SOTC — Partial refund of tour amount

Address:

Kolkata, West Bengal

I had booked with Kuoni SOTC, Salt Lake, Kolkata Branch for Bhutan trip from 2nd May to 7th May 2015. Total amount payable was Rs 71000, out of which I paid Rs 41000 from 45 days before the tour.The representative who dealt with mailed me to pay the remaining amount.As a response to the mail I called him up & he said that the tour was cancelled due to flight cancellation of Druk Airlines.He told me to delay the date to 8th May if I wish to go on with the tour, which I didn't agree.He then assured me of complete refund of the paid amount within 45 days.After that 1 month passed by & he told me that 45 days would be calculated from the date of processing of refund.They were delaying the refund process & then one day they started the process as told to me after more than 1 month.Within a month I got a cheque of Rs 22000 & the representative who dealt with me had left Kuoni for Thomas Cook.The other representative who processed the refund told me that this much amount was only refundable to me.I called the representative who left SOTC about the matter & he told me that he will do the needful.But only later I realized that I was fooled. The representative who processed the refund was always very rude.More than 50 days have passed now but still no way in sight for me. Please do the needful & oblige.