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SOTC Tours And Travels — worst service given on tour of austria and switzerland

I am kalpesh prajapati as businessman.

Sotc give the worst service at both place dinner is worst not even any animal eat this type of food given.

And guide tour is pay more in jungfraujoch because i have twin daughter age is 12 running and they say she is adult so i paid 130 euro of each and other day i want mt. Titlis they have given the 2 ticket for adult and 2 ticket for child so this time my daughter is child when they include the package ticket my child is child and i buy ticket then my child is adult.

Hotel in switzerland no soap no toothpaste and hotel is very bad condition

even ms. Divya ( guide tour )is also not about how many euro or chf in ice flyer so i lot money send in austri and switzerland.
I have purchse some item from swarovski and claim at airport they say that at you enter switzerland then stamp at border then claim so i can't get refund due to less knowledge of the guide tour of ms. Divya.

I suggest not go to with sotc tour . This first and last experience never .

Please i give the advise not tour with sotc.
My tour date (24.05.2019 to 31.05.2019 )

kalpesh prajapti
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    SOTC Phone
    +91 77 1504 4444 [for Booked Customers]
    SOTC Address
    7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West, Mumbai, Maharashtra, India - 400013