SOTC — Grand Tour of Europe

Address: Mumbai City, Maharashtra

On Europe tour with SOTC except the tour guide I had a bad experience with SOTC

1. Inspite o[censored]SP of guaranteed hotels in Premium Grand Tour of Europe . The hotel was changed from Ramada Regina to Park Hotel Du Sauvage which was pathetic and moreover the venue was changed from Engelberg to Meringen.

2. The sales people make false commitments, which they never deliver.

a) Surcharge charged which was never quoted and mentioned at last moment.
b) Early Check-in promised but had to remain stranded for 6 hours at London.
c) No queing at Disneyland was promised which was baseless and utterly false.
d) coah arrived late by 2hrs-30minutes, and then in writing making an excuse of traffic which is utterly false.
e) charging amount at last moment, few hours before departure

The sales people and back office, customer support people are lairs, irresponsive.