South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

We are on board today.This bus enters every bus stand except Bankura.No information provided from the staffs.Conductor is very irrational.Its taking almost 9 long hours to reach Bankura.I am done with the service provided by the team.

WB 39A 3579, Asansol to Karunamoyee. I boarded the bus from burdwan, told the conductor that I will get down from the bus at Dankuni housing bus stop. Driver suddenly changed the route and took a left turn towards delhi road. I told him that I am suffering from ligament injury and would be unable to walk, he absolutely didn't listen to me and carried on, I told him to stop at delhi road dankuni junction and still he didn't listen and stopped the bus near maity para. Is this the SBSTC provide harassment to their passengers??

The bus from Jhargram to Kolkata at 3.30 pm is remained cancelled since the last few days causing a major problem to the passangers as it is the last bus towards Kolkata.
Please do the needful for regularisation of this bus

I am waiting in Suryanagar bus stop for going to howrah for S-7 bus route. At about 6:32 am one ni S-7 bus ( no WB05 1132) going through toward howrah with out stopping in suryanagar bus stand. In moring transport service is very few option for going to howrah. Beside this driver of the said bus why not stop after seeing raised hand of mine. Previously same case already happen.
Please do the needful for stopping S-7 bus suryanagar bus stop.
Thanking you
Niladri Hajra
2/72, Suryanagar
Kolkata
Phone no [protected]
[protected]@gmail.com

Sir/Madam,

I booked my ticket online from Bankura to Contai where as actual boarding place was Chandra kona Road(C.K.Road) and Travel date was 10.04.2021. At Chandrakona Road, My when bus arrived, it didn't stop at the bus stop, even didn't cared to slow down. Even after trying waving the bus didn't stop.

Here is the details after booking the ticket.

"Your TicketNo: P[protected]
ServiceName: ASANSOL-DIGHA-VIA-DURGAPUR-KH Journey
Date: 10/04/2021
PassengerName: AMIT.PAYRA
DeptTime: 23:10
Dept Place: BANKURA
SeatNo: 6
Fare: 166 ServiceCharge: 10,
Thank you."

Please tell me why would I suffer for the inconvenience, where as it was my emergency. Waiting for your reply.

Regards,
Amit Payra
[protected]

Bus has been too late to depart from Durgapur station. Bus time to depart is 12:40 PM but the bus depart from station at 13:15 PM. Bus route is Durgapur to lalgola

I took sbstc bus from bankura at 3:15. When bus reached near panagarh, it's wind shield broke down suddenly with out any accedent bus was stopped. But SBSTC had no responsibility to adjust the passengers to other bus though it's a long route bus going to kolkata( korunamayee). They gave a false belief and made us stand by the side of road for 1:30 hrs still no bus came to take us. Lastly I booked another private bus with my own responsibility. I missed my flight ( kolkata to delhi). It was very disappointing. I want refund the cost as I want a compensation for my missed flight.

RedBus mTicket
Route: Digha to Kolkata
Ticket No:
TQ4Q87209555
Passenger: sambuddha bag 29, MALE
PNR: R[protected]
Travels:
SBSTC-DIGHA - GARIA - VIA - CONTAI - 08:10
Departure: 09:00 AM Mar 25, 2021
Seat Numbers:
29
Total fare paid: Rs.156.16
Boarding point: CONTAI
--Address:
CONTAI
Boarding point contact: N/A
SBSTC-DIGHA - GARIA - VIA - CONTAI - 08:10 Customer Care:
[protected]
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--
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Thanks for using redBus.
redBus Helpline:[protected]--
- --

T&C apply

Above is the ticket mentioned. While onboarding, conductor refeausd to provide the reserved seat no, and started shouting. After a lot t of hot discussion he said I, the applicant, is an uneducated person. But at last he given the seat saying we are over educated people.
The behaviour of this conductor was very rude and unacceptable.

I am a daily passenger in sbstc from durgapur to Burdwan in the morning and back to durgapur by last bus at night. But yesterday Mr SISIR SAHA EMP ID 0101329 started screaming at me when I said I will go to trunk road sbstc depot in the same bus as it was 10.30pm and I would not get any other bus . He charged me rs 10 as LUGGAGE charge for going to trunk road depot though I was not having any luggage with me .

Bus conductor gives me ticket of 140 rupees for 2 persons travelling from Bankura to Putulia.

After giving the ticket he asks to return those to him as there is a shortage of ticket.

This is clearly understandable how he robs in the day light.

This is very much unappreciated and I request the authority to take necessary disciplinary action against such cases.

I availed the bus on 24th March near about 11 am from bankura.

