SOTC — non refund of token booking amount

*786sunflower1

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700019

Booked Kenya Tour for three persons from SOTC Salt Lake, Kolkata. by paying 90000 for three family members. Asked for cancellation more than 45 days before the journey due to medical reasons . But they are reluctant to refund the advance amount. Asked for Doctors Advice, . The relative Prescription was provided .Now they want diagnostic report and yet I am uncertain whether or not they will refund or whats the end of this harassment . Similar to other complainants they are threatening that apart from this we would have to pay more charges Not expected such an unprofessional approach from SOTC. Its no denying once they get the payment their attitude changes . Will the appropriate authority look into it ?

G S Ali

Was this information helpful?

No (0)

Yes (0)

Related SOTC reviews

View all 213 SOTC Reviews

Comments

*786sunflower1

from Kolkata, West Bengal

REPLY OF SOTC.
(PL EXERCISE CAUTION WHILE BOOKING, IN CASE OF CANCELLATION YOU WILL BE HARASSED)

Dear Mr. Ali,

We would like to take this opportunity to thank you for booking on our SOTC Group International Tours to Kenya - 2018. We are in receipt of your email dated 29th June 2018 to the branch and 12th July 2018 addressed to us expressing your desire to cancel your tour booking with us.

We wish to remind you that the amount paid to us is a Non Refundable Interest free booking amount which shall stand forfeited in the event of cancellation of the package tour for any reason.

The applicable cancellation charges under the booking terms and conditions amount to INR. 60, 000 per person. Considering that you had merely paid the non-refundable amount of INR. 90, 000/-totally our records show an outstanding amount due and payable by you...