SOTC Travel Limited., — sotc travel limited., sotc duping customer in name of visa cancellation and tour cancellation charges

Address:	560001
Website:	www.sotc.in

Very unprofessional behavior from sotc. Before going for the visa process, we are asked to do the complete payment for the european splender trip and when asked if it can be paid once the visa is approved, we were told that they will cancel our visa application and the executive was very rude on call. With no other option the complete payment was done.

All documents were presubmitted to the executive and not observation was reported to us.

The visa application process was completed and to our shocker our visa was rejected due to "the information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable"

On contacting the executive who was handling our application, he informs us that it is because of our mistake that the visa was refused and they had no role to play in this. Cancelling the trip was an option and the cancellation charges as per their policy will be applicable.

They offered us mauritius as an alternative location and there was one more sentence attached to it stating that

"as we discussed over the telecom please find the below cancelation details for your reference.

1. If you want to travel mauritius cancelation charges will be 40k + 5 % gst per person applicable.

2. If you are not traveling to mauritius cancelation charges will be as per the company policy.

Requesting you to kindly let us know your decision at the earliest."

Why should i loose my money because of their mistake?

We understand that both the documents "for justification of purpose and conditions of the intended stay" has been provided from your side since these documents were not asked from us.

The error is from their side and we are not ready to loose our money because of their miss in the documentation.

There were deviations from your side that was observed. The flight details that was sent to us for confirmation was completely different from the one that was documented in the documents which was submitted during the visa process.

Its high time these tugs are exposed to the travelling community and make sure no one goes through the trauma which i and my family went thought.

The way their executives handed our complete appointed is already giving us the impression that it was done with purpose. I am not ready to loose my hard earned money for the mistake that their executive did nor i am ready to be the scapegoat in their money making tactic of getting the visa cancelled and minting the money as cancellation charges.

The cancellation charges needs to be only the amount that was given for the visa application process