.30/08/2007

Dear Sir,
I had purchased a White Magic washing m/c. of your company on 14/8/03 with two years warranty. The warranty was got extended again for two years vide application form cum receipt no. HPO1-195192 at 13/4/06. The aforesaid washing m/c. was sent to your authorized service centre for chemical cleaning, depositing the charge Rs 350/- to the Patna workshop on 31/8/2007 vides complain no. PT-[protected] dt.30/08/2007.
Knowing the performance & reliability of your product & company I went to prefer to buy your product keeping aside to other products.
At service centre the m/c. was inspected by service engineer and I was told that “Agitator & Lid switch” needs replacement due to their poor performance.
Initially, i.e... On 31/08/07, I was assured that within a week of time troubles of my washing m/c. will be sorted out. And thereafter only weeks went on changing. Now it has become a dream only to me that I would get my washing m/c. in operating condition.
It is very sad to note that the authorized service centre is not at all paying any attention to get rectified complaining of my washing m/c. Instead, it enjoys running customers pillar to post. Even after several telephonic and physical reminders till 06/10/07/2007 neither I got my washing machine nor any satisfactory reply from Patna office or workshop i.e. service centre.
At this fade-up juncture, I would like to draw your kind attention & hope that you will look into the matter & try to resolve it expeditiously.
Please do the needful as early as possible and oblige.
Thanking you.




Kiran Choudhary
W/o Ram Pukar Choudhary
Choudhary Bhawan,
C.D.A. colony,
North Shastri Nagar,
Patna-800 023, Bihar.
Ph.[protected]

Whirlpool Refrigerator 340 Icebag Delux Steel — Gift that was promised while purcase still not received

I purchased a refrigerator from das camp branch. its 340 ice bag dlx model and i paid 22500 rs for that and they promised me that i will get a pendant worth 2300 rs free with it. I purchasded that on 17 sep 2007 and i still have no t received the pendant, whenever i call das or visit them they advise me that whirlpool has not sent the same so wait for 4 days.its been almost 20 days now. I spoke with mr vivek ( sales executive pune division) ph no [protected].he said i will receive that by next saturday.I think its just running arond the bush.I want to know if i will really get that gift that was promised to me when i bought the fridge.and why did das charge me 133 rs for that gift?
i have required bills with me.

i have tried to call whirl pool at[protected] and 60008558 since 3 days but not able to contact anyone as it says no not reachable.
The dealer( das) should have informed me about company's past record of not giving gifts at time .if i would have known then i would have thought twice to purchase that fridge
I spoke with Mr navel at das camp branch he said this co has a bad record of giving gifts. and he advised me to call vivek ..sales exec of whrilpool and at [protected],, he told me to advise him whatever vivek tells me .
even vivek could not give me the phone nos of whirlpool pune division...

Whirlpool India Refrigerator — Inadequate after sale services

Dear Sir,

Subject:- Deficient service after sale of product & consumer harassment

It is to inform you that I purchased the “Fusion Maxigerator 6 sence” of your company from “Next “ retail shop ludhiana on 9th April,07 vide bill no BTC/07-08/74.
But the company did not bother to depute any person to my residence for installation and demonstration of the refrigerator.
On 21st September.07, the cooling in the refrigerator stopped all of a sudden & I lodged a complaint with Next retail shop which, in turn, forwarded the complaint to Whirlpool service center who charged Rs.2000 for replacing the freezer despite covered under warranty period & fridge was delivered to me on 30th September,07 i.e. after 9 days. The detail is as under-
• The representative of the service centre visited my residence on 24th September,07 & after inspection could not locate the fault & informed that the instrument has to be shifted to workshop for locating the fault.
• On 25th September,07 , he informed on phone that there is a cut mark by knife in the rear portion of the base of the freezer & the freezer has to be replaced. The service centre refused to replace the freezer & insisted me to pay Rs.2000 . As the refrigerator was in their possession. I had no other alternative but to pay the money.
• On 28th September,07, the service station owner informed me on phone that the refrigerator has been repaired.
• I went to service station at 7:00p.m. & requested the owner to send the refrigerator to my residence. The owner asked me to pay Rs.2000 to which I agreed with the request that the fridge should be sent immediately. But he informed me that it will be sent next day.
• I paid him Rs.1000 with the promise that the balance of Rs.1000 will be paid as soon as the refrigerator reaches my residence to which he agreed.
• But on 29th September,07 , he didn’t send it & when I phoned him in the evening, he insisted that the refrigerator will only be sent after I pay him the balance amount at his office. As I have no other alternative , I went to his office on 30th September,07 paid him the balance amount & then he sent the fridge to my residence.
In the above context, I may bring into notice the following points-
1. It was the duty of your company to depute some qualified person for installation of refrigerator at my residence.
2. We are 3 members in my house & all are literate & know how to use the electronic goods.
3. Further we don’t require any ice in the month of September when there is no much heat.
4. If, for a moment, it is supposed that it was a cut made by knife, how it can be made at the rear end of the base of freezer especially when it is covered with a utensil containing ice. As such the plea of service station that the cut been made by knife in freezer is not maintainable.
5. Moreover, the representative did not locate the fault at my residence & informed me about it only when the refrigerator reached their workshop.

As such, I had to pay Rs.2000 for no fault of mine though refrigerator was in warranty period & it was duty of service station to replace the defected part but he rather made me responsible for it. Further the service station didn’t send refrigerator to my place even after payment of Rs.1000 with the promise that the balance will be paid after refrigerator reaches my house.
In the light of above, the company has failed to meet its obligation towards consumers during warranty period & providing after sale services. As such I lodge my claim for refund of Rs.2000 , within one month after which I will be free to knock at the door of consumer forum & claim my refund with the claim of mentally harassing the customer.
Thanking you
Yours sincerely,
Mr. Umesh Chander
B-34, 2814/1 New Tagore Nagar, Ludhiana

yah buddy this is company which needs to shut down as there customer care is so good

I had bought a Whirpool washing machine in 2006
December which has a warranty of 1 yr and till now
almost every 15 days it will have some or the other
problem i have to call the customer service n times
and then they will come and set it right that works
out for maximum of around 15 -20 day this has been
happening from the past 12 months.

I had mailed them and spoke to the concerned manager about replacement, but they are absolutely not prepared for it.

Just last week
INTERNATIONAL CONSUMER RIGHTS PROTECTION COUNCIL
B-9/55, Vijay Nagari, P.O. Kasarvadavali, Thane (West) 400601 INDIA
Telephone:[protected], E-mail: [protected]@sify.com
Cell: [protected], Website: www.icrpc.org
has send a legal notice ,they were not even bothered to know my problem or respond to the legal notice.

Conumers in india are really Pathetic ,Any one at point can cheat them.I am badly cheated by whirlpool.


Thanks
Shahnaz

Whirlpool Washing Machine — Whilrpool ,Worst service ever saw

I had bought a Whirpool washing machine in 2006
December which has a warranty of 1 yr and till now
almost every 15 days it will have some or the other
problem i have to call the customer service n times
and then they will come and set it right that works
out for maximum of around 15 -20 day this has been
happening from the past 12 months.

I had mailed them and spoke to the concerned manager about replacement, but they are absolutely not prepared for it.

Just last week
INTERNATIONAL CONSUMER RIGHTS PROTECTION COUNCIL
B-9/55, Vijay Nagari, P.O. Kasarvadavali, Thane (West) 400601 INDIA
Telephone:[protected], E-mail: [protected]@sify.com
Cell: [protected], Website: www.icrpc.org
has send a legal notice ,they were not even bothered to know my problem or respond to the legal notice.

Conumers in india are really Pathetic ,Any one at point can cheat them.I am badly cheated by whirlpool.


Thanks
Shahnaz

Whirlpool Sensational Deluxe — whirlpool 3rd class compamy

My complaint no. is ch[protected]. I never ever saw this kind of poor customer care before, not even from any local manifarer. I'd bought this washing machine before two months and on 9th dev I registered a complaint and from that day I am regularly calling your customer care at[protected] to solve my problem but no response from your side at all. Every time I call them they say this time they'll surely solve my problem. I even have last 2-3 conversation recorded on my cell. I am totally fed up. If you can fell shame on you then please do. Previously I was using Videocon W.Machine and I received pleasured service from there side, I think it was my biggest mistake that I trusted Whirlpool (You) . I am sorry but I think you cant survive in industry like this kind of poor service. I think I'll never suggest any one to buy any Whirlpool product at all. this is response after 2 month continuous harrasment by company

Whirlpool / Big Bazaar / Free Gift — Free gift not yet delivered

This is to inform you that purchase of Whirlpool refrigerator dated[protected] invoice number: T53/737 has a free gift worth RS 1500/- which does not get delivered yet. After continuous followup, still we are receiving fake promises. This complaint belong to Hyd Big Bazaar branch. I would like to know wether we will receive the free gift or not. Be fix to your commitments which is given to your customer. I am out of town now, i ll be back by 25th Feb, i would like to see the action as soon as possible. Before it get raised to any other step forward. Your immediate appreciation will be highly appreciable.

Abdul Raheem ([protected])

Whirlpool / Tej Class Washing Machine — rs 3080 charged for repairs but in vain

To
The G.M.
Consumer Service H.o., 28, N.I.T. FARIDABAD .
Dear Sir,
Rupees 3080 charged as per service request No. 8285 Dated 14.02.2008. But the same is not in working condition from very First day . The mechanic/ Engr. Jitender Singh Mobile No. [protected] Rather asked to pay more and take A.M.C.of the company then same could be told at the time of taken Rupees 3080 on 14.02.2008 when the machine was taken away for doing the repairs and the cost of parts was to be paid and the same was paid accordingly . why such double burden is asked on the brand loyal customer since long . ? Please check up the whole state of afairs and get the washing machine in working condition at the earliest being school Board examination of the children days are ahead . Please do the needful at the earliest

sir,
i bought a inverter of whirlpool 10 days back as it was the first time

that whirlpool was selling inverters so i bought that thinking it

would be good enough to satisfy me as i am residing in vaishali and

their is a lot of power cuts in vaishali nearly 7-8 hours daily so i

bought their latest model of inverter of 800 kva but the moment i

buyed that they gave me their first defected piece and at the time of

installation we found that it is defective so we replaced that at the

same time and they gave us their next piece it worked well for 2-3

hours till the time of charging after that whent their was a power cut

it was creating irritating noise after every half an hour after that

we registered the complaint with whirlpool and the person visited in

my home almost next day saying that inverter is ok and will be taken

as under observation well good enough after four days of suffering

they didn't visited of their own so we called them back for complaint

and they din't visted at their given time we called them back again

they again gave us time and din't visited again so we gave them the

call back and got another time again they din't visited after that an

executive called us at an unscheduled time for visit incidiently we

were out in market at that time so we asked them to visit next day.

