SOTC Tours And Travels Ltd — Non refund of your money

Address:

Mumbai City, Maharashtra

We had booked this tour Mysterious China with Yangtze River cruise in the end of the month of May 2016. One day prior to our departure i.e 21st july 2016 we receive a phone call from your office that the visa has been rejected due to clarification regarding accommodation at China which is the responsibility of SOTC .

Any travel agency/tour operator would have the courtesy to provide the traveler with the travel documents atleast one day prior to date of travel. But the previous day to the travel, our passports were still at the Chinese consulate at Mumbai, and the Bangalore office was enquiringly about the status of visa, and told us the previous night that our visas have been rejected .
SOTC is hopeless.
We had to repeatedly following up with their office from the time of booking regarding the visa constantly.
Despite all this the visa was at the Chinese consulate unstamped on the day of our departure.we had to cancel the trip because they rescheduled the dates which was inconvenient for us. They have not refunded even one rupee of the payment we made. It is one month since we canceled. Neither customer care nor the branch office people gave any supportdespite numerous calls and emails
They have no sense of responsibility towards the customer. I have lost a lot of money to SOTC.