SOTC — No support from support staff

Mahua Tiwari

from Noida, Uttar Pradesh

Oct 6, 2022

Address:

Flat no A704 Skytech matrott Sector 76 Noida, Skytech matrott Sector 76 Noida, Skytech matrott Sector 76 Noida

Sotc Noida had allocated my package to a kerala based vendor name " KERALA DEW DROPS MUNNAR!
From the day first to my last day kerala dew drops support staff name revathi and serish or saharsh didn't supported by any ways! During my last day of athirappally waterfall, chulakudy, kerala there were no connectivity coz this particular area have some network issue and knowing all this also kerala dew drops support staff didn't make any backup plan rather reading my what app msg n NOT REPLY BACK NEITHER GIVING ANY SUGGESTIONS!i was unable to contact driver coz there is no connectivity in parking area!
I keep texting kerala dew drops support staff saharsh or serish what shud i do where shud i walk in which direction i shud walk but this support staff didn't supported with anything.
After walking blindly for more than one km i found a police man who helped me, he took my vehicle number and i guess he put in gps surveillance this after 45 min police man n driver came and pick me up ! Than kerala dew drops support staff msg me AS THERE YOU AND DRIVER IS UNABLE TO CONNECT SO TAKE A TAXI N REACH TO HOTEL WHATEVER AMOUNT KERALA DEW DROPS WILL PAY ME BACK! This support act was acted after 2 hrs .
This act or support or suggestions shud have given when i shared the location with him.
So rather he was enjoying that a solo traveler from north is blank, stressed out !
Infact SOTC itself is also enjoying all this that why after making the payment they keep following to put review in Google and other social media!
NOW ASK TO REVIEW WITH WHAT TEXT HOW I HAD FOLLOWED FOR YOUR SUPPORT!

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SOTC customer support has been notified about the posted complaint.

Oct 06, 2022

Updated by Mahua Tiwari The entire staff were buzy enjoying dushera and i keep looking for help.
Noida and Mumbai were extremely throughly enjoying!
Being a woman she was more enjoying!
Four days back i explained everything n still she didn't took any call and left me with bunch of fraudsters in Kerala.

I was totally dependent on locals for help as KERALA DEW DROPS MUNNAR agents don't take calls no email no reply on what app.

Driver was telling me so bad stuff about hotels !

Making margins in boat ride !

And this all was known by kerala dew drops support staff.

Oct 06, 2022

Updated by Mahua Tiwari After walking blindly for more than one kerala dew drops thought for a back up plan .he cold have told this when i share the location! Get an taxi if you are unable to connect with driver. kerala dew drops support staff intentionally took a revenge by making me scared?