finally executive visited us and said that again that the inverter is

okay nearly we suffered 10-12 days just listening the same line your

inverter is okay he called his supervisior and he said that company

has added up a new feature of creating beep sound after every half an

hour for indicating that their is a power cut well it was the engineer

named rajeev working in whirlpool who said that to me and the

executive who visited in my home was mr sushil well this feature of

inverter is not mentioned in their booklet nor in their advertisements

think bout it that you are sleeing next to your inverter which is

creating irritating beep sound after every half an hour at the time of

power cut. Mr rajeev told me that he will visit us again after 3-4

days and you kknow what it is like they didn't even care about their

customers that their customers are suffering or what. This was the

first time i buyed the product of whirlpool nd i am sure that i am

never going to buy ant product of whirlpool again and i will advise

all my friends that they should never buy any whirlpool product.
if you want to cross verify my report ou can
my name is shubhneet goel
we bought this inverter on 26/03/08
this inverter is on my father's name Sri S.P Goel
my customer id no. is GB/c/0408/7181
my complaint no. is GB[protected] registered at 01/04/08
my phone no. is [protected]
i am writing this on 15/04/08

sir,
i bought a inverter of whirlpool 10 days back as it was the first time that whirlpool was selling inverters so i bought that thinking it would be good enough to satisfy me as i am residing in vaishali and their is a lot of power cuts in vaishali nearly 7-8 hours daily so i bought their latest model of inverter of 800 kva but the moment i buyed that they gave me their first defected piece and at the time of installation we found that it is defective so we replaced that at the same time and they gave us their next piece it worked well for 2-3 hours till the time of charging after that whent their was a power cut it was creating irritating noise after every half an hour after that we registered the complaint with whirlpool and the person visited in my home almost next day saying that inverter is ok and will be taken as under observation well good enough after four days of suffering they didn't visited of their own so we called them back for complaint
and they din't visted at their given time we called them back again they again gave us time and din't visited again so we gave them the call back and got another time again they din't visited after that an executive called us at an unscheduled time for visit incidiently we were out in market at that time so we asked them to visit next day. finally executive visited us and said that again that the inverter is okay nearly we suffered 10-12 days just listening the same line your inverter is okay he called his supervisior and he said that company has added up a new feature of creating beep sound after every half an
hour for indicating that their is a power cut well it was the engineer named rajeev working in whirlpool who said that to me and the executive who visited in my home was mr sushil well this feature of inverter is not mentioned in their booklet nor in their advertisements think bout it that you are sleeing next to your inverter which is
creating irritating beep sound after every half an hour at the time of power cut. Mr rajeev told me that he will visit us again after 3-4 days and you kknow what it is like they didn't even care about their customers that their customers are suffering or what. This was the first time i buyed the product of whirlpool nd i am sure that i am never going to buy ant product of whirlpool again and i will advise all my friends that they should never buy any whirlpool product.
if you want to cross verify my report ou can
my name is shubhneet goel
we bought this inverter on 26/03/08
this inverter is on my father's name Sri S.P Goel
my customer id no. is GB/c/0408/7181
my complaint no. is GB[protected] registered at 01/04/08
my phone no. is [protected]
i am writing this on 15/04/08

Whirlpool 170 Refrigerator — lack of response reg.comp.no.dl0408009382

beleagurd customer.since26feb2008 till 13april i am facing trouble with my fridge. three times-on26feb, 1
march, &5march, it was brought back after repair due to the problem of no cooling & no freezing . after 5april, on 10april it stopped cooling&freezing once again.despite repeatd complaints to goel enterprises & whirlpool no one has responded to our complaints. may i know why. it is shocking that this is how a reputed firm like yours illtreat customers!we have wasted so much time &money expecting some positive response frm your side.if we dont get any favourable responseat the earliest, we will be forced to go to the consumer court.

pratibha nath
customer id no.4844337

whirlpool/washing machine H-65 — VERY POOR RESPONSE AND SUPPLY OF USED AND LOW QUALITY PRODUCT

I PURCHASED A W/MACHINE H-65 FROM WHIRLPOOL... AFTER ONE MONTH, IT STARTED MAKING NOISE. ENGINEER SAID, ITS A MANUFACTURE DEFECT AND YOU HAVE TO REPLACE THE MACHINE. IT WAS REPLACED BUT WHAT COULD I MAKE OUT IS THAT REPLACED MACHINE WAS A USED PRODUCT. I AGAIN TOLD THEM TO REPLACE IT.THEY HAVE PROMISED TO REPLACE THE SAME.BUT HAVE NOT BEEN ABLE TO DO SO YET...ITS ALREADY THREE MONTHS NOW THAT I HAD PURCHASED THE MACHINE BUT NOT ABLE TO USE TILL DATE.

i have puchased an a. c. of this company and taken home care plan, there is a problem with my a.c. from nov. 2007 complain no. KL[protected].
I HAVE DONE AROUND 50 CALLS TO THE LOCAL SERVICE CENTER IN DURGAPUR AND KOLKATTA BUT TILL NOW NO RIGHT RESPONSE.
I THINK THIS COMPANY IS NOT RECOMENDABLE IN ANY SENSE.

Whirlpool Refrigerator - Single Door — For last 35 days facing problem

I have launched complaint within warranty period on dated[protected] and complaint no: HD[protected].

We have facing the problem with refrigiator door, after registered a complaint the executive will visited and he told door to be replace and he said that door replacement will be within 3 working days, Still door was not replaced, daily i am followup to whilpool customer service, they told every day he will come on today, tomorrow and dayafter tomorrow like that...etc...

Please take necssary action for the above problem.

Thanks
Sriram Sagar.

Details of customer care people:
Whilpool customer care centre:[protected] and [protected].

My deatils:
Sriram Sagar K.
HIG -71,
R.C.Puram, Hyderabad-32.
ph: [protected]

To,
The Vice President - Consumer Services
Whirlpool Care Consumer Cell
Faridabad


SUB: Louvers for my Window AC
Ref:Home care planCode No:1019553 Valid upto 18.03.2009. Model No: 150E Magicool

Sir,

For the last one year I am requesting your service engineer at durgapur service centre to replace my window AC (model 150E magicool )louvers 2 nos. But reply from there is same that there is no supply of this materail from the comapany. As these plastic louvers are very important for control of the air direction I am unable to do so and more over they are blocking the normal air flow and reducing the cooling efficency of the AC.

You are requested to look into the matter and arrange for the same at Durgapur service centre so that same can be fiited in My AC.


Hoping an early action and reply from your end.

Thanks


Sameer Jain
51/6 Ananad Vihar
Durgapur-713204
Wet Bengal

I purchased one Whirlpool refrigerator on 14/05/08 from Great Eastern Treading, Kankurgachi, Kolkata. The same was delevered on 15th. In spit of my repeated request to the call centre (phone no.[protected], no company representative has visited my house till date for demonstration of the machine. Each time I am being assured that the representative will go today positively, but each time they failed. Will you please advice mebas to whom should I complain next? The call centre people are unable to give any further information about this (or they are not willing to give me any information intentionally).

Please help me in this regard.

To,
The Vice President - Consumer Services
Whirlpool Consumer Care,

Sir,

Reference to my complaint number HD[protected].
Regret to say your after sales service is very poor and pathetic, as my complaint is unattended till now and there is no proper response from your customer care.

Request you to look into my problem.

Sudhakar
[protected]

whirlpool/refrigerator — change of fan motor which was actually functioning properly

our original fan motor was changed by whirlpool service engineer and we were charged Rs3500 but later we came to know that we were deceived. we have the proof of transaction. We contacted the delhi centre and the their service outlet Arian enterprises Gurgaon but no response from them.

To
The Whirlpool Customer Care,
This is to inform you that my whirlpool refrigerator, Model No.Elit-190 Lt.its defrost machine is not working last 2yrs. So i am facing plenty of problems regarding this. I tried lot of times of contact you through the number which was given to me but unfortunately i couldn't go through it. I would be thankful if you help me as soon as possible. Its very urgent.

Kakali Guha,
31B/H/13, Bgmari Rd.
Kolkata-700 054.
[protected]

Whirlpool. Onlinedeals. In — Not received ordered washing machine of RS 15343

I have made purchase of Whirlpool F-65 Steel Washing machine on whirlpool.onlinedeals.in on 10th June 2008 at 01:08:18 AM by using my ICICI Credit card.
Billing Id for the same is - 43066

They have clearly mentioned about 7 days delivery gurantee.

But Its not delivered till today (20th June).

I have mailed them twice, but did not get ny reply.

I contacted Mr. KARAN of onlines.in on mobile number [protected] (given by him on 1st of purchase), he told me he'll update me the status and will try to deliver at the earliest.
But after that, He is not receiving my calls, not replying to my any sms.

I dont know what to do now. Please take some action on this.
Hoping for quick response from your side.

Thanks & Regards,
Amit Kumar Jha

I bought a Whirlpool front loading washing machine ( sensation neo DLX).

While Iam buying I was told I will receive a welcome kit, which I can use it for purchase of electronic goods

and reebok shops where I will get discount.

It has been four months, since I bought the washing machine.But I have not received the kit yet.

I called their customer service center but there is no response.

Regards,
Saravanan.C

To,
The Vice President - Consumer Services
Whirlpool Care Consumer Cell

Sir,

Complaint Reference NO:BG[protected].
Well it would be a month if its 28th July I raised a complaint to Whirlpool. I spoke to many a people; the agents were Bala, Suraj (Manager) and Manoj (CCMT MANAGER) who all promised that the problem would be recovered in 2 days. Well, the Phrase" Promises are meant to Broken ", Truly applies to The Company WHIRLPOOL.Approxamately I had made 20-30 calls, at last I came to know it was a call centre in Delhi. They Seem to have a big Communication Gap with the Local people in Bangalore .Some how, I took the number of the local people .Here they seem to be absolutely Ridiculous, there are very careless to Customers .Inspite of giving N number of Chances the Repair is still not done. And its just a matter of a small screw to be replaced.


If by any chance any RESPONSIBLE AUTHORITIES IN WHIRLPOOL, would get back to be as a last hope .If it doesn’t happen I would spread negative Remarks to my relatives and friends.

I[censored] think "Customers are ur Key" or the "customers are important for ur business”

Call [protected].

Regards,
Hari Prasad C.P

we bought a whirlpool washing machine top loading full automatic 8 months ago. the machine is giving trouble from day 1.the dirt remains in the cloth. new dirt gets added. clusters of washing powder are seen in the cloth. we called whirlpool mechanic through local service center .he said this is because of hard water. he himsel[censored]sed a powder of the same company (Rs.135.) within a weeks time the problem of dust remaining in cloth remains. new dirt also gets in to the cloth.
instead of concentrating on stars to promote the product, they can try to improve the working condition of the machine too.
I rate this as the worst washing machine of this century.

