SOTC — Dissatisfied over travel package

Address:	Kolkata, West Bengal, 700144
Website:	www.sotc.com

31 may 2017
Dear concerned
Re: unsatisfactory holiday at leh ladhak from 21may 2017 to 28 may 2017
I have just returned from an unsatisfactory holiday at leh ladhak from 21may 2017 to 28 may 2017with my wife and children, which was most disappointing. I was utterly amazed at this casual behavior of sotc. It is highly questionabl that the company that strives hard to keep its clients happy and satisfied has such an immature and inefficient way of dealing with us.
Please find below a list of our complaints:
1) this is the first mail from sotc (Pls note the highlighted area)
Dear sir
With reference to our discussion in holiday bazaar
Please find the itinerary as attached and below offer is valid till 28th jan 2017
Kindly give your acceptance from the same

Name of the pax - abhijeet banerjee x 5 (Adults & 1 child)
Product - marvels of ladakh
Travel date - 21 may
Leh – hotel upgrade - hotel glacier view - pax ready to pay inr 900 per person per day
Amount : 40200 + 3600 = 43800.00 + 9% = rs. 47742.00
Amount due: 40750 x 5 = 203750.00
Deposit: 100000.00 in saturday
This was the reply from our side

Dear suranjana,

First and foremost it is utterly disappointing that the booking details as promised by you was to reach me on 23rd jan 2017 but it was sent after my reminder on 25th jan 2016 to mr. S. K. Shaw. Secondly the offer and deal presented to us is not as discussed and finalised over the table. The mismatch is as follows:

Amount : 40200 + 3600 = 43800.00 + 9% (As quoted by you) but this was agreed at 43000/- including hotel upgrade i. E. Hotel glacier view.

Thirdly 35, 800/- less discount 3000/- +9 % was the tariff for the child which is quoted as same as the adults.

Fourthly i was at least expecting an detailed itinerary

Hence pls make the necessary corrections and changes and forward the same immediately. I was looking forward for a valued and supportive relationship... Which under such conditions is at risk.

• unfortunalely we were not upgraded to glacier view and had to stay at hotel lotus.
• we tried to contact the representative from kolkata hub but they were unable to resolve the matter and assured a call back…but not only we did not get a call back but is deceitful that they did not pick our phone calls any more. Intensions i am sorry to say was clearly reflected.
• the accommodation provided at nubra valley was below standard and the rooms were improper for dwelling with stained bed sheets to improper attitude of the staff. (I[censored] require i have photographs to uphold my complain)
• not to forget the food at nubra valley lotus eco hotel was pathetic. Is this why we rely on brands like sotc???
• next the package included tent accommodation at pangong lake again which was deferred.
• the hotel provided was on its construction process which lacked all major requirements of a hotel to be provided by sotc the brand and big name!!!
• not to forget we had to strain ourselves with a requirement of personal vehicle instead of a tempo traveler.
• it is quite objectionable and awkward that we had to request several times for the itinerary which was provided to us on 19th may 2017 at around 8-9 p. M……. Does this show professionalism???
• the lady suranjana…her other team mates turned a deaf ear to our problems.
The question in the end remains quite simple from my side is this what we book holidays for??? That too with sotc???

Under the package travel, package holidays and package tours regulations you have a responsibility to provide all the elements of the package contracted for as they were described. We are legally entitled to receive compensation from you for loss of value, consequential losses and for the disappointment and loss of enjoyment we suffered. As you failed to provide us with the holiday we booked we are seeking compensation from you for the problems we encountered, and for the distress and disappointment we suffered as a result.

I look forward to receiving a response from you within 7 days of receipt of this letter.
Yours sincerely

Abhijit banerjee