SOTC — refund of our hard earned money

Address:

Kutch, Gujarat, 370001

Respected sir,

This is the first time we have booked our tour for 5 people to europe with sotc and in the very first deal we have felt that sotc is the worst travel agency ever. We have booked our tour by paying rs 4 lakhs on 25.03.2019 vide booking file number: gs19006605 and acknowledgement number: ack-005774 (Sharing the id of 2pax).

On 10th april 2019 we had sent an email regarding cancellation of booking of 2 passengers. We have submitted the medical reports of those 2 passengers but still the travel agents are harassing us rejecting the reports saying that they require printed reports. Is it necessary that the hospital/ clinic/doctor to whom we consult should issue a printed report only?? My father is a doctor and he never issues a printed/system generated report.

After getting annoyed by your agent we have arranged a printed report also. Now these people want an mri report. We are super surprised to hear this from a travels company. Does a doctor who is practicing from the last 20 years and is a md holding a valid degree is not competent to issue a medical certificate? This is really very disgusting to hear from such a reputed company. If a person is unfit to travel does an opinion of a md is not valid? Is it necessary to go for an mri just because we have paid you our hard earned money to your company?? I feel to go for an mri should be recommended by a doctor not by a travels company. I being a daughter of a doctor can very well arrange a mri report but would that be fair if your customer arrange a fake report and submit to your company?

We tried to make your agent understand but our efforts are in vain. These people does not answer to our emails nor do they answer our calls. Today these people have conveyed that if an mri report is not submitted they 'll not refund the whole of our money. It has been 17 days we are constantly in follow up with mr haresh and mr rufus but either they do not answer our calls or if they answer they utter such non sense things. We feel sotc needs to educate their agents or the company should not have inserted such refund clauses. At the time of booking these people have called us 100 times and have assured us with best services. Is this the service sotc is rendering to their customers? After paying they have stopped answering our calls. Not only this we have still not received any visa dates or any communication for the other 3 passengers. At the time of booking mr. Haresh assured that he shall share flight details with us within 2 days so that we can arrange our flight from bhuj to delhi on our own but till today he has not answered to our msgs nor have answered our calls. This kind of an attitude is very disturbing and annoying. It feels like the 3 o[censored]s have also been trapped by sotc.

We request you to kindly intervene into the matter and refund our hard earned money of 2 passengers or transfer it to the other 3 passenger account.

Regards,
Ca jhelum ganatra
Bhuj gujarat
+91 [protected]