SOTC — worst tour arranged by sotc

We had family trip to ladakh with sotc. No travel guide manager was provided to us. The driver was careless and kept talking over phone while driving. Also the driver did not know our itinerary at all, every time we had to guide him about the same. The food was very average and all day the same boring food was provided. The cost of camel safari was not provided by sotc although it was supposed to be sponsored by them, and no bonfire was arranged which is mentioned in the itinerary.