SOTC Kuoni - Chennai Anna Nagar Branch — Non refunding of Booking Amount

Address:

Chennai, Tamil Nadu

Hi My name is Balaji K. I had paid a booking amount of Rs. 2, 06, 000 to SOTC that as booking for 4 passengers for Europe Trip. While, booking we were told that Rs. 1, 500 is charged additionally to cover the advance amount, in case we cancel the booking. At the time of booking, it was nearly closing time of the office and they took signatures telling as general terms and conditions. We were not provided a copy of the terms and conditions. However, I could not travel as I was transferred by my company abroad and due to the busy schedule of my daughters, I had to cancel the booking. I intimated the cancellation after 1 week of my making initial payment. I was told that they will not refund the amount as per the terms and conditions that I signed and it will be kept as advance and I can utilise whenever I require I can travel. As per my assignment, I cannot travel for next two to three years and I did not want to keep the money with them. The came up with an option of deducting 50% of the amount i.e. 1, 00, 000 as against paid amount of 2, 00, 000 and I agreed to it and they said the payment will be sent to my bank in 15 days. The reason given for deduction is that they have already made bookings and the airlines and hotels will not give refund. After 10 days, they were asking my Transfer order or appointment letter stating that the hotels in Europe is asking to refund the amount. I told them, that I cannot give any of the above letters and I can give only my visiting card with foreign address. I feel that they suspected that I am telling lie. The sad fact is that I have given my money and I have to prove that I am not lieing. These people are real cheaters. I told them, I have no option except going to court. I am really frustrated on the way I am cheated by these so called reputed companies in the name of foreign travel. I request if I can get at least 50% of the amount of refund.