I had been using a whirlpool washign machine. I had a complaint mentioning that it was not working properly. The person who cam for service was more interested to sell the trolley which is suited for the machine as well as a powder which is used to clean the machine. They were not able to sort out the issue even after i had complained it for 3 times. Moreover i contacted their customer service in the number[protected]/[protected]. I am not mentioning the name of the useless people who are posted as Area Service Manager. Even after repeatedly calling them no one has still responded even after a week. So i advice peeple to never use whirlpool products only because their service is below standard

Videocon Washing Machine 400 T — Loose opening of Drier's door

The main door on the drier is not opening perfectly, may be the inside spring dislocated or crack at the fixing point of spring.

Microwave Oven / Whirlpool Make — Failure to install the product after purchase

Respected sir,
On 18.8.2008 i have purchased micro oven from m/s leo electronics, whirlpool dealer .
Adress is as follows: m/s leo electronics mega tv show room, Fci X- Roads, ntpc, jyothinagar dist karimnagar, AP PIN -505215.
contact no of mr Paramdhamulu( owner of the show room) is [protected].
model of my oven is VT255/SL.
Dealer after collecting money WORTH RS8100/-have given me bill NO :764, (Dealer TIN NO:[protected]). He has assured me of installing the oven and demo at home but did not do so .
Next day on contacting he has expressed his helplessness in installation of the product
Please help me in this regard

Sir

I purchase a whilpool microwave 30 days ago

No body was come to give demo

hi pls contact me __________[protected]

Whirlpool Refrigerator (230 Ltr) — making so much noise/cooling is not effective

Dear Sir,

This is prem sharma from house no 461, shanker marg gali no 03 mandawali fazalpur delhi-11092
My contact no is [protected] I have bought on Whirlpool 230 ltr refrigerator from Garg electronics vide bill no 7548 Dt 25th June 2006

Since beginning I am facing cooling/noise problem please send some one who can repair this product ASAP.

Thanks & Regards,
Prem Sharma
[protected]

I thought only i was facing difficulties.

terrible Terrible company!

Been calling up their customer care for four days, no one turns up.This random worker turned up, took money and never frigging showed his face again.the receipt is still with me.

Never am i going to buy any whirlpool product again.

people who are reading this would sadly be in the same fix as i am!
Do not buy whirlpool product its, i[censored] don't want to face this humiliation anymore.

worst product

Whirlpool 1. 0ton Split Ac — not responding to the complaints

dear sir
My dad purchased 3 nos of1.0 ton split AC on 26.04 07
in that 1 stopped working after 8 months
we lodged a complaint with complaint noC[protected]
ie in the warranty period
company personels took the ac for repairing
they have not yet delivered
we contacted service personels and they agreed to replace it
After that there is no response from th company
kindly requesting you to look into the matter and help us
thanking you

Onlinedeals. In, Whirlpool (Window Ac) — Item not delivered. Very Poor Customer Service

Placed an order for an window-AC to be delivered in Chennai. The site claims a gurantee of delivery within 7 days from the date of order. The order was placed on 5th July and the product is yet to be delivered (as of 15th July)!! I call them and send them repeated mails but none of them have any clue on the status of the order. They do not have the basic courtesy to reply to the mails sent asking for the status of the order. Customer service sucks big time!

Placed an order for an window-AC to be delivered in Chennai. The site claims a gurantee of delivery within 7 days from the date of order. The order was placed on 5th July and the product is yet to be delivered (as of 15th July)!! I call them and send them repeated mails but none of them have any clue on the status of the order. They do not have the basic courtesy to reply to the mails sent asking for the status of the order. Customer service sucks big time!

Hi,

I got email id from a lady when i called[protected]. this email id was for executive @ whirlpoon india.
I have purchased whirpool's NEAT N fresh tuppelware refrigerator kit for Rs.1200
when i visited the dealer it was for Rs.1050
MRP on the kit is Rs.1200 and we called the guy to repair AC and he bought is along with him. Prices on MRP is always more then sal price.. we are i think fooled for RS. 150 extra.
please check on this as my next action would be media and web publishment of this issue and fraud. i have done that with nestle in past.


You can yourself call the dealer @[protected] and just be a customer and ask for the price of NEAT n FRESH accessory kit from whirlpool.

This is disguting... ppl from whirlpool coming at ur place and selling things more then what's in the market.

please check o this...

Whirlpool Neo Sensation — No response inspite of repeated complaints

I had purchased a Whirlpool Sensation Neo on 08.11.07. The machine was working efficiently. Last month on 29.09.08, i had registered a complaint( Complaint number- KLO[protected] that water was leaking from the machine. On 30.09.08 a mechanic attended to my problem and he informed that the rubber pad on the front loading door of the washing machine had been damaged and that was the reason owing to the leak of water. For the past one month i have been setting a reminder to the service centres and they have been giving promising assurances but i have received no encouraging response from them yet. i m in a dilemma, not knowing whom to approach for help.

Whirlpool F 30 Elite — Repair Service refused by service Engineer

Dear Forum,

We have bought F 30 Elite Whirlpool Refrigerator 285 Liters on 15th May 2005 from Kapila Electronics, Janak Puri. The refrigerator has been working fine since then with no complaints till date.

Recently on November 3 evening, the refrigerator stopped cooling both in the freezer and rest of the storage area.

November 4 morning, I had lodged a complaint with Whirlpool Customer Care @[protected] and was provided with a ref # GB[protected] for the service to be provided between 6:00 pm - 8:00 pm. I received a call from the Service Engineer, Mr Vijay Singh at 2:35 pm informed me that he will not come after 6:00 pm as it is not their working hours.

I again informed the customer care but I was assured that the engineer will positively come for the repairs but till 7:30 pm, there was no sign of the service engineer. On calling back the customer care again, i was informed that it is too late now and the complaint will be handled next day as engineers are not available at the given time.

My complaint to Whirlpool is that How can they fix an appointment and the service engineer can refuse a consumer for not providing a service assured by the company. It seems the service centers have no check on the engineers and they are given the liberty to take any consumer to the task despite understanding the problems of the consumer.

I am very much disturbed by the attitude of the service engineer and poor reponse level of the customer care. None of the customer care managers were willing to come on the phone to speak to an irate consumer.

I was promised that Mr Gurpreet, manager will call me back but no call back was recd from the customer care center.

Please take necessary action on the service englineer as well as the monetary and financial loss beared by me of the loss of the food material stored in the refrigertor and with no cold water to drink in the heated day.

Regards
Sameer Chandra
B-7, Pocket VII, Kendriya Vihar
Sector 82, Noida
Member Consumer Voice: CV112276

I had purchased a Whirlpool refrigator, Fusion 230 ltrs. This was delivered on 2nd October'08. The service engineer came to install the same and detected 3 defects.
1) The magnetic pad of the dor was not working properly.
2) The door had a crack fron inside
3) The body of the refrigator had dents.
Immediately a complaint was logged with their dealer Techno City Great Eastern, and we were told that the same would be replaced in 7 to 10 days time. As usual it was not done and since then I started following up with their service engineer Mr Amit Das, Mob No. [protected], till date every time I called up he had only 1 reply that is there is no stock and the stock will take 7 days to arrive, but as on date nothing has happened. This person even does not give any email id to lodge a complaint. If the service head Mr Kalyan Bose as informed to me by Amit is not deaf or mentally disbalanced then please note that I shall be forced to move to the consumer forum and lodge a seperate case against Amit with charges u/s 420, since I have all the conversations recorded in my cell.

Whirlpool Refrigerator Genius Premier — Whirlpool Fridge After Sales Service-Trail & Error Basis

I bought 180 ltr genious premere fridge on 19/10/2006.Compressor is in warranty upto 2010.From 14/10/08 onwards the fridge is giving following problems
(1) Insufficient cooling
(2) No ICE
(3) Over all poor performance.

The service engineer visited on 19/10/08 and dignosed that gas has to be refilled.He refilled the gas and charged Rs.1450/-for the same.But the problem persisted.After 2 days again I called the customer service and informed the problem.In the next visit engineer replied that gas was not filled suficiently, and he again refilled the gas.There was no change in status.I called again to the customer service center and informed the proble.Third time engineer came and told us that compress was to be replaced.He replaced the same on 1/11/2008. The fridge was still in the same status.We again called the centre and new engineer came and replaced the thermostat.The engineer was asking 600/- Rs.For the same but we did not give the same as we wanted complete solution and satisfaction.Even after changung the thermostat fridge was in the same status on the contrary it stopped making ice completely. On 16/11/2008 first enginner came and changed freezer.Hope it will work now.
CONCLISION:- Whirlpool after sales service is not at all competent to handle the things. They r doing it on trial and error basis.Whirlpool should take note of the same.
vitthal koratkar
13/30 raoji sojpal
t.j.road
sewri mumbai-400015
[protected]

Worthless Whirlpool / — Water overflowing outside the machine

Complaint(Chennai) : We owned a Whirl Pool Washing machine and had problem in course of time. Precisely problem of the machine: Water uncontrollably filled continuously inside and spilled out side off the machine. So spoke to customer care and they did send a technician. He said it would be minor problem and we have paid him. The problem would occur with in 15 days to 30 days again. Again he would come and convince us saying that you are no longer going to have any problem in future. Likewise we spent more than 50% of money (Rs 6000) for fixing. But no use, later we realized that technician cheated us.

We made up our mind to buy new washing machine and we did. The new machine is also having the same problem of water overflowing out of machine and that too within few months of purchase. We are no longer going to use Whirlpool products anymore. Whirl Pool is going to kill its business by losing customer trust.

I also felt same way. They gave me complaint no. and said engineer will come after 4 days.

Not sinciere in after sales service, it is very shamefl that a multinational company operates on these lines

ITBC — delivery order

i do not want your processed order.

sir, since i purchased refrigerator model no. 6075 WRHA222G27 s no. INA o33100960 on[protected]. but the refrigerator started giving trouble after just six months and i started to approach the whirlpool service centers at jammu and after every check a new fault was arising viz. changing of the compressor three times, filling of the gas twice, thrice... & then the gas cannot even withstand for a weeks time and finally this double door refrigerator had to go for a bye pass surgery & a wire outside its body from top to bottom can be seen. in 2008 a new disease has cropped up "P C B" But it is quite pathetic to write that this disease is very serious and three PCB's has gone out of order & it is lying dead & no response from whirlpool despite a promise from incharge J&K mr. Neeraj for the last 6 months, to replace the set with 20% discount.This company should be banned & no body should use its products.Now i have left with no option to go in the consumer court since i have all the records with me.

