SOTC — unnecessary deductions from booking amount

Address:

801503

We a family of four members, suresh chandra, sadhana, shashank and swarnima gupta booked a holiday package eur 320, european splendor beginning 31 may 2019 from bangalore. Booking id gs19004871 and gs 19004824. Our visa as a family were not processed by the company. Suresh and sadhana in mumbai. Shashank and swarnima visa processed in bangalore and not given. Now perforce they have to drop out of the tour with great pain to us. Now when we asked for their refund, initially, they told rs 43000/- per passenger without reasoning and raised it arbitrarily to 93000/- per passenger saying booking amount not refundable. Company website doesn't mention all these aspects. It says only airlines cancellation charges and company. Therefore, may we request you to look into the matter and do the needful.