SOTC — had booked a european splendor tour

The feedback from the company was worst to mention.
The tickets were received 3 days prior to the departure.
Forcefully rs1940 per person was charged on account of sur charge whereas this was not paid by any of the 48 travelers who traveled with us.
The booking of the package was done in feb but in march the company came out with better offers.
The hotel provided in florence was worst. Not even 2 star with iron road beds, washroom as small a cubical.
The company is not transparent in updates and once paid the booking amount you are stuck with no option to do what they ask as refunds and deduction policies are very strong and all to their favour.