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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 17

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S
soumani
Apr 27, 2021
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Please note the attached paid ticket against which I was supposed to travel to Burdwan from Karunamoyee dt. 20th Apr'21 was cancelled on the date of departure notified at SBSTC bus counter Karunamoyee, due to Bus breakdown issue, which is none of the fault of passengers.

The amount not been refunded of INR. 200 till date even after 72hrs which was committed from the same counter.
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    soumyakp
    from Kolkata, West Bengal
    Apr 25, 2021
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    I booked two tickets on 12/04/2021 from SBSCT mobile app for KARUNAMOYEE to BURDWAN - Journey Date Time - 15/04/2021(10:45 AM). But unfortunately, the bus was canceled and I didn't receive the refund amount still now.
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      S
      SADANANDA GARAI
      from Panvel, Maharashtra
      Apr 21, 2021
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      No refund issued till date of complain Id 2825184.
      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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        P
        prosantabh
        Apr 18, 2021
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        Request for refund of amount spent on booking

        Sir,
        I had booked a ticket online through the SBSTC app for a trip from Bankura to Karunamoyee in AC Volvo (3.15 pm).
        The trip details are Trip date:16/04/3021; Booking ID 23797774; Tkt No P[protected], Booking date:[protected].
        The trip was canceled by the operator because of the breakdown (?) of the bus.
        I came to know about the cancellation on reaching the terminus and no intimation was received from the operator’s...
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        prosantabh
        Apr 18, 2021
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        Address: 114/A, BARASAT ROAD, SODEPUR

        Sir,
        Booking through the SBSTC app for a trip from Bankura to Karunamoyee on 16/04/3021( Booking ID 23797774; Tkt No P[protected], Booking date:[protected]in AC Volvo (3.15 pm).
        The trip was canceled by the operator because of the breakdown (?) of the bus.
        I came to know about the cancellation on reaching the terminus and no intimation was received from the operator’s end.
        I am yet to receive the refund of Rs 360/- spent on the booking.
        Request you kindly look into the matter and oblige.
        Thanking you.
        Sincerely yours

        Prosanta Kumar Bhattacharjee
        +1 photos
        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
        Apr 18, 2021
        Updated by prosantabh         Attaching a copy of the ticket for your kind perusal.

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          S
          SnigdhaSaha
          Apr 16, 2021
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          Address: Burdwan, Alisha bus stand

          I had cut my ticket for 7AM Burdwan-Karunamoyee AC bus by online sbstc app but after debiting my money from my account they did not give me a ticket. I had to pay for my ticket again when i boarded the bus. I need my money refunded (Rs. 200) as soon as possible.
          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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            A
            AMIT BHUIN
            Apr 16, 2021
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            We are on board today.This bus enters every bus stand except Bankura.No information provided from the staffs.Conductor is very irrational.Its taking almost 9 long hours to reach Bankura.I am done with the service provided by the team.
            South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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            Bus no 39B 9095
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              S
              sayan06
              Apr 13, 2021
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              Address: Dankuni

              WB 39A 3579, Asansol to Karunamoyee. I boarded the bus from burdwan, told the conductor that I will get down from the bus at Dankuni housing bus stop. Driver suddenly changed the route and took a left turn towards delhi road. I told him that I am suffering from ligament injury and would be unable to walk, he absolutely didn't listen to me and carried on, I told him to stop at delhi road dankuni junction and still he didn't listen and stopped the bus near maity para. Is this the SBSTC provide harassment to their passengers??
              South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                P
                Pappapaul
                Apr 12, 2021
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                Address: Jhargram

                The bus from Jhargram to Kolkata at 3.30 pm is remained cancelled since the last few days causing a major problem to the passangers as it is the last bus towards Kolkata.
                Please do the needful for regularisation of this bus
                South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                  N
                  niladri hajra
                  Apr 10, 2021
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                  I am waiting in Suryanagar bus stop for going to howrah for S-7 bus route. At about 6:32 am one ni S-7 bus ( no WB05 1132) going through toward howrah with out stopping in suryanagar bus stand. In moring transport service is very few option for going to howrah. Beside this driver of the said bus why not stop after seeing raised hand of mine. Previously same case already happen.
                  Please do the needful for stopping S-7 bus suryanagar bus stop.
                  Thanking you
                  Niladri Hajra
                  2/72, Suryanagar
                  Kolkata
                  Phone no [protected]
                  [protected]@gmail.com
                  South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                    A
                    Amitpayra
                    Apr 10, 2021
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                    Address: Chandra kona Road

                    Sir/Madam,

                    I booked my ticket online from Bankura to Contai where as actual boarding place was Chandra kona Road(C.K.Road) and Travel date was 10.04.2021. At Chandrakona Road, My when bus arrived, it didn't stop at the bus stop, even didn't cared to slow down. Even after trying waving the bus didn't stop.

                    Here is the details after booking the ticket.

                    "Your TicketNo: P[protected]
                    ServiceName: ASANSOL-DIGHA-VIA-DURGAPUR-KH Journey
                    Date: 10/04/2021
                    PassengerName: AMIT.PAYRA
                    DeptTime: 23:10
                    Dept Place: BANKURA
                    SeatNo: 6
                    Fare: 166 ServiceCharge: 10,
                    Thank you."

                    Please tell me why would I suffer for the inconvenience, where as it was my emergency. Waiting for your reply.