I am Ayappa a customer of Whirlpool from Bangalore. I own a Fp55 Aqua White magic washing machine for which I went in for a 2 year AMC which cost me Rs.2500/- ( App # HP04048576, Plan code # 1023142). I was assured that by going for an AMC I would be given preferential treatment in terms of service and support, but to my utter disappointment I have released that now released that commitments made were all false and I have been CHEATED by Whirlpool.

The reason for my outrage is that my washing machine has not been fixed for more than 5 days from the day I have raised a ticket with Whirlpool now. My washing machine has not been working and I had raised a ticket with Whirlpool (Rq# HBG[protected]) last Tuesday (2nd of December 08) complaining about the same. I was assured that the vendor engineer would attend to the call the very same day but nobody turned up at all, after calling up the call center multiple times the vendor engineer turned up only Thursday ( After 2 long days!!) to attend the call. After investigating it was found that the PCB is faulty and needed to be replaced, but the vendor engineer informed that they do not have the spare part currently with them and they would positively get it replaced by today (8th Dec 08). Today morning when my wife called up the service center as well as the call center to confirm if the repairs would be completed by today, she was informed that the spare part is still not available and they cannot confirm when it will get replaced.


I have a one year son at home and my wife is now forced to wash all the clothes by HAND. We are really upset about the mental and physical agony that we are going through. I am really saddened by the kind o[censored]nprofessional support and service being provided Whirlpool. I requested the service center to provide me with the contact numbers of higher authorities but nobody obliged

Dear Sir,

I had purchased the H-65 fully automatic washing from kanpur, But after completion of 2 years of guarantee period my machine start the problem in spinning ( Drying the cloths), soon i lodged the complain to the said numbers.the company engineer came and diagnosed the problem (PCB not worked properly), but after the passing of nearly 1.5 months the availability of PCB is still in pending. we have made the effort again then the engineer came again along with their Sr engineer and repair the same now the machine functioning all the activities but some of the buttons still not functioning now i am unable to understand what the actual prublem machine had is the PCB is creating problem or something else. pleasse that the matter in high periority.

vipin pandey

sir,
I am V. Ganesan from Chennai my refrigerator is under repair i made a complaint on 2/9/08 my complaint no is CN[protected] Ther r keep on saying that same day will be attended but no one has turned up. It is very difficult to keep the milks for my child. And this kind of service i never expected from whirlpool it is clearly made up my mind not to go for whirlpool products in future and to recomand other.If this kind of services is continued today you are loosing me. But one can multiple into thousand and lakhs also.

Still i do not know how many of days it will take, Because they visit first, then they have to find the problem. For visiting itself they are not keeping the commitment.Really for me it is going to be wonderful gift by the Whirlpool Service Team for the New Year.
Thanking you.
V.ganesan

I never knew that i am in the distinguished company of scores of victims of whilrpool india's dismal lack of service until i watched this website. i have called up whirlpool call centre any number of times since i lodged my complaint on december 25, 08. everytime the reply is a polite 'i am sorry. i must apologise for the inconvenience 'our engineer will visit you within 24 hours on a priority basis'. we are both senior citizens and cannot wash clothes manually. the house is fully o[censored]sed clothes. the call centre's responses are robotic without any emotion or concern for the complainant. adding salt to injury is the enquiry 'is there anything else we can do sir', as if they had attended the complaint on hand.
my complaint related to non-working of my whirlpool automatic washing machines, for which i also have paid two-year maintenance charges, known as PMP.
complaint number: HD [protected] dated december 25, 2008

Whirlpool - Microwave Oven — poor service

My whirlpool - microwave oven is under warranty and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine, The machine under breakdown with in six month from date of purchase no response to replace the spare parts last two months.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

Whirlpool - Wmwf36 - Whirlpool White Magic T50w — Whirlpool company fail to support product sold by them in Mumbai,India

We purchased Whirlpool automatic washing machine from Vijay Sales on 04/08/2003, bill number BB3080127, product detail is WMWF36-Whirlpool white magic T50W.

We are facing problem (bearing plat broken) with the machine and we have contacted Whirlpool’s all India supervisor Mr Iyer on his cellphone # [protected] and as per him my washing machine cannot be repaired as one of its spare part is not available with your company.

For your information, we had first called up your service centre “Seven Star Services” provided by Vijay Sales on 12/10/2008 and their representative who visited my place charged me Rs 395/- thru receipt number 8476 and told us that “bearing plat” is broken and the same need to be replaced against the cost and further to this he informed me that the service charge of Rs 395/- will also be adjusted in the final repair bill. We asked him to go ahead with the repair work since we wanted our washing machine to be repaired back. But, since then he did not respond back,

After several follow ups, the service center person informed us that particular part is not available and that he has requested the company for this spare
Tired, we finally approached Mr Iyer on[protected], we followed with him for several weeks, initially he said he is getting this particular sparepart from your Panduchari Warehouse, then he said he will be arranging a standby washing machine, and finally today he is of the opinion that the said spare part is not available and they can’t do any thing and also that the company has stopped manufacturing this particular product..

I really fail to understand how a branded company like yours can stop mfg. a product and say that the spare part is not available. We bought this whirlpool product as we had great faith in company and their support process, and it is also know that whirlpool brand is known to satisfy their customer and support them.

We had paid big amount for purchasing T50W washing machine, in just few years company in India is saying that they do not have spare part and cannot do anything, How can a company say that and where a customer is expected to get product support, we have lost almost four months and valued money as well.

I wish and hope if you can help us and resolve the issue,


Vinod Dubey
Cell :91-[protected]

Hi,
Whirlpool service level is pathatic. They don't attend any calls at all. I ahave signed AMC for my refrigerator but after 10 calls also they don't attend my complaint.

I am planning to take them to court

Regards

I had complained whirlpool through several mails regarding the quality of water inlet pipe for washing machine purchased thrice from authorised dealers of whirlpool. These pipes get worn out within one month o[censored]se. The original pipe which was given alongwith the machine got worn out after nearly 8 years.

Inspite of several complaints and requests to whirlpool to provide me the same quality of pipe which was given with the machine, whirlpool is silent on the matter. It seems whirlpool doesn't care to provide after sales service to customers.

I had gone through some of the mails and now I can also say that the after sales service of whirlpool is the worst amongst LG, Samsung, whirlpool, sony, videocon, philips ( I am using products of these companies)

Whirlpool Split Air Conditioner Elite Model — REPLACEMENT/REPEARING

I HAVE purchased elite split ac in may 2008, in month sept, on wards not working, after repeated oral compaints, they checked found PCB NOT WORKING. AND TOOK REMOTE ALSO stating that after 1weak it will be replaced
after that repetedly several times i contacted many times but no response they say it is not available in stock, and ilodged complaint NO
HD [protected], DT. 25 /11/2008 At10.43AM
AFTER THAT IHAVE SPOKEN WITH SEVERAL PEOPLE IN SER VICE SECTION LIKE, GAFOR. BASA, AND AT KOPALLY OFFICE /STORES SOUGANYA, NARESH, MURTHY, THEY SAY EVERY TIME MONDAY AND WED DAY 7.30 PM OUR TECHNICIAN WILL COME AND REPLACE IT .I HEVE TO CANCEL ALLMY WORKS AND WAIT IN THE HOUSE BUT THE DAY NEVER TURNED UP, FINALLY ONE DAY THEY SAID, THE PART IS NOT AVAILABLE, COPANY STOPPED IT. .THE COMPANY WILL REPLACE THE COMLETE INDOOR UNIT, &THE SAME THING HEPPEND AGAIN WAITNG IN THE HOUSE WAIT FOR THE TECH, . NOTHING HAPPEND . FOR LAST 15 DAYS THEY HAVE EVEN STOPPED LIFTING MY ALLPHONE NO S (IHVE 5PH. NO S, )IRREVELENT ANSWERS, KEPTON WAITING ON PH.

THUS IAM REPENTING NOW WHY I PURCHASED WHRILLPOOL AC. AND YOUR COMPANY SERVICE PEOPLE GIVEN HELL LOT OF STRESS AND TORCHERED ME MENTALLY

NOW IREQUEST YOU TO LOOK IN TO MATTER AND REPLACE MY INDOOR UNIT IMMEDIATLY

REGARDS
RAMAKRISHNA
[protected]

we had bought a new 280 Ltrs double door Whirlpool Refrigerator 2 years back, also all the electronics appliances are from Whirlpool, A/C, Washing Machine at my palce.Previously also we had fridge from the same company.Since a loyal customer of Whirlpool we expected better services from them.

Two weeks back we called customer service to send some one to have a routine checkup of the fridge along with A/C, as we had taken a contract for our appliances.Our fridge was working fine, He serviced and then onwards our fridge is not working properly and now it has stopped functioning.

Inspite of repeatedly calling customer care & Whirlpool office for more than 2 weeks they are not ready to resolve our issue.We require a replacement of our fridge, because of the service person inability to check the applicance properly & doing something to it, we the customer are facing problem.

Now the model is become obsolete & they are saying we will provide u a damaged one from our warehouse some where at Bhiwandi & not a new running product.My question is whose fault is it ? is it our's who trust the company and buy your product with our hard earned money.

Above all, what about the money which we pay to get the appliances under contract, for its smooth functioning, Now the company wants MORE RS 5, 000/- as the depreciation value since we used our fridge for 2 years to get it replaced.

Thankfully we didnt buy Microwave fo whirlpool and bought a LG one, its service is instant and a good one. Whirpool people if you are reading my email plz understand now onwards we are never going to buy any product of WHIRLPOOL & would recommend every Friends & family members to stay away from WHIRLPOOL. You are going to loose your loyal customer like us.

Whirlpool 6thsence Sensation washing machine — non functional for 1 yaer and no responce from the company

I had purchased a Whirlpool fully automatic machine from M/S K.K.Sales pvt. Ltd. Civil Lines, Allahabad, which continuously though erratically worked till October 2007. In month of October 07 the machine failed to perform with 'F1' appearing on the digital display panel.

As I had been transferred from Allahabad to Etawah, I contacted the local authorized work shop of Whirlpool, Super Cool Engg. Works, Old Bus Stand, Etawah for the repair. But after five os six visits their engineers/mechanics were unable to fix the machine. Even an engineer from Kanpur made a visit but could not resolve the problem and the machine still inutile with the same problem of 'F1' persisting.

The engineers/mechanics suggested faults in different parts of the machine like motor, drain-motor, etc. but even change of these parts could do no better to the machine.

We wrote the company and contacted the original vendee K.K.Sales, Allahabad and starting from there our chain of efforts via Lucknow Zonal Office to their toll free phone ended again to Super Cool Engg.Works Etawah who did not bother to pay a single visit despite taking an advance service charge.

