SOTC — they vanished after taking money

They are you acting as fraud,
No body is replying,
If they are not able to arrange my tour then plz refund my money...
I have called their customer care and asked several times for my problem but no body is responding.
They have taken 84000 rs and from that day they are not responding to my mail or call,
It has been 5 day asking their customer care and mailing them to reply.
So if this company can not provide the tour for which they have taken the amount then plz refund the amount.