SOTC — Poor management

I booked a kashmir land only package from SOTC through one of your executive named Praveen. He said he is reserving my seats and i can make payment next morning and now he is saying that there is some technical issue and seats has been sold to others. It is not the way to deal. Absolutely pathetic service i have ever seen. Didn’t expected such response from SOTC. I already booked my flight as per your group tour dates which is non cancellable.