Dear concern
It's my painful duty to inform you that my two known person travel in sbstc bus from Asansol to barddhaman. They are going for some carpentry work. They borrowed a luggage which was full of their garments and tools.at the time of boarding the conductor refused to take the luggage and demanding the some of Rs 100/- extra.
We pay some of Rs 100/- and asking for luggage tickets.the tickets details is attached..
In this circumstances I just want to know is this fare enough?is sbstc charges extra amount for luggage? apart from that the behaviour of the conductor is not acceptable.the tickets are online purchase details also attached as documents.

I booked my ticket online for Karunamoyee to Durgapur, Travel date 20.3.21. My bus stop was Baguiati and as soon as bus arrived, it didn't stop at the bus stop and didn't even cared to slow down. Even after trying waving the bus didn't stop.
Bus No. WB39B7328
Name: Karunamoyee - Durgapur A/C 16:15
Seat no: 13, 14

I booked online 4 seats ( 6, 7, 11, 12 ) of Asansol to Kolkata 4:30 p.m SBSTC Bus boarding from Durgapur at 5:40 p.m. Even though I reserved all the seats, Seat No.7 was not accessable to me. Upon finding this problem, I contacted the Enquiry ( [protected] ), but he did not pay heed to me. It is requested that an immediate action must be taken.

On 7/2/2021, when I reached Airport gate no. 1 to board a bus of Asansol-Karunamoyee scheduled to departure Karunamoyee at 7-40 am, to come to Durgapur, I came to know that bus along with a few other buses had been cancelled. I had a reserved seat in that bus (Seat no. 24, Ticket No: L[protected]). I had to book a fresh ticket to board another SBSTC AC bus going to Bankura. I have not received the refund of the ticket (Rs. 145) of the cancelled bus yet. Please refund it as early as possible. SBI A/C no. [protected]. Email: [protected]@yahoo.co.in.

It is to bring to the kind notice of authorities that it is experienced during travelling from Purulia to Asansol and Asansol to Purulia, the driver and conductor of buses used to get overloading of passengers on the way as soon as the bus leave the bus stop. seats are being allotted to passengers in the bus stops/depots, further, the conductor allow illegal passengers in the bus without ticket and this way conductors over load the bus which causes the legal passengers faces problems during travelling, if it is suggested them not to do this, they speak very rudely and says if you are facing difficulties to travel you may get out of the bus. Some times they abuse to passengers and try to show muscle power. Though they are local persons and having influence in their area, passengers get afraid and keep silence, rather having no option left. further during checking out of the bus, the legal passengers are faced difficulties, face the push, abuse and quarrel of the standing passengers. when it is enquired the standing passenger even don't have tickets as they had not been issued tickets after taking money by the conductor, this means the conductors used to keep the money, which is a huge corruption.

Therefore, it is requested to look into the matter seriously to avoid such nuisance and further complications in future.

Cheated me

I booked 2 seat at 9th march to going bankura at 10th march.. that bus is Karunamoyee bankura ac 3.15 pm .. they take 2 times my money for same seat also ..They didn't stop in baguiati stoppage. And refused that also.. they didn't refund me also didn't arranged me 2 seat
Pls take action ..

Whom so ever it may concern, This is to bring to your notice that i was travelling from burdwan on sunday 15th of march 2021 my destination was santragachi. I (age 48 Gen:female)boarded from burdwan of bus no.WB39B6795 seat no.17 total fare taken Rs.85 departure time 10:00 am. Suddenly conductor & driver denied going to the destination and asked to get down from the bus. They forced me and all co passengers to get down at the middle of the road. Conductor & driver misbehaved also denied for refund. This is how i was harrassed. Very unsatisfied with the service. Request to take actions against this case because of some hilarious people the whole body gets a bad name. Hope authority will take severe action on this and make sure this does not happen with any other passenger in future.

My complain against SBSTC bus conductor & agent against.. the bus asansol to purulia & it's time is 6:40am.. the conductor doesn't give seats.. he said he doesn't give seats asansol to Anara & raghunathpur passengers.. Even all seats are not booking he doesn't give me seats.. he said he only give seats from asansol to purulia passenger.. Now can u tell me how safe we women in bus ??

With due respect I want to tell you that I am Saikat Acharjee from Durgapur No- [protected].Today I booked a ticket from Karunamoyee to Durgapur at 4.15pm in A/C.After that I arrived at the stand in scheduled time.After the scheduled the bus was not coming and re check the ticket the it is shown that the bus was cancelled.
please tell me why the bus cancelled without any intimation??No call no messages were received for the cause.I want the answer.
I want the money refund.

Please look into the matter and do the needful for the refund process as soon as possible.Tickets attached herewith for your reference.