SOTC — mismanagement by tour manager

We have booked europe tour of sotc through space travels lucknow. Mr. Sagar joshi who is currently our group's tour manager for europe (12th to 22nd june 2018) is managing the tour very unprofessionally. It's already 10:10 am & the bus has not yet come to take us to disneyland. Mr. Sagar is giving excuses of rules & regulations while he is totally incapable & inefficient who does not know how to conduct tours smoothly. Yesterday also, our tour should have staryed by 1 pm but he came at 4 pm. Sotc must take strict action against him and also tell us how they can compensate for such mismanagement.