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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 16

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S
Shaggyman
Jul 21, 2021
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This complaint is regarding violation of Covid 19 guidelines issued by West Bengal government in bus WB39A1350 Karunamoyee - Bankura - via - Durgapur 5:40 on 21/07/2021. The conductor is allowing passengers without ticket and mask. Though it is clearly mentioned that the bus service should operate with 50% capacity the conductor is taking passengers more than allowed numbers and directing them to sit in the seats which are kept for social distancing by the government. The bus is so overcrowded that people can be seen standing also. The conductor himself is not wearing mask properly. I am used to travel in SBSTC from a very long time and cannot expect this kind of violation. I am attaching few photos also. Kindly look into the matter and take necessary steps so that we can avoid falling sick.
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    A
    anjumad
    Jul 20, 2021
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    Address: kolkata

    I was travelling from route KOLKATA ESPLANADE-BURDWAN on 15th july, around 6.50 am I tried to book my ticket, But while payment gateway my amount was already debited from my account but I did not receive any confirmation details about my ticket. This query I have already put in email Id too, not received any update. Please address this query ASAP...
    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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      Soubhik Rakshit
      Jul 16, 2021
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      I am travelling from Kolkata Esplaned to Bankura date-16/07/2021 in bus no. WB 39B 3881, bus time-12:00pm. Here the bus driver and conductor are allowing passengers more than 50percent. According to government notice no passengers are allowed to seat in the middle seat of 3seaters but here for extra money benefits of the bus driver and conductor they are allowing people to be seated on the middle seats without tickets and by taking money privately.
      I would like the authority and government to take strict and promt action regarding this serious issues. Cause i believe not maintaining social distancing in this covid situation is harmful for everyone.
      Thank you.
      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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        D
        Danesur
        Jul 16, 2021
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        I have booked a ticket form karunamoyee to burdwan date 17/07/2021 8:30 am and debited my account but there is a no confirmation yet...
        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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          M
          Mala Dasroy
          from Karimganj, Assam
          Jul 15, 2021
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          Address: Sbstc karunamoyee bus terminal

          This is to bring to your notice that on 23rd November 2020 a travel was canceled by your company but I have not received any refund till now. Helpline number goes unattended. And no one in the depot is ready to listen.

          Details of the booking:

          Date of travel: 23rd Nov 2020
          Time of travel: 7:30 am
          From/To: Karunamoyee/Durgapur
          Bus category: AC
          Traveller name: Rajdeep Das Roy
          Booked by: Mala Das Roy
          Booking date: 22nd Nov 2020
          Mode of booking: online
          Payment made: 300 INR

          Please help.

          Regards
          Mala Das Roy
          [protected]
          [protected]
          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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            R
            rashid izhar
            Jul 11, 2021
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            A sbstc bus from asansol to kolkata, Rudely attitude of bus conductor.He is not even entertaining bus passengers properly.
            South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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              M
              Morrigan
              Jul 10, 2021
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              I am travelling from burdwan to kolkata(esplaned) date-10/07/2021 in bus no. 3250, bus time-5:45am. Here the bus driver and conductor are allowing passengers more than 50percent. According to government notice no passengers are allowed to seat in the middle seat of 3seaters but here for extra money benefits of the bus driver and conductor they are allowing people to be seated on the middle seats without tickets and by taking money privately.
              I would like the authority and government to take strict and promt action regarding this serious issues. Cause i believe not maintaining social distancing in this covid situation is harmful for everyone.
              Thank you.
              +1 photos
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                I
                Indranil@iam
                Jul 9, 2021
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                Dear Sir/ Madam,
                I beg to say that Kolkata
                to Malda, bus no. WB39B9141, Date[protected], Friday, bus driver and bus contactor are want extra money from the all public and using strong abuse language to stay there protected. Money takes but not issue the tickets, they takes local people on the ride to the local bus-stop. Be kind using strong actions to their against.

                Thanks and regards.
                South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                  D
                  [email protected]
                  Jul 8, 2021
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                  Dear Sir/mam

                  i am a regular commutator from karunamoyee to burdwan and vice versa.
                  In this pandemic, it was stated that only 50% passengers to fill the bus. Also, we arent allowed to book tickets online beyond 50% seats. but it seems that the conductor and driver allows passengers beyond 50% to travel, ppl without tickets.
                  kindly look into the matter urgently
                  South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                    J
                    Jinnat Rehena Parvin
                    Jul 5, 2021
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                    I have booked a ticket for sbstc bus from Garia to Natunhat. I have made the payment but I have not received the confirmation yet.
                    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                      T
                      Thunder Slasher
                      Jul 5, 2021
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                      Please note that the Bus no. WB39B1251 not maintain the safety rule for covid.
                      The conductor taking the passengers without safety norms as per govt guideline
                      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                        M
                        Malabshrii Maji
                        Jul 4, 2021
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                        Address: Pratapbagan Near A.T.Press, Post & Dist - Bankura

                        Today I boarded bus from Karunamoyee en route to Bankura..The journey was Ok till Durgapur..But after that the conductor broke all the Covid Protocoles as made by our CM..All 100% seats were booked..even th gap of 1 seat between 2 seats were breached..Kindly look into the matter as early as possible
                        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                          R
                          RamkrishnaB
                          Jul 4, 2021
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                          Dear Team,

                          Pls note that SURI- KOLAKATA Bus is running with full occupancy.