It would not be out of place to mention that until this problem, Whirpool was our trusted brand and we bought almost all appliances like fridge, A.C, washing machine etc. of whirlpool brand for our home.

you are, therefore requested to kindly take the necessary action and also appraise us the course of action we can take.

Vikas Saxena
Etawah

i have a similar bad experience from helpdesk despite my making long distance calls to luxmi at helpdesk & posting comments at their contact no .& helpdesk no response from their corporate office. I promice never to purchase any whirlpool product in future.
alok
10.02.2009

Whirlpool Cabrio washer/dryer — Poor Service from supplier Bernies

I purchased a Whirlpool Cabrio washer/dryer from Bernie's in Waterford Ct. on 01/29/2009. I was interested in this washer/dryer because I saw it advertised in the Bernie's sale flyer. This same washer/dryer combo was also advertised at Best Buys, I choose Bernies because I purchased my old whirlpool washer/dryer from Bernies in Bloomfield Ct. Sales associate Daniel Deojay assisted me at the Waterford store. He was very knowlegable in regards to this washer/dryer, really sold the washer/dryer on the unique features. I left the store to think about it. I returned to the store on 01/29/2009 and purchased the washer/dryer. Sales associate Deojay was off on the day, I was helped by another sales associate. I did inquire if they worked on commission and was told yes, so I mentioned Deojay helped me initially and I wanted him to receive the credit. The items were out of stock and I had to wait one week for delivery, The washer/dryer was delivered Sunday February 08 2008 at around 5:40 pm. I used the washer and found water streaming from underneath, I investigated and found there was a gashed in the hose. Water leaked all over the floor damaging the tile. I immediately called the store spoke to a manager and explained what the problem was. She scheduled a service appointment for Wednesday February 11th with a four hour window from 8:am to 12 noon. The service tech Dave showed up 3:50 pm that is more like a 8hr window. With that said he came in stated so you have a machine thats leaking. I said the hose have a hole in it. He place his gadet on the floor knelt on the floor over this gadet which appeared to be some type of computer, he tapped a few keys and stated, I don;t have that hose on my truck. I will have to order it and you will receive it in 7 to 10 days. I was in disbeif, It was as if Dave had no clue why he was coming, even though I explained in my phone call to the store that it was the hose and it had a gash in it. I wondered what Dave was paid for this 5 minute service call. I explained to Dave he can do what he felt he needed to do, but I was not waiting for 10 days for a simple hose. I needed washer and dryer on 01/29/2009 when I purchased it. I was willing to wait the week because they were out of stock, I called the store after Dave departed around 5:00 pm and spoke to Matt he said "I will speak to the manager and give you a call back. I called the store three hours later because Matt did not call back. Matt answered the phone again I reminded him I called three hours ago and he said he would call me back and did not. He said well it's been really busy. When I told Mr Matt I would like to return the merchandise to the store and how do I go about doing that will someone pick it up or I can drop it off suddenly, they were not so busy to talk to me. Needless to say I have $2195 worth of merchandise that I cannot use because of a hose with a hole in it that Bernie's is not in a hurry to fix. In the meantime who pays for my time that I spend calling the store, who pays for the hours spent waiting for a delivery man to show up. Who pays for the 8 hours spent waiting for a tech to show up for 5 minutes to tell oh by the way I don't have the part. Only in America

Yes very recently we have also purchased a microwave oven from PANTALOON, Bhubaneswar on january 7, 2009. IFor last 10 days it is not working. So we contacted customer care either to replce the same or to repair the same. We telephoned to many many times to the service centre and also PANTALOON. But the person concerned doe not seem to be serious and has not yet given back the items. A brand new item of reputed comapny does not even work for 15 days.

bedamati das

India Today Book Club — Non-Delivery of Ordered Items

Ref.: ITBC No. ITBC08654429

I had ordered 16CD + Reebok Shoe and other FREE Gifts along with order against which the above ITBC No. was generated by India Today Book Club. This is to note that only the shoe I have received. I had lodged complaints over phone several times at[protected] and every time they are giving fake assurance that within 7-14 working days I will be able to receive the items. I have also sent e-mails complaining the non-receipt of the ordered items. The order was place long time back.

Till date I have not received the items nor received my money back.

I purchased a split A/C through DAS electricals on Ahmed Nagar Road In Pune.It has never worked satisfactorily with some or the other defect coming up time and again.Since last two months it is non functional.Complaint was lodged and was told that there is a manufacturing defect with external unit(Complaint Number 0979).I was asked to shell out money for its replacement even though it was in warranty period which I still did for urgency of repair but nothing has happened till date.I am being told since last three weeks that the VP has to confirm replacement however he seems to have no time for customers and we are suffering.It does amount to ballatant cheating and denial of facility inspite of all the warranties and promises.
What does one do now.Go to consumer court ? or legal action Please suggest as I have got fed up of pursuing the complaint with no result.
A very unproffesional approach in these times of slow down.
Please Help.

I have taken washing mechine from one of the authorized dealer from pune.they said that with 2 days will reach for demo and install the mechine.but still they are not responding.even dealer is also not updating reg this.

Whirlpool 220 Litre. Refrigerator — Main Door Collapsed

To,
The Vice president / Director
Whirlpool of India Limited.

I purchased Whirlpool 220 Liters double door refrigerator 8 years back from Atul Electronics Mulund (West) Mumbai 4000080.

My refrigerators main door bottom hinges are not working properly.

I have registered complaint on 6th Mar’09 to Whirlpool Customer Care (complaint no. 2761 ) the lady on the phone was Sonal Sathe, she gave me customer ID as 5555550 and said that the engineer would come to my place.

On 7th March’09 a person came, he went without proper checking of the refrigerator & said that he has a meeting to attend and promised to come again.

We have been following it up practically every day with the customer care
But there is no response from the customer care
And no engineer has turned up till today i.e. 28th Mar’09.

The problem became worst as Yesterday evening the entire heavy door along with its contents collapsed down.

Again today we called up Customer care but the lady (Sonal) is giving the same old reply that engineer would come to my place.

It has been painful & horrible experience for us & Whirlpool has demonstrated Worst, Shameless, approach towards its customer.


Ravindra Shinde

India Today Book Club — Non delivery of ordered items

The service of India Today Book Club is appalling. I booked an order on 03/03/2009 and was informed that I will get delivery of the goods within two weeks.

When 3 weeks had passed and there was no communication from ITBC, I called up the helpline number. The first agent just hung up on me!!

The second agent told me that the shipment was already handed over to Bluedart Courier and gave me a AWB number. When I checked the Bluedart website, the AWB number was not valid.

When I called up again after a week, the third agent told me that the shipment was not yet handed over to the courier. I asked for an email status of my order, which was never sent.

My experience is that ITBC is a bunch of liars and scamsters. BEWARE!!!

The service of India Today Book Club is appalling. I booked an order on 03/03/2009 and was informed that I will get delivery of the goods within two weeks.

When 3 weeks had passed and there was no communication from ITBC, I called up the helpline number. The first agent just hung up on me!!

The second agent told me that the shipment was already handed over to Bluedart Courier and gave me a AWB number. When I checked the Bluedart website, the AWB number was not valid.

When I called up again after a week, the third agent told me that the shipment was not yet handed over to the courier. I asked for an email status of my order, which was never sent.

It is a month now, and of course I haven't received my ordered items.

My experience is that ITBC is a bunch of liars and scamsters. BEWARE!!!

sir,
I have whirlpool refrigerator model no.WRNA 228G20
I have service contract up to25/06/2010, recipt no ;-3524 dt;26/06/2008 paid amount Rs;2804=00
complain no:-MB-[protected], Date;-6/04/2009

as my refrigeratoris giving low cooling problem, but whirlpool service center person not responding to solve problem as they have all ready collected service amount


H.M.LAD
Chincholi bunder rd
MUMBAI 400 064

Dear sir,
I have purchased a Whirlpool inverter / UPS from your dealer M/s SRI SYSTMES, Coimbatore, TamilNadu.Prop.Mr.Soundarrajan. His Mobile No.[protected].At that he informed that we are having vaccum cleaner offer with UPS. so, i purchased and introdued my friend Mr.saleem. He also purchased two UPS FROM him.. After 8 months also we didn't get our vaccum cleaner. When ever we contcted, he used tell once we receive it we will hand over to you. Comparatively other UPS, your cost is slightly higher. Because of Brand only we have purchased the same from your dealer. Now days he is lifting the mobile also.
Last week also i have raised the quary but till date no body shown interest to solve this issue.
P S T SETHURAMAN,
NO.7 ANNAI ILLAM, PONVIZHA NAGAR, GN MILLS, COIMBATORE 29
pl take necessary action and solve my issues.

Whirlpool Fridge Royal Steel — repair

Purchased fridge on 26.1.2008, Model No.10796, it got repair few days before, the main defect in cooling process, i made a complaint on 7.4.2009, and another complaint on 10.4.2009, the executive came from customer care center. but they didnt work properly, and gave improper reason, not only that and also executive says to me that your complaint creating a giddiness.very poor and worst cusomer service. kindly repair the fridge and give good advice to your executives.

Address. No.6/7, mani street, mahalakshmi flats,
srinivasa nagar, d4 block, perunglathur, chennai 600 063
phone[protected]

I had purchased a washing Machine Sensation /neo + from DASS ELECTRIC TRADING CO(P) LID, vide invoice Number 9998PSC dated 26-10-08.The person who came for installation fund the particular piece was not proper and I complaint with reference to complaint B040148 and B240424 they have replaced the same.But the second one also have some problem .Again i have registered complaint with the number B010524. usually whenever I complain either a ask through phone what is your problem or a sent a non qualified person just for name sake to satisfy the customer. Though I have informer to the Dass Agencies where I had purchased they also say we will inform to the concerned person and give a new registration number. Though I purchased the machine to wash all our clothes as my wife is not keeping good health. But now this make me and my wife very sick.Please solve this.

