SOTC-KUONI INDIA — DISSATISFACTION ON FAR EAST TOURS

Address:

Mumbai City, Maharashtra

Dear All Below is a detailed letter forwarded to customer care cell of sotc, unfortunately on telephonic conversation took place without any outcome. Dated 10/08/2013 Sir, I am from a small middle class family and want value for money.So I selected SOTC for my first international dream tour with my family .I felt as compared to other tour operater SOTC would be a better choice.I was of the opinion that SOTC is a ethical and professionally managed tour company, but after having experienced I was wrong and after going thru flow of events I feel you will agree to it. 1.Tour was booked on 17th feb 2013 at Holiday mela hosted at The Leela.The Tour name was Value Far East and date of departure was 29th may 2013and departure time was 7.50 am.The tour was booked thru your dadar branch by sales rep. Ms Harshala Jadhav, Currently she has left the job and there after Mr.Vivek was attending to us. The tour cost as negotiated was Rs.1 lac per person, Rs.98000/- for child with extra bed and Rs.75000/- for child without extra bed.The rate of dollar was considered as Rs.54/-.The cost mentioned above was inclusive of all taxes ie service tax and etc.We paid Rs 8000/- as a booking amount for 8 persons. 2.On 14/02/2013 we submitted all the documents asked for Visa alongwith RS.20000/- per person. On recurring follow up regarding status of the visa, we never received a authentic and satisfactory reply.There was even a breakdown of telephone line at dadar office, so we also tried to get information from your churchgate office but no one helped us. 3.As per regular telephonic conversation with Mr.Vivek regarding balance payment, He was not Even clear about our tour cost, he took about a day or two to collect information about our tour Cost and itenary.On 25/05/2013 ie Saturday from morning I was telling Vivek to collect my balance Payment and send my passport, visa and brief sheet but he was delaying the process, since the visas Were still not processed. 4.On 27/05/2013 he sent a person to my office to collect the cheque for INR, but till on that day the visas Were not processed. 5.On 28/05/2013 the day before departure.From morning 11.00 I was waiting for your person who was Suppose to get our passport and visa stamped alongwith our flight tickets and briefing sheet.I had To skip my office on that day.On recurring phone calls with Vivek regarding the person visiting my Residence, he only use to give my assurance he will reach within some time.At approximately at 5 pm Your person arrived at my residence with my passport and visas stamped alongwith briefing sheet But without flight tickets.While going thru the passport and visa, there was a wrong photo pasted on Malayasian visa of my wife’s passport.You just imagine the situation of a person who is supposed to Fly on 29/05/2013 7.50 am and does not have a valid visa.I returned back the passport to your Person alongwith the dollar payment .ON enquiring regarding the flight tickets, Vivek replied since Payment was balanced the tickets were not issued.I was insisting to collect the payment but no One turned up to collect the payment.At approximately 8.00 pm your person arrived at my residence With Malaysian visa rectified alongwith flight tickets. 6.We felt at last every thing is put in place.It was a biggest shock when i saw the tickets, the departure Time was 1.05 am instead of 7.50 am.You can imagine situation.I called Vivek on his cell to Understand if there was any mistake, but within 10 minutes he reverted saying the actual fact Remains the same ie 1.05 for which I need to reach the airport by 10.pm.My son was not at home And I was totally lost and could not understand how to manage the situation. 7.Without having dinner all 8 o[censored]s rushed to the airport to report at 10.pm 8.While booking we had specifically mentioned for jain food in flight but was not booked. 9.At various location we were allotted 2 single bed rooms instead of kingsize beds.On insisting we Were informed that there no other rooms available so you have to adjust.I could not understand the The fact that even after booking the tour 3 months back the basics were not provided. You are the better judge to deal With this type of dissaticfaction. Thanking you Sandeep Gala