South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

A sbstc bus from asansol to kolkata, Rudely attitude of bus conductor.He is not even entertaining bus passengers properly.

I am travelling from burdwan to kolkata(esplaned) date-10/07/2021 in bus no. 3250, bus time-5:45am. Here the bus driver and conductor are allowing passengers more than 50percent. According to government notice no passengers are allowed to seat in the middle seat of 3seaters but here for extra money benefits of the bus driver and conductor they are allowing people to be seated on the middle seats without tickets and by taking money privately.
I would like the authority and government to take strict and promt action regarding this serious issues. Cause i believe not maintaining social distancing in this covid situation is harmful for everyone.
Thank you.

Dear Sir/ Madam,
I beg to say that Kolkata
to Malda, bus no. WB39B9141, Date[protected], Friday, bus driver and bus contactor are want extra money from the all public and using strong abuse language to stay there protected. Money takes but not issue the tickets, they takes local people on the ride to the local bus-stop. Be kind using strong actions to their against.

Thanks and regards.

Dear Sir/mam

i am a regular commutator from karunamoyee to burdwan and vice versa.
In this pandemic, it was stated that only 50% passengers to fill the bus. Also, we arent allowed to book tickets online beyond 50% seats. but it seems that the conductor and driver allows passengers beyond 50% to travel, ppl without tickets.
kindly look into the matter urgently

I have booked a ticket for sbstc bus from Garia to Natunhat. I have made the payment but I have not received the confirmation yet.

Please note that the Bus no. WB39B1251 not maintain the safety rule for covid.
The conductor taking the passengers without safety norms as per govt guideline

Today I boarded bus from Karunamoyee en route to Bankura..The journey was Ok till Durgapur..But after that the conductor broke all the Covid Protocoles as made by our CM..All 100% seats were booked..even th gap of 1 seat between 2 seats were breached..Kindly look into the matter as early as possible

Dear Team,

Pls note that SURI- KOLAKATA Bus is running with full occupancy.

How it's possible?

Because as per the new unlock rules bus must run with 50% occupancy.

Request you to kindly do needful on urgent basis.

Regards,
R Bhattacharjee
M : [protected]

It was mentioned that Bus will be travelling with 50% capacity but the conductor is allowing everyone with no seats being empty. I am travelling from Kolkata to Midnapore and my bus timing is 8:00am.

Email-id: ayanelec.[protected]@gmail.com.

Kindly look into this urgently or I will be complaining to higher authorities.

Bus No. WB 39B 1039

I am booking a SBSTC bus from Durgapur to Esplanade via red bus app on 15/05/21 at 3pm. But on reaching the City Centre SBSTC bus stop we are informed that the bus which is scheduled at 3 pm is cancelled due to some unavoidable circumstances. So we have to buy new ticket & SBSTC bus authority said that the amount of about 150 will be refunded. The refund is still not coming & the SBSTC authority must be alert enough to inform about all cancelled bus to the passenger.

Hello,
I have booked one ticket from sbstc app on 14th May 2021 for a journey of Midnapore to kolkata at 5:10am bus time.
But while I board the bus the conducter refused to accept the reservation and I have paid for that ride.

Hence I am requesting you to take necessary steps and issue my refund.
I have attached all the proof of this subject.
Please fell free to reach me on [protected]/[protected].

Thank you.
Rohit kumar dey

Respected Sir/Madam,

I have booked a Ticket of Belghoria -Digha bus Seat No:- 18. But the bus isn't came at depot. Waited for 20 mins then Mr. Kashi Nath (Ticket Agent) Arranged a bus at 6:10AM because of not reported bof 5:45AM Bus. But bus conductor and Mr. KashiNath denied to give me my seat as the seat has been sold to another two guys without booking by Mr. KashiNath. He told me to move any other vacant seat if any there. However I talked with the employee at Ticket Counter. She is also Calling Mr. Kashinath the agent for resolve this issue. But they forced me to seat another Seat. I bought Tickets through Online and facing this kind of serious issue. Is SBSTC running under Broker Groups? Or its still under the State Govt service? Kindly take my words as complaint and give me proper justification. I have been boarded in a wrong manner. Also I have been late for Office for this non welcoming situation.
Attaching the ticket for your reference.

Requesting your kind intervention in this matter and give justification why this is happening here? Why Broker is behaving like the Boss or CEO of SBSTC? Is this a really Govt running Organisation? Questions arises..

Thanks & Regards,
Anik Ranjan Roy
[protected]/[protected]

Morning of 12.05.2021 ..I had gone for a Karunamayee ticket for the same day ..The counter staff was ill behaved, rude and arrogant ..Shame on such a service of SBSTC ..

K Mukherjee

I booked a ticket NONSTOP FROM KOLKATA TO ARAMBAG ON 6TH MAY 2021. And its confermed but when i go for journey on 7th may 2021 6:30 am. One of passenger said that he has also booked with the same number of seat no 24.we both go to counter but counter confermed that his ticket is valid BOOKED FROM REDBUS. But i booked from SBSTC ONLINE my ticket is not valid. Asked my to REPURCHASE another ticket. How can it possible.Now i want my money back...
And please look into the matter how can you issue two ticket for one seat. And why are you given pririoty REDBUS from your own website SBSTC.
I ATTACHED MY BOOKING HISTORY AND CONFERMED TICKET.
I CANCELLED MY JOURNEY AND WAIT FOR REFUND.

Hi,

I've booked two tickets from Karunamoyee to Burdwan (Rs: 400). The bus didn't show up and Karunamoyee bust stand ([protected]) never pick up the call. I want my money to be refunded. I have attached the tickets that I booked from online.
Contact- [protected]

Please note the attached paid ticket against which I was supposed to travel to Burdwan from Karunamoyee dt. 20th Apr'21 was cancelled on the date of departure notified at SBSTC bus counter Karunamoyee, due to Bus breakdown issue, which is none of the fault of passengers.

The amount not been refunded of INR. 200 till date even after 72hrs which was committed from the same counter.

I booked two tickets on 12/04/2021 from SBSCT mobile app for KARUNAMOYEE to BURDWAN - Journey Date Time - 15/04/2021(10:45 AM). But unfortunately, the bus was canceled and I didn't receive the refund amount still now.

No refund issued till date of complain Id 2825184.

Sir,
Booking through the SBSTC app for a trip from Bankura to Karunamoyee on 16/04/3021( Booking ID 23797774; Tkt No P[protected], Booking date:[protected]in AC Volvo (3.15 pm).
The trip was canceled by the operator because of the breakdown (?) of the bus.
I came to know about the cancellation on reaching the terminus and no intimation was received from the operator’s end.
I am yet to receive the refund of Rs 360/- spent on the booking.
Request you kindly look into the matter and oblige.
Thanking you.
Sincerely yours

Prosanta Kumar Bhattacharjee

I had cut my ticket for 7AM Burdwan-Karunamoyee AC bus by online sbstc app but after debiting my money from my account they did not give me a ticket. I had to pay for my ticket again when i boarded the bus. I need my money refunded (Rs. 200) as soon as possible.