SOTC Travels — europe tour on 28th march 2019

I, probir kumar biswas, working in air india, in the capacity of deputy general manager, have been travelling all over the world. Previously i have accompanied group tours with thomas cook. But for a change with the advice of my friend i chose sotc for the european splendor winter tour which started on 29th march. During the tour the flights allocated to us and the hotels where good and comfortable. The guide was experienced and a good orator. Everything was going smoothly. But on the 7th day of the tour it was snowing heavily, yet we completed the titlis tour without a problem. Then on the same day we set out for the lucerne tour but due to heavy snowing the driver was reluctant to drive. But our tour guide, mr sanjay was interested to complete the itinerary. However after approx. 6km away from the hotel, he stopped the vehicle with the plea that it was broken down. Mr sanjay advised us to travel back to the hotel without bothering to arrange for another vehicle, while he stayed back with the driver. It was very slippery and was snowing heavily. The journey was very rough and tough particularly for the children, ladies and elderly people like me. Some elderly people took cabs, while i injured myself while walking on the slippery road. Finally with lot of pain and agony i also took a cab. Most of the passengers were south indians who could not speak or understand english even with lot of grivences could not complain.
They neither provided any transport back to the hotel nor any conveyance charges paid. They not only cheated us, and when complained to their customer care executive lady she bluntly refused to do anything. It appears she is in hands and gloves with the travel agent mr sanjay in cheating the tourists.