To
Whirlpool India
sub-complain about gas realated problem in fridge.
with regard I "pankaj singh mehta" want to say that i m your one of the customer have bought fridge from your company since 6th of aprail 2009.Now I found some problem in fridge and not getting the bill no.119 of STAR ONE HOME APPLIANCES, south Ex., part-1, delhi(Head office:sector-15, faridabad) and telephone number [protected] and [protected] provided by you for many days.
kindly sent one of your employee.i will be thankful to you.
pankaj singh mehta
c-476 brij vihar ghaziabad u.p-201011
[protected], [protected]

Dear Mr.Navneet Singal Your complaint has been resolved on 16/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Ashok Mittal Your complaint has been resolved on 16/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

India Today Book Club — NON DELIVERY OF ORDERED ITEM

Pl ref No [protected]

I had placed the order somtime in Jan 2009. I had Rs 3100/-. After chasing and making number of calls, I was told that kit has been despatched on 03 Mar 2009. The story is being repeated by every one on customer care who by the way don't know anything of customer care . I have made 13 calls to customer care in last almost 2 months. No one has ever bothered to reply or take any action despite numerous promises made by people like Justine Fernandes, Jiten Thakur, Azim Khan and so many others. I have spent lot of money and even more precious time in conversing with so many people without any result. After almost 3 months I am still being told to wait for some more time. I have made certain queries, no one has bothered to answer these

1. If item has not reached me whose responsibility is to check?
2. Have you checked even once with your despatch department even once as to whether package has reached or not?
3. If you have to wait, you wait for how long before either package is delievered or comes back to you?
4. How is that an item on cash on deleivry reaches absolutely in time and safely but an item for which payment has been made has not been recieved as yet even after 3 months?
5. How is that I get atleast 5-6 calls in a day to tell me about new offers but despite my correspondence for last 6-7 weeks none of you neither you or customer care has bothered to check up anything beyond saying the same stupid crap?
7. What is the number of phonecalls made and emails sent by me?
8. If none of you stupid guys are unable to tell me anything beyond you recorded replies, who is the one I can approach?

My interaction with the company has been extremely disgusting. Attitude of company is that they care two hoots about the customer. It is amazing to know that after making 12 calls no one has bothered to take any action. I have been sending mails but reponse once in while only repeats the same story that we have already despatched the item wait for some time, without specifying anything. My pointed questions are not being answered. What can we do? Can this company not be sorted out.


Col Ajay Kumar

Col Ajay Kumar

Dear Mr. S.Varier Your complaint has been resolved on 23/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Whirlpool Washing Machines / H70 — Cheating with COSTOMER

Respected sir,
KINDLY check the complaint detail as given below.Im am very Frustated about ur service
Date OF Complaint[protected][protected]Complaint No.
09/04/[protected][protected]ch[protected]
15/04/[protected][protected]ch[protected]
09/09/[protected][protected]ch[protected]
26/09/[protected][protected]ch[protected]
11/12/[protected][protected]ch[protected]
15/04/[protected][protected]ch[protected]

Regards

Naresh Gupta
Cust. id-ch/c1207/71707
Mobile no.-[protected]

Hello Sir,
I have purchased 2 Whirlpool Mastermind AC's from Anugraha Home Appliances, Triveni road, Yeshwantpur.
and now one of my ac is showing some problem and its under warranty period.Can u please send some servicing guy because it needs one.I have been trying to call up, but there is just no response.

Kindly arrange for the servicing of the above.

Thanking You,
Mr V Govindraj
[protected]

address
no 49, 1st floor, 3rd cross
HMT layout, mathikere, Bangalore-560054

Dear Mr. A.Shaikh Your complaint has been resolved on 24/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

I have bought a refrigerator in december 2007 from Digital Shoppy Guntur. in september 2008 the refrigerator was stopped working.So i complained at the showroom and they have given the auth.dealers phone number.when i called certain dealer so many times they have visited my house and told that the compressor has failed, and we will replace it in a weak.But after my thorough following and number of calls they have completed the work in DEcember 2008 by charging me 1300/- as charges. Now the problem repated in this month april 2009 .then i have repeated the same process and they are saying in a weak we will replace the compressor. what do ?

I TOO HAVE COMPLAINT THAT MY WHIRL POOL WASHING MACHINE IS UNDER REPAIR ( WHICH IS UNDER WARRENTY). I MADE COMPLAINT, WRITTEN TO THEIR COMPANY MANY TIME. BUT THERE IS NO RESPONSE. NOW I HAVE DECIDED TO CHALLANGE THEM IN THE CONSUMER COURT.

I TOO HAVE COMPLAINT THAT MY WHIRL POOL WASHING MACHINE IS UNDER REPAIR ( WHICH IS UNDER WARRENTY). I MADE COMPLAINT, WRITTEN TO THEIR COMPANY MANY TIME. BUT THERE IS NO RESPONSE. NOW I HAVE DECIDED TO CHALLANGE THEM IN THE CONSUMER COURT.

v.thirugnanam
[protected]

yeas u r right .
Whirlpool India is a liar company .

i have washing machine and latest model of refrigerator.quality of the products are very poor and parts are not available. i suggest everyone do not buy the products of this company . i am planning to go for legal action against this company,
From-Rakesh Bajaj
Chandigarh
India
Mobile No.[protected]

Whirlpool Refrigerator — cooling problem and defrost button is not working

I purchased a new refregerator in the month of march, now we are facing cooling problem and the defrost button is not working so please kindly provide your service .I am unable to give complaint over customercare serivce, so plz look ahead for the further endeavours, my contact details-91-[protected].

I Had purchased a wahing machine from a year bac new sensation, from the day one we had problems with it, my owners have complaint that it sounds link a aeroplane take of when in drier mode. We had to call the service center for several times but absolutly no response.

If some one wants their BP to shoot up please go ahead an buy Whirpool products.

Whirlpool Fridge 165 Ltr — non attendent of service call

Dear sir,
the above mentioned is not working since 14/4/09 and the complaint has been registered by the call center and also by te service center but till date the problem have not been solved nor there is any feedback whenever I call them they put me on hold or say we will send tomorrow but tomorrow never comes there is a person called Akram and his mobile no is [protected] earlier he use to take call but now he do'nt answer the call or switch off the phone I have a small kid you can understand the problem without the fridge in this climate.I have several complaint to call center but there is no progress.now the last hope is on you that my problem will be solved through your help.

Thanking you
Shafiq Khan
[protected]

no progress or feedback

I am Madhrigeratoava rao customer at Hyderabad. I have purchased Whirlpool refrigerator model Icemagic FF350 on[protected] at J.D.Electronics, Hyderabad. at a cost of Rs.22, 500. From october 07 onwards it started giving troubleby blinking of the lights on the fron door and a continuous beep sound was coming from the fridge. We opened the door and shut after which it stopped blinking. But the blinking was continuous and subsequently i approached the service centre. After several requests a complaint was registered with HD [protected]. a TECHNICIAN WAS SENT TO ME WHO ADVISED ME TO TAKE A STABILIZER AND ALSO A ANNUAL MAINTENANCE CONTRACTWHICH COSTED ME Rs.1175 and Rs, 3990 respectively.. But there was no improvement in controlling the beep sound and blinking of the lights. No personnel visited my house for my continuous complaints. My Annual Maintenance contract expires by[protected]. Since 2007 and till now i have been complaining and there was no or poor response for my complaint. I propose to approach a consumer redressal forum at the in this regard. I hope with this mail consumer cenre of Whirlpool at Hyderabad will wake up and redress my complaint

Air Conditioner — Unjustified Service Charge for repairing of Air Conditioner

I booked the services of Sree Aircon Services ( Repairs and Maintenance service provider for Carrier Air Conditioners)) 2/2C Ballygaung Place East, Kolkata 700039 phone no [protected] for repairing of my air conditioner. At the time of booking of services, I was told the following:
1) Service Engineer will visit the machine first to examine the condition of the machine.
2) For this visit I will have to pay Rs 350.00 which will be adjusted with the bill for services, if they provide the service for repairing job.
3) After inspection, they will rrovide me an estimate.
4) If I agree to pay as per estimate, they will undertake the repairing job for which I will have to pay as per estimate after deducting Rs 350.00 paid earlier on first visit.

Accordingly Service Engineer visited my residence on 29.04.2009 and we paid Rs 350.00 at the time of that visit.
I did not get any estimate from the service provider. instead when we contacted them over phone asking for the estimate and repair of the machine at an early date, I was told that the expenses / charges will be around Rs 3000.00. I gave consent for carrying out the repairing work.
Repairing work was carried out by the service provider on 05.05.2009. After the job was done, a bill for Rs 3419.00 was produced to my wife asking for the money . My wife asked for adjustment of Rs 350.00 paid ealier as agreed but did not get any justified reason for non-adjustment of the amount. Instead they insisted for early payment on the plea that their time is bwasted by raising the issue of adjusting the sum of Rs 350.00. My wife paid the full amount of the bill for Rs 3419.00 and asked for receipt for the same. But the service engineer did not provide any money receipt and stated that they do not have any practice to issue money receipt.
My specific complaints against the service provider is the following:
1) Money receipt has not been issued against receipt of payment.
2) Rs 350.00 was not adjusted from the final bill.
3) Service Tax amounting to Rs 319.00 @ 10.3% on Rs 3100.00has been recovered unjustifiably as the elements of bill include supply of material which does not attract Service Tax
The relief sought by me are as below:
1) Money receipt is to be issued;
2) Rs 350.00 not adjusted from the final bill is to be paid.
3) Excess Service Tax amount recovered is to be refunded

I have experince about the refrigirator I purchased. It is defective. I therefore believe that the above complaints are all genuine and the company should take appropriate action immediately instead of exhibiting these complaints and keeping quiet!
lpsastry
(father)
for P.Sudhesh

My complaint is genuine and needs immediate attention to replace the defective piece
Hope you will arrange for it.
Please reply to my e-mail address given
Thank you
sincerely yours
lpsastry

NO TO WHIRLPOOL APPLIANCES
HAS THE WORST CUSTOMER CARE SERVICE EVER SEEN.

i agree with the comments passed by other friends. despite having PMP agreement with them they have not visited my refigerator.

amrican no 0000000000000000000000000000000000000000000000000001 company in world and all indians employee also. mujhe kehne main koi dukh nahi hai ki company se jayada gande (bad people) koi nahi

Sir,
I have purchased a washing machine on[protected]. Since it was working well after the guarantee period, the company compelled me put the machine under Home Care Plan(Rs. 1820/- for two years). After a long hesitation I’m agreed. I think the company will care for the spare parts that are to be replaced during the HCP period[protected] to[protected]. But the company technician doesn’t change any spare parts with free of cost. They charged for every replacements and only the visiting charges (Rs. 280/-) was not billed. During the HCP period the formal visit of the company staff is 4 visit. In my memory they weren’t attend the machine that much visit. Even they were not cleaning properly and only in the aim of selling company made products such as cleaning powder and hose tube etc. there are many calls to me from the call centre to exchange old machine buy a new Whirlpool products. I have such a bitter experience with whirlpool.
Thanking you! Your’s sincerely,
M.Saravanan

Whirlpool Platinum Window Wawr18g30 | 1. 5 Ton Platinum Model — Very bad experiences with Whirlpool air conditioner

Dear
Sir/Mam
i am Sri Soumya Ranjan Sahoo, living in orissa Bhubaneswar i am using almost all your product from last 5 years.i have purchased a whirlpool patinum window WAWR18G30 | 1.5 Ton Platinum Model on[protected], from Rajpath moters Bhubaneswar, after installation of A.C it's found that the Front grill of A.C is not properly set, then i call back to authorized service people from Whirlpool service center, they came and attain the call and try to adjust the cabinet but instead of solving the problem they damaged the cabinet and front panel grill of my brand new AC .

