SOTC — Postponement / undue delay in Refund of excess amount paid.

I have booked for USA Holiday Tours by paying an advance of Rs.3, 66, 000/-. Further I have purchased 3 SOTC holiday gift cards of Rs.50, 000/- each carrying 15% interest. More over already an excess amount of 180 Euro paid for our Europe Tour is also lying in my a/c with them. My file Number is CGS2200573. I have joined the "Glimpses of West Coast(USA) " starting from 19/07/2022 to 25/07/2022 with my family. On my return from the USA tour SOTC, Coimbatore informed me that the cost of the tour was Rs, 3, 89, 500/- and that an excess amount of Rs, 1, 19, 047/- plus 180 Euro is lying in my a/c and this will be refunded. As I have not received the refund, on enquiry with SOTC, Coimbatore, they informed me that the matter is pending with their Mumbai office. Immediately I have sent a mail to Customercare, SOTC, Mumbai requesting for refund of excess amount paid. They confirmed that an excess amount of Rs.1, 34, 120/- is in my a/c after making all adjustments. Instead of refunding the excess amount they asked me to book a New Tour package with them before December 2022 to adjust the excess amount. I have rejected their proposal and requested them to refund the excess amount paid, as I need this money for my medical treatment. During Jan.2023 they asked me to send my Bank a/c details to process the refund, which I promptly did. Instead of sending the refund they sent the settlement details of M/s Vasudevan Srinivas & Swetha Vasudevan (paid during May 2022). I have pointed out this wrong information through mail and over phone and again requested them for refund of excess amount paid. As there was no positive response, I made a complaint against SOTC through Ministry of tourism on 20/02/2023. On 27/02/2023 they informed to the Ministry of Tourism by mail as " We have initiated his refund post deducting applicable charges and will update the Customer." But I have received a mail from SOTC acknowledging my mail dt.04/01/2023. Till date I have not received the refund of excess amount of Rs.1, 34, 120/-, which they confirmed. Kindly help me to get the refund amount of Rs.1, 34, 120/-.
Was this information helpful?
No (0)
Yes (0)
SOTC customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    SOTC Phone
    +91 77 1504 4444 [for Booked Customers]
    SOTC Address
    7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West, Mumbai, Maharashtra, India - 400013
    View all SOTC contact information