SOTC — uk tour customised

scbrh1

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226001
Website:	sotc.in

I have booked a tour for 3 persons through sotc lucknow. Until they have got payment from me staff was very humble and cooperative. My tour is from 17-25 aug 2018. There is some issues which i wanted to be solved but now nobody is responding even they are not giving any reply of my emails. Earlier they were saying that my staff will be there to help you but as if they are not helping here how can i expect help in uk tour. They have given me itinerary and sightseeing tickets in such a way that i have to go everywhere to collect on my own, even at some places they have not arranged transfers. Now these people even customer care and head office bombay people are not responding satisfactorily, just everybody want to escape.
I will never advise to take tours from sotc.

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Aug 10, 2018

Updated by scbrh1 I have asked sotc to cancel my London pass which I have to go to collect and get me London pass through mobile app.so that I can download on mobile.though cancellation is free up to 30 days even then they are not cancelling it and getting new London pass on mobile for me.they are not making any arrangement to hand over to me at London.if they would have told me earlier I would have purchased on my own through mobile.app.i think sotc people do not have much knowledge about these things, they are only dependent upon vendors at uk, even they do not consider our suggestions

Aug 11, 2018

Updated by scbrh1 inspite of many emails to branch manager and phone calls to him and customer care, issue remains as such, no satisfactory result.