So i need urgently to replace of both cabinet of the AC and Front Grill

I am writting this mail because your authorized service people, not properly attain my grievances.


So i am requesting to you kindly look after this matter from top leavel to solve my problem as fast as possible.Still one month is over but my problem not solve yet


Your's faithfully
Soumya Ranjan Sahoo
444 (P) Paika Nagar
Unit-8
Bhubaneswar
Orissa.
Phone:[protected]/[protected]

Whirlpool / Refrigerator 175 Masterpiece — RUST AND DENTS

We have unfurtunately bought this refrigerator from Navyug Industries Kapurthala. We have found the refrigerator to be rusted all over, the door, roof, side wall etc. Also has dents on the side walls.
Have been following up with the dealer for approximately a year but there is no action taken. We would want this rubbish to be removed from our premises.
We would appreciate a prompt action or will take the matter further.

To,
The Vice President - Consumer Services
Whirlpool Care Consumer Cell
Dear Sir,
I am regrate to inform you that Whirpool service is disapponting me so much. I had several complain but so far no one attend the complain. If it is continue in future then I have no any other choice except to file a case in consumer forum. If anything you can do then do please immediately because my washing machine is not working last two weeks.
Purchage Date of washing machine 14 june 2008
First information in Maharaja complex patna in July
second complain no. PT-[protected] IN JULY 2008
Third complain no. PT-[protected] DATED 3 MAY 2009
Telephonic reminder on 9th may 2009, twice
Telephonic reminder on 10 may 2009,
Telephonic reminder on 13 May 2009
No one visited so far to attend the complain.

Thanks
Dr. Vahab Ali
Coustmer ID. PT/C/0608/14826

Dear Sir,
I had given a micro-oven Magicook for servicing to the Whirlpool authorized agencies at Trivandrum namely HI-Tech Solutions on[protected] and till now there has been no favourable response from them till now. Iam getting very inconsistent replies which are contradictiory and is better discussed personally through phone. On the whole while we consider the Whirlpool aappliances are elegant and good looking; the service provided is extremely frustrating. I would like your top officials to look into this matter. The details :- serviceagency phone is[protected]. opposite Ganapathi koil, Vazhuthaikaud, trivandrum:-14

work order no H-2848. on M.Sundaresan. customer name.

Please donot buy any product of Whirlpool, it's third grade company, helllllllllll

Whirlpool India Ltd / Refrigerator — Quality of the product is very poor

To,
Manager
Whirlpool.

Dear Sir,
I purchased Whirlpool refrigerator( Model 8033, Serial No. INA[protected], Code: 041018) in march 2005. Compressor stopped working after one year, same was replaced by company with a charge of Rs-1250/-( though the compressor warranty period is Seven years). At present the refrigarator has stopped cooling as the timer, bimetalic swicth and the heater are not working. So i paid another Rs.1350/- for the replacement of the same. Within the three-four years, all the main components of the refrigator have been changed on chargable basis.
I would like to know whether your Quality of the refrigerator is good enough to satisfy a customer? Is your QA section are functional?
Please do the needful.

Shantanu Bhattacharjee
C-1/1, Anuasha Colony
PO: Bhabha Nagar
Rawatbhata via Kota
Rajasthan

Phone: [protected](R)
Mobile: [protected]

Complaint(Chennai) : We owned a Whirl Pool Washing machine and had problem in course of time. Precisely problem of the machine: Water uncontrollably filled continuously inside and spilled out side off the machine. So spoke to customer care and they did send a technician. He said it would be minor problem and we have paid him.

The problem would occur with in 15 days to 30 days again. Again he would come and convince us saying that you are no longer going to have any problem in future. Likewise we spent more than 50% of money (Rs 6000) for fixing. But no use, later we realized that technician cheated us.

We made up our mind to buy new washing machine and we did. The new machine is also having the same problem of water overflowing out of machine and that too within few months of purchase. We are no longer going to use Whirlpool products anymore. Whirl Pool is going to kill its business by losing customer trust.

I have taken whirl pool Refregirator on[protected] model no is 11255 and serial no INC[protected] at Produttar Andrapradesh, on[protected] Refregirator cool effect gone all stuf kept inside was spoiled.complaint given to the shop owner and local service person of company, after two days service machanic came and taken the Refregirator, still[protected] he has not returned the Refregirator, He is telling that copressor dameged, company is not having stok, when company sends i will give the Refregirator, Shop owner is not at all responding properly, he is telling give complaint to CONSUMER COURT, I am fed up with calling coustomer care, service Engineer, and shop owner. Still now i have not got the Refregirator or its replacement. Please do some thing other wise Whirl pool name trust will spoil.

we buy whirlpool washing meachine frount loading model we are leaving saligramam chennai now meachine not working please advice near the your service engineer contact num

I purchased Whirlpool Icemagic 280 litre double door fridge in July 2005. In September 2008 its compressor was said to have been burnt and was replaced free but with other charges summing up to about Rs 1000.00
After about 6 days of repeated calls it was done and sent back to me It never did satisfactory cooling and repeated calls were not answered.Ultimately a technician came on 24/04/2009, gave me a bill of 1344.00, took a cheque of the same amount and there is no news from them till now. Today is 28/04/09 time 17:45 hrs

WHIRLPOOL /REFRIGERATOR-310L — CONSTANT PROBLEMS IN BRAND NEW REFRIGERATORS

I bought a new whirlpool iceberg 310l elite refrigerator from arvindra electronics pvt. ltd chandigarh on 13/11/2007.within 20 days of purchasing the refrigerator i got problems of low cooling in fridge, regarding which i contacted whirlpool coustomer care and they sent a mechanic who repaired it. but the problem reoccurred on the very next day abd subsequent 3-4 visits nd repairs by mechanics from the company have failed to yield any results. now the mechanics have started experimenting with the fridge still yielding no results. so i want a replacement of my fridge as i m being harassed for no fault of mine and the defective product was passed onto me.i plan to move consumer court regarding this...
please guys out here, help me , guide me how to go about and seek redressal regarding this problem.

manu jindal
[protected]

Whirlpool Refrigerator — main door is damaged

Refrigerator main door screw is lost , we can't colose the door to fix the screw and repair the door for reuse.

Whirlpool Refrigerator — complaint not attended

We have purchased a refrigerator on[protected] from KAY KAY SALES ZIRAKPUR(PUNJAB) with a warranty period of one year MODEL NO-10154, CABINET NO-INA[protected] which is not working .So
We have made a complaint dated 15-04-08 to the above service centre. We had been given the complaint no-1995 which was wrong when confirmed later on.The above service center has sent serviceman on[protected] morning and asked to send the refrigerator to center and when we visit the center the person present there misbehaved and told that your complaint will not be attended without charges.So you are requested to take the appropriate action.

To the managing Director

Whirlpool



Dear Sir

I purchased a Whirlpool refrigrator 170 lit on 30.3.2001, from Chabra agency Kanpur.
On 10.3.2008 it stopped cooling so i reported to your authorised service center Roli Electronics, Govind Nagar, Kanpur paid Rs. 225/- as inspection fee. The fridge was taken to workshop on 23.03.2008 for repair and returned on 01.04.2008 after filling gas & patch repairs.They charged Rs. 1500/- and Rs. 200/- cartage. But the fridge was not working. So i again complaned and on my repeated calls to service center, the man came on. 25.04.2008 and told that compressure is defective. there fore it is not cooling.

I want to say that my complaint was made on 10.03.2008, the warrenty was upto 30.03.2008, the fridge was taken for repair on 23.03.2008. why the compressure was not changed. Action shows that they are making fool to the cutomer they took money but service is NIL,
You are requestd to look into it and take needful action in the intrest of cutomers satisfaction and your goodwill, otherwise i will be complled to take shellter of court for deciving & befooling me and early reply is awaited.

Dated :[protected]

yours faithfully
R. S. Gupta
retd. Div. Enginner Railway
119/403, B Darshan Purwa. Kanpur-12
M. [protected]
e-mail: [protected]@yahoo.com



[protected]@whirlpool.com

Refrigerator door's stand repair.
Replace bottel stand & chiller door

I would like to have knowledge about the accessories of Whirlpool Quick Ice refrigerator as to where do i exchange them as the accessories are not in good shape. (210 ltr)

We have registered a complaint more than 2 weeks back for the compressor fault in our whirlpool refrigerator.
Complaint no : 8543
Warrranty period is there up to the end of this year(2008)
So for we did not get any reply from customer care.

Daily we are calling them but we are not getting any response.
I don't know whether any customer care exists are not.

My caontact no : 91-[protected]

Pls do the needful

regards,
Baktavatsalam

Whirlpool Refrigerator — About Whirlpool refrigerator

This refrigerator is not starting creating a some problem while startup.

What exactly is the behaviour of fridge you are encountering?

our main door is damaged. we are calling them but they are not taking any action. my complaint no. is 25957 Dt. 26.5.08 I don't know whether any customer care exists or not. pl. make me a call on [protected].


atulya varma
G-250 preet vihar,
delhi 110092 (India)

complaint no. is 25957
Dt. 26.5.08

Whirlpool Refrigerator — AMC Service is sub-standard and dismal

I have lodged a complaint for problems with my refrigerator on Monday 17th June 2008. Their internal guideline says that the complaint should be checked up within 24 hours. Today on 19th June 2008 after 48 hrs have passed and after making more than 7 reminder calls, no technician has yet visited to look into the complaint. The call center professionals give mere lip service and dont care if a complaint is not addressed within the given time frame. Each time they give a standard response, the engineer will visit today. Even tho I called more than 3 times each day, only 1 reminder is sent to the service partner.

Whirlpool Refrigerator — recurrent breakage of top end cap

sub. :- recurrent breakage of top & bottom end cap in our whirlpool 260L ICEMAGIC ELITE Nickel Grey CFCfree refrigerator Chassis No.INB[protected]/25S18 purchased on 14 april 2003. Home Care Plan No. 1019617

dear sir,
We purchased the above refrigerator on 14 april 2003 during warranty we had to incur expenses for breakage of Top & Bottom end cap. This became a recurrent expense i.e. every 2 months.

Your service centre people of rajkot said they would replace the door without any cost. Inspite of repeated reminder the same was not done.

A couple of months back the matter was put up with Mr. Dinesh your officer.

He too made commintments for the same, and agree for the same, then said it is not in stock and finally said we will have to pay for it. He also said we are free to take legal action.

Instead of giving us a proper solution he behaved very rudely.

Kindly go through our service records and compensate the expenses along with the door replacement.

Looking for a quick and positive response from your end.

