SOTC - Bad Service. Disappear Aftrr Taking Token Money — dubai trip booked 2 weeks ago. no arrangements make till date

Address:

B 52 Aaram CHS, vakola, santacruz east, Mumbai City, Maharashtra, 400055

I have booked a tour with sotc for dubai by paying 40k as token amount. As soon as i booked i realised that the flight selected is incorrect and asked them to change it. They said they will charge me extra as per their policy. I have asked them to give me flight options so that we can decide but it has been more than 2 weeks they are not coming up with options. Every time they call they give 1 option and if we are not alright with it they ask for another 24 hours. This trip is booked for new year. We booked in advance so we could avail of early discounts but they are now just whiling time so we pay extra. This is harassment. I am currently receiving emails and call from shaize shaikh and kedar and below employees: dhasade, siddesh • siddesh. [protected]@sotc.in
Golchha, danesh • danesh. [protected]@sotc.in
Kerkar, pranav • pranav. [protected]@sotc.in
Soans, arnold • arnold. [protected]@sotc.in.

I am very troubled and when i said i am alright if they can help just refund me they said they will not refund the full 40k. The cancellation charge is 20k. Is is justified to charge 20k when they have not booked my flights, hotels or anything. It's 20k for bad customer service? I have travelled all over the world and this is so far my worst experience.