Our Recent Euro Trip – Very Bitter Experience
Dear Sir,
It is indeed very painful to inform you that the recent Europe trip organized by SOTC and team was very un-professional and pathetic. I have listed a few instances below which indicate the amount of agony our group had to undergo during the course of the tour.
We believed the assurances and promises of the local franchise Mr .P. V.Rao regarding the package offered and based on this trust we had opted SOTC to organize the tour.
But to our dismay and disappointment nothing went as per the agreed itinerary.
We had stated very clearly that we would be requiring accommodation in the city limits but everywhere we were provided hotels which were nearer to Airports.
Park Raddison @ Heathrow which is very much an airport hotel
Novotel @ Paris which is more of a motel rather than a hotel and near the airport and moreover the lifts in this hotel were not functioning.
Schipol @ Amsterdam which is again near the airport.
Arcadia @ Hiedelberg which is very far of from the city and condition of the hotel was so pathetic that even the ACs’ were not there .
Swiss [protected]@Zurich Zug was so bad that there was no water even for us to consume. Moreover lack of medication, lack of proper transportation and lack of good restaurant added salt to our injuries.
The only consolation was at Lucern which was decent enough in all aspects.
Another instance which I would like to bring to your notice is that we were literally served food in the store room at Hotel Swissever, and we were asked to remove our own plates after consuming our dinner.
In spite of willing to pay extra from our side for the change of hotel we did not receive any response from your side.
Nearly 2 – 3 hours of time was wasted everyday in travel from the place of accommodation to the city due to which we were not able to enjoy the local cultural beauty and events.
In addition to the above, I would also like to bring to light an incident indicating the un-professional approach of your tour manager Rohan and the driver John who behaved in a very indecent way and were very much demanding in attitude and were trying to exploit the situation.
One of the members in the group had forgotten his mobiles at an Petrol station and this was found out after having barely travelled 3 kms. On requesting Rohan to turn back the bus to collect the mobiles, he did not relent and in turn said that it would cost 100 euros to go back and pick the mobiles. He finally agreed but at the cost of 20 euros being paid.
How would you justify this act of one of your associates.
Keeping the above bitter experiences in view how do you expect us to recommend your organization to other groups and within our circle. I have no other choice but to share my bitter experiences with all the major garment associations across India as well as the chamber of commerce at Vijayawada who will have to think twice before opting for the services of SOTC
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We thank you for your feedback and comments. We wish to confirm that your query has been clarified vide our email dt 12th July 2017. Feel free to get in touch with our Customer Care team.
Thanking you,
SOTC Customer Care