SOTC — refund

Address:

Bhavnagar, Gujarat, 364002

Myself Dr Sutariya planned to go Bhutan. So I called Sotc, shahin sheikh, for more details. She asked me to pay certain amount to book air ticket from Ahmedabad.it was I think 2 nd may.
She dicussed tour package charge for three star plus hotel too.
Next day payment was done but hotel were not booked
On Monday we tried many times to contact for further payment and hotel confirmation but SOTC office hadnnot replied. After two days that says hotels are not available so they reduced package and asked to book lower class hotel. I insisted for the hotel THEY saiD in advance.
SOTC office denied so i had no way to cancel my booking. So I sent mail for cancellation.
Today phone comes for refund but cancellation charge 8000.00. why should I pay it as sotc initiated it.
SOTC spoiled my tour. Infact THEY have to pay compensation. I asked for actual money.
IF HOTELS WERE NOT AVAILABLE THEN WHY THEY BOOKED AIR TICKET.
ITS THIER OFFICE BEARER FOLT.
SO DO NEEDFUL