Sincerly,
Hetal Vijaykumar Poojara

200 ltr.Refrigerator(WHIRLPOOL) — DOOR REPAIR

GREAT EASTERN APPLIANCES PVT. LTD.
CASH MEMONO. KGC/03436/07-08 DATE 17.09.07



I complain to your company vide complain. no. KL[protected] date 19.06.08. After two days on engineer visit to my house and check the above refrigerator and told to me that the door (which was crashed) will be replaced by the copany shortly. But 20 days was over no any news from your company. Please check the matter .

Dear Sir,

I am extremely sorry to forward this complaint about the very very poor after sales service of your Lucknow agency.

I have purchased a few months ago your Whirlpool Automatic Washing Machine (front loading). The machine has developed some defect and I am repeatedly trying to contact your agency's service centre at Lucknow but always in vain as the contact telephone numbers are horribly busy and I have no other way to get in touch with them.

Could you please advise your service centre, Lucknow, to immediately contact me either by phone on the following telephone numbers or immediately come to attend and repairn the washing machine at my residence. Address given below:

Syed Iqbal Raza Rizvi
Tele:[protected] / 2617059
Address: Flat No.101, Alis Complex,
(Near Gulab Cinema),
195/34 Jagat Narain Road,
Golaganj, Lucknow-226018

Whirlpool Proffessional Dlx 310 ltr. Fridge — Defective New fridge

I am a badly hurt customer of the company. I bought a proffessional 310 fridge of the company from Great Eatern Appliances, Kolkata on 3rd of June'08. The fridge started giving problems from the very begining. It started leaking from inside and out side. On our complaint with their customer care the engineers repaired to their best at least twice, but couldnot set right the defect. The complaint was lodgd by me on 13th June'08. Every time i ring their customer care, a new assocate picks up the phone and wants me to explain what actually happened.I have lost my cool now and find that the company is a hopeless organisation which can't redress problems of its customers. Their customer care then assred me they r going to replace the machine, but nothing is moving in the desired direction.I am left with no option but to fret and fume and approach different forums for replacement of my fridge as i have paid for a new fridge and not a repaired old fridge. Kindly help me.
Yours faithfully
tmsahay

Yes, same model with me (around same time). And I am facing saem issues replaced end caps 4 times, already replaced freezer/ compressor. Body is cracking from floor? and customer care does not listen to complaints replaces parts in 7 days and that too of different colors??

Kelvinator Fridge 200L — Faulty Product

I have purchased Kelvinator Fridge 200L from a dealer in Varanasi. Since its delivery we came to know that the bulb inside is not working (lighting). We registered complaint with customer care centre. A person came and said that the bulb is fused and I am replacing this, whereas the actual problem is in the switch placed at the inside of the fridge where the upper portion of the door fits after closure. Next, when the polysheet started detaching from the door, I noticed the deep cut and scratch marks at just left side to the handle. I again complaint to the dealer and the customer service centre. They told me that the person will visit the house very soon, but no representative either from the dealer's side or from the service centre turned up even after 20 days of lodging the complaints. It shows there nonserious and unprofessional attitude. I am thinking of approaching consumer court through a consumer forum.

Mohammad Taiyab Khan
[protected]

i sold a kelvinator 200 lt. refrige on 20 may, it stop cooling 9 may comp no 5a[protected] . mechanic came & told compressor problem and never return . again co. no. 5a[protected] .compressor changed but no cooling .again co. no. 5a[protected]. mechanic told, , we have no compressor . after waiting 20 days again co. no. 5a[protected] . mechanic told we still have no compressor . after 10 days mechanic chaged comp. but there is no cooling . current status customer returned it at my shop. m/s Naagar tv palace 195 khichripur Delhi 110091.ph[protected]

Whirlpool Refrigerator — Defect occurs within 5 Years of Purchase and Worst Sales and Service

Whirlpool refrigerator failed within 5 Years. When contacted to Sales and Service . They are not responding. Without seeing refrigerator they are saying 60% of purchase cost will be expenditure on phone only and not sending their engineer. Can you do something

Whirlpool Refrigerator — compressor problem

We have registered a complaint more than 2 weeks back for the compressor fault in our whirlpool refrigerator.

So for we did not get any reply from customer care.

Daily we are calling them but we are not getting any response.
I don't know whether any customer care exists are not.

My caontact no :[protected]

Pls do the needful

regards
Subrahmanyam

Whirlpool Refrigerator- Mastermind — Regarding faulty product sell to customer

sir,
I have purchase one REFRIGERATOR -Mastermind type on 15/09/2007 . First model of REFRIGERATOR if i purchase it found faulty in first day ( Max. cooling is going on). after complaint this model is replace after 5 days. second model is work properly upto only 7 months and again problem is occuring in that model. whirpool company is manufacturing only faulty product as per my experience. take necessary action. I want replacement of product.

thanking u.

vikas chaudhari.

Whirlpool Refrigerator — Colling not observed

My Refrigarator is not working since last 4 days, In Baroda no service is thier since last 2.5 Years, and also no location for complaint is available.

My Conatact Nos: [protected] &
[protected].
Vijay Desai

whirlpool/refrigerator — not installation check

I have purchesded (whirlpool)refrigerator on 09/10/08 at Thambaram Vasanth & co. No one came to instalation checke. I complinte whirlpool service center through phone on 20/10/08. still no respons the above complinte. I realy disopointed your customer care.

My whirlpool refrigerator model mastermind elitte delux gathering huge ice causing problem. how can i contact service centre as given nos. not working.

Dear Sir,
I had complaint regarding cooling problem in my refrigerator before 15 days. But didn't get any response from your side.may pl. tell me what is the status of my complaint. my complaint no. is rp[protected].
please do needful .witing for reply from ur side.


with regards,
yogesh kr. mishra
o[protected], [protected]

Whirlpool — refrigirator compressor not working

REFRIGIRATOR MODEL NO. 8083
SL NO. INC[protected]
200 LTRS R21 ELITE SB 6TH SENSE
DATE OF PURCHASE 12/10/2004
PURCHASED FROM VGP MALESHWARAM BANGALORE

EARLIER COMPLAINT NO. BG[protected]

CUSTOMER ID BG/C/1108/52229

Whirlpool Professional Refrigerator — Making much noice and bad smelling

I have purchased Whirlpool Professional Refrigrator 450L DLX Model 11058 DLX from MS Vijay Elecronics 4, Jayanti Market Jaipur in August 08 vide invoice No 552. Since the very first day it started making much noice when in operation and created bad smell in side the deep freezer as well as in the storage portion both.
Anyway, I made initial complaint to the dealer from where the refrigerator was purchased. Some service centre persons visited after few days, they agreed to the problem but could not solve and went back saying that they will send their senior personengineers. Some sr persons visited and after looking to the problem they went saying they will send their subordinates for opening some parts of the newly purchased refrigerator to which I never wanted that my new refrigerator should be opened .
However after some days, as told, some junior persons visited and opened some part of it. while opening they damaged that part, however, he tried and told that he will visit again after a weeks time to check whether the problem still persists. I kept on waiting for about 15-20 days but no noe attended.
I than started complaining regulatrly to the manufacturer and the dealer but no noe has attended to my complaint till this date.
To day while lodging a reminder to my complaint both the agencies intimated that my complaint has been closed. But no one could tell as to why and how my complaint has been closed without attending and without mycustomers satisfaction.I dont know if this is the quality control and after sales service of such a renound company.
I am quite dissatisfied with this product and under lot of stress as I have incured a huge amount but could not get satisfaction rather I am much tensed.
I want that the amount paid be refunded to me along with the compensation as I have suffered lot of stress, as well as inconvenience caused to me and my family.

Whirlpool — Refrigerator

I have purchased the double door fridge of Whirlpool make.Now after 1.5 year we are facing problem of water leakage from the deodarant area.Water drips into the cabinet & floods whole area.Already once i had paid the service charges.After a month i have noticed the same problem of water leakage into the fridge.Based on the previous unrectified complaint i had approached customer complaint service of Whirlpool they have denied to attend becuase the service period is only one month which is not mentioned or communicated to me.They have diverted to call service agent who also denied until i will agree to pay once again for the second time.Finally when i disagreed over the repayment due to same complaint.They have diverted me to call customer service employee of Whirlpool.Again i narrated whole thing.Still there is no response.Also there is no assurance from any representative.Also i have been told that earlier repair was done by semi skilled technician.If i pay once again the service chrages they will send the senior technician.This is really a good buisnesss for these people.They want to attend same problem without solving at a time & want to make money of it.
I want use this forum to bring this to notice & take the issues seriously.

Whirlpool Refrigerator — Refrigerator

I brought the 350 litter whirlpool refrigerator four years before with an AMC for 7 years. My customer id 4810390. Every six months it had complaints and repaired. But last time on 31.01.09 it totally gone out of order the engineer took it to the workshop repaired and brought it back on 08.02.09. Today (09.02.09 ) again it gone out of order.
This seems to be a defective pieces and you are requested to replace it. Please attend this on urgent basis

Whirlpool Fridge — service

i took a new refrigerator from your Whirlpool
Fridge model F26classic10010 of whirlpool purchase dtd[protected] .I am facing problem of cooling since jan 2008.several time (4-5 ) gas refiling done but it never run more than 15days.During last complaint they carry my fridge to service center and after returning it has same problem.Again in aug2008 i made again complaint, during visit of service engineer this they ask some document required to change the part i submited all bill and AMC paperprovided by service center.
hoping good solution for my problem but they no response
pankaj

Whirlpool Refrigerator — Compressor Faulty under warranty period

I have purchased whirlpool refrigerator on dated 10/04/2003 with seven years compressor warranty. The compressor of the refrigerator is giving problems now. I logged a complaint (HR[protected])with whirlpool but no action has been taken till date as they people are not ready to replace the compressor.

Whirlpool Refrigerator — complaints for whirlpool refrigrator

RESPECTED SIR OR MADAM,
I am your product daily user.nowday i m facing some problem related your whirlpool refigrator.here my water not cooling proper in fridge.and also ice tray problem.and my refrigrator already in warranty.
pls i m requested to u pls attend my complaints quickly.

contact no. -[protected]
address - b.s.yadav chwal.behind sk tailors,
opp.swastik garden, subhash nager,
pokhran rd no.2, thane (w).

whirlpool/refrigerator — pathetic service

Such a pathetic company whirpool is, The problem in my fridge is freezer is not working.compressor & gas both are not working.when tried to lodge the complaint with given number in whirpool service center booklet, the guy just responded we dont give service for whirlpool but to all refrdigrators with full charges.what a company is this. shut shop and let others who die for customer satisfaction with their good service let they earn some bread n butter.shame shame whirlpool.i will file in consumer court & spread awarness to people to stop buying whirlpool products.