                    Regards,
                    Amit Payra
                    [protected]
                    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                      H
                      halderbishal555
                      Apr 7, 2021
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                      Address: Durgapur

                      Bus has been too late to depart from Durgapur station. Bus time to depart is 12:40 PM but the bus depart from station at 13:15 PM. Bus route is Durgapur to lalgola
                      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                        K
                        Kiran Shankar Roy
                        from Kolkata, West Bengal
                        Apr 5, 2021
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                        I took sbstc bus from bankura at 3:15. When bus reached near panagarh, it's wind shield broke down suddenly with out any accedent bus was stopped. But SBSTC had no responsibility to adjust the passengers to other bus though it's a long route bus going to kolkata( korunamayee). They gave a false belief and made us stand by the side of road for 1:30 hrs still no bus came to take us. Lastly I booked another private bus with my own responsibility. I missed my flight ( kolkata to delhi). It was very disappointing. I want refund the cost as I want a compensation for my missed flight.
                        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                          S
                          sambuddha bag
                          Mar 25, 2021
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                          Address: Swatisukti Bhavan, Dharmadasbar, Contai, Purbamidnapur

                          RedBus mTicket
                          Route: Digha to Kolkata
                          Ticket No:
                          TQ4Q87209555
                          Passenger: sambuddha bag 29, MALE
                          PNR: R[protected]
                          Travels:
                          SBSTC-DIGHA - GARIA - VIA - CONTAI - 08:10
                          Departure: 09:00 AM Mar 25, 2021
                          Seat Numbers:
                          29
                          Total fare paid: Rs.156.16
                          Boarding point: CONTAI
                          --Address:
                          CONTAI
                          Boarding point contact: N/A
                          SBSTC-DIGHA - GARIA - VIA - CONTAI - 08:10 Customer Care:
                          [protected]
                          ---
                          --
                          ---
                          Thanks for using redBus.
                          redBus Helpline:[protected]--
                          - --

                          T&C apply

                          Above is the ticket mentioned. While onboarding, conductor refeausd to provide the reserved seat no, and started shouting. After a lot t of hot discussion he said I, the applicant, is an uneducated person. But at last he given the seat saying we are over educated people.
                          The behaviour of this conductor was very rude and unacceptable.
                          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                            R
                            rohit Kumar Show
                            Mar 25, 2021
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                            Address: City center durgapur

                            I am a daily passenger in sbstc from durgapur to Burdwan in the morning and back to durgapur by last bus at night. But yesterday Mr SISIR SAHA EMP ID 0101329 started screaming at me when I said I will go to trunk road sbstc depot in the same bus as it was 10.30pm and I would not get any other bus . He charged me rs 10 as LUGGAGE charge for going to trunk road depot though I was not having any luggage with me .
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                              R
                              Rudddra
                              Mar 24, 2021
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                              Bus conductor gives me ticket of 140 rupees for 2 persons travelling from Bankura to Putulia.

                              After giving the ticket he asks to return those to him as there is a shortage of ticket.

                              This is clearly understandable how he robs in the day light.

                              This is very much unappreciated and I request the authority to take necessary disciplinary action against such cases.

                              I availed the bus on 24th March near about 11 am from bankura.
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                              South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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                                J
                                Jit Dey Sarkar
                                Mar 23, 2021
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                                Luggage charges

                                Address: Asansol.b.c. college

                                Dear concern
                                It's my painful duty to inform you that my two known person travel in sbstc bus from Asansol to barddhaman. They are going for some carpentry work. They borrowed a luggage which was full of their garments and tools.at the time of boarding the conductor refused to take the luggage and demanding the some of Rs 100/- extra.
                                We pay some of Rs 100/- and asking for luggage tickets.the tickets details is attached..br...
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                                Jit Dey Sarkar
                                Mar 23, 2021
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                                Address: Satyajit nagar b.c. college

                                Dear concern
                                It's my painful duty to inform you that my two known person travel in sbstc bus from Asansol to barddhaman. They are going for some carpentry work. They borrowed a luggage which was full of their garments and tools.at the time of boarding the conductor refused to take the luggage and demanding the some of Rs 100/- extra.
                                We pay some of Rs 100/- and asking for luggage tickets.the tickets details is attached..
                                In this circumstances I just want to know is this fare enough?is sbstc charges extra amount for luggage? apart from that the behaviour of the conductor is not acceptable.the tickets are online purchase details also attached as documents.
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                                  R
                                  Rahul 1122
                                  Mar 20, 2021
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                                  I booked my ticket online for Karunamoyee to Durgapur, Travel date 20.3.21. My bus stop was Baguiati and as soon as bus arrived, it didn't stop at the bus stop and didn't even cared to slow down. Even after trying waving the bus didn't stop.
                                  Bus No. WB39B7328
                                  Name: Karunamoyee - Durgapur A/C 16:15
                                  Seat no: 13, 14
                                  +1 photos
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                                    D
                                    Deborshi Bhowmik
                                    Mar 14, 2021
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                                    I booked online 4 seats ( 6, 7, 11, 12 ) of Asansol to Kolkata 4:30 p.m SBSTC Bus boarding from Durgapur at 5:40 p.m. Even though I reserved all the seats, Seat No.7 was not accessable to me. Upon finding this problem, I contacted the Enquiry ( [protected] ), but he did not pay heed to me. It is requested that an immediate action must be taken.
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