South Bengal State Transport Corporation [SBSTC] — AC-24 bus changing route and harassment to passengers

In recent past, I have experienced it and as I am writing this complain today 5th April around 6:15 pm. Both from Howrah or from Patuli, they force the passengers to change the nus at Ruby depot. If asked, the behavior is rude and say, this is yhe norm and it is my fault that I don't know. At the time of boarding they should announce that bus will be changed. I have seen aged persons, persons carrying kids, or carry bag running to grab the seat even though they were sitting while boarding. The conductor shouts to the passengers to sit at their own place and leave it to the passengers to settle it, sometime with tussle and bad mouthing.
Authority, please look into it. One day, when rowdy passengers will be provocated beyond control, there may be untoward incidents.

Frequent passenger of AC-24 bus.