| Address: Krishnagiri, Tamil Nadu |
Sir,
I bought sony ericsson hand set - K850i - 3 years back. It is the one mobile even my enemy should not have. Apart from that due to the repeated problems and with the money spent post the warranty period, I could have bought 2 new mobiles.
Problem what I had and gone for replacement of parts with in this short period, even though, I am soft handler.,
1. 2 times mike was not working - ( One ended talking).
2. Camera button was not working - Gone for replacement with salem service - for which I had travelled 180km from Hosur.
3.Key pad was not working - Serviced at Hosur ( Acer service point - Above GRT Jewellers) - They are saying, they are the authorised service station. But at any point of time no one get the spares for which every one have to wait for 20 days. Fortunately, I could get with in 20days time.
4.Very recently, I am getting the problem of, whenever I press the scroll button, the display Goes off. I have to wait for some time and pray God, please come back. When I approached for this problem, as usual this sony ericsson service people at Hosur, said no spares and asked me better go to Bangalore to corporate, to get it serviced. As such I had spent so for more than Rs 6000 for this hand set servicing itself.( Hand set price was Rs 19000), I wanted to throw this hand set for exchanging with any other branded mobile( Other than Sony Ericsson), when I approached Purvika mobile for exchanging , they are asking for Rs1500 ( Where in its worth of Rs 25000 - My calculation of value addition)
My complaint should reach to concerned responsible person of Sony service and when there is no proper service at Hosur, there is no point of having a service centre.
My best advice to Sony India company, is what ever may be the best company, unless otherwise if there is no proper service, they will ruin within no time.
Hence dear friends, don't buy any of the sony ericsson mobile.
Na.K.Nakkiran. - [protected] - Hosur - Tamil Nadu
Aug 13, 2020
Complaint marked as Resolved 
K530i — Mobile does not starts up
My mobile phone hanged and did not startup. As per investigation by Service center personnel, its mother borad has problem and repair will take 15 days.Since this is no fault of the customer, I dont think its fair for me to suffer for a manufacturing defect and its a big impact on day to day work & life to manage without a phone. Kindly make alternate arrangements asap. The complaint ID is 211862.