SOTC — Refund for Dubai trip is not given

I booked a Dubai trip with this pathetic travel company SOTC.

Even after sharing passport, the pathetic team asked me to pay visa inclusive charges in spite of me having valid US visa stating that they would refund.

After the trip, the pathetic team is asking me to submit bank statement and cancelled cheque. Why on earth, is this team needing my bank statement? The customer representative Akhilesh Thakur is rude on calls asking if my understand what is the meaning of crossed cheque and acts smart, as if he is intelligent and I'm a fool.

Further, before the trip, they asked me to digitally sign a document which had money discrepancies and this cheap team said unless I sign it they will not share hotel vouchers.

Some thing is terribly wrong with these people. Income tax department should raid this pathetic company. They are folowing unusual methods and do not treat customers right. I sent numerous mails asking for supervisors to take action, but those people are silent. What a display of arrogance! The supervisors are Sonali Mahajan and Lalit Pant.
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    SOTC Phone
    +91 77 1504 4444 [for Booked Customers]
    SOTC Address
    7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West, Mumbai, Maharashtra, India - 400013
    View all SOTC contact information