Please note the following problems/discrepancies faced during Kerala Puja Package tour
a) Vehicle condition: - Audio and Video system found not operating. No space arrangement to keep water bottle. Condition found not satisfactory
b) Tour Guide: - Can’t communicate properly in Hindi language. Guide is not able to describe properly about site details. Guide is continuously talking loudly with driver making lot of irritation and disturbance.
c) Itinerary: - Needs changes to cover important areas. Tour is not covered as per Itinerary. Important sites are tripped such as Elephant ride, Kathakali program etc.
d) Tour Management: - Timings are not maintained. Tickets are not made timely available. We have to wait in queue for longer period for non availability of site tickets. We have to skip some of the events such as Elephant ride, Kathakali program. There is wide gap observed between SOTC Management with guide.
e) Hotel Stay: - Good
Kindly ensure that in future all tourist are not cheated but properly guided as we expect from you.
Kindly refund the money for the area not covered as per Itinerary.
Thanking You
Tours Fiathfully
Narsing Das Soni Was this information helpful? | 
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