SOTC India — tour plan changed

Me and family planned a trip to jaipur with sotc india. We made payments as per the itinerary sent on email. But to our horror, when we reached jaipur, found that the whole plan was changed. There was no email or any form of communication to us regarding this change. When we called sotc, their resolution is "sorry we can't do anything about it now".
As we had further travel plans after the trip, all got impacted due to it.
Such cheaters!!