                          How it's possible?

                          Because as per the new unlock rules bus must run with 50% occupancy.

                          Request you to kindly do needful on urgent basis.

                          Regards,
                          R Bhattacharjee
                          M : [protected]
                          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                            A
                            ayanelec
                            from Delhi, Delhi
                            Jul 4, 2021
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                            It was mentioned that Bus will be travelling with 50% capacity but the conductor is allowing everyone with no seats being empty. I am travelling from Kolkata to Midnapore and my bus timing is 8:00am.

                            Email-id: ayanelec.[protected]@gmail.com.

                            Kindly look into this urgently or I will be complaining to higher authorities.

                            Bus No. WB 39B 1039
                            South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                              D
                              Dr Dibyendu
                              May 17, 2021
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                              Address: City centre, Durgapur

                              I am booking a SBSTC bus from Durgapur to Esplanade via red bus app on 15/05/21 at 3pm. But on reaching the City Centre SBSTC bus stop we are informed that the bus which is scheduled at 3 pm is cancelled due to some unavoidable circumstances. So we have to buy new ticket & SBSTC bus authority said that the amount of about 150 will be refunded. The refund is still not coming & the SBSTC authority must be alert enough to inform about all cancelled bus to the passenger.
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                                R
                                Rohit Dey
                                from Kolkata, West Bengal
                                May 15, 2021
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                                Hello,
                                I have booked one ticket from sbstc app on 14th May 2021 for a journey of Midnapore to kolkata at 5:10am bus time.
                                But while I board the bus the conducter refused to accept the reservation and I have paid for that ride.

                                Hence I am requesting you to take necessary steps and issue my refund.
                                I have attached all the proof of this subject.
                                Please fell free to reach me on [protected]/[protected].

                                Thank you.
                                Rohit kumar dey
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                                  A
                                  amianik
                                  May 14, 2021
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                                  Complaint Regarding Irregularities at SBSTC BUS DEPOT (BELGHORIA)

                                  Respected Sir/Madam,

                                  I have booked a Ticket of Belghoria -Digha bus Seat No:- 18. But the bus isn't came at depot. Waited for 20 mins then Mr. Kashi Nath (Ticket Agent) Arranged a bus at 6:10AM because of not reported bof 5:45AM Bus. But bus conductor and Mr. KashiNath denied to give me my seat as the seat has been sold to another two guys without booking by Mr. KashiNath. He told me to move any other vacant seat if any there....
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                                  kousm
                                  May 12, 2021
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                                  Morning of 12.05.2021 ..I had gone for a Karunamayee ticket for the same day ..The counter staff was ill behaved, rude and arrogant ..Shame on such a service of SBSTC ..

                                  K Mukherjee
                                  South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                                    S
                                    Surajitsaha.net
                                    May 7, 2021
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                                    I booked a ticket NONSTOP FROM KOLKATA TO ARAMBAG ON 6TH MAY 2021. And its confermed but when i go for journey on 7th may 2021 6:30 am. One of passenger said that he has also booked with the same number of seat no 24.we both go to counter but counter confermed that his ticket is valid BOOKED FROM REDBUS. But i booked from SBSTC ONLINE my ticket is not valid. Asked my to REPURCHASE another ticket. How can it possible.Now i want my money back...
                                    And please look into the matter how can you issue two ticket for one seat. And why are you given pririoty REDBUS from your own website SBSTC.
                                    I ATTACHED MY BOOKING HISTORY AND CONFERMED TICKET.
                                    I CANCELLED MY JOURNEY AND WAIT FOR REFUND.
                                    +2 photos
                                    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                                    May 07, 2021
                                    Updated by Surajitsaha.net                                     Not getting my refund till now.after lodging a complaint why its shown that MARK AS RESOLVED..
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                                      S
                                      S.Banik6
                                      May 2, 2021
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                                      Hi,

                                      I've booked two tickets from Karunamoyee to Burdwan (Rs: 400). The bus didn't show up and Karunamoyee bust stand ([protected]) never pick up the call. I want my money to be refunded. I have attached the tickets that I booked from online.
                                      Contact- [protected]
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