Submit a Complaint
Claimed

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
1
Updated: Sep 1, 2024
Complaints 666
Resolved
10
Unresolved
656
Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to South Bengal State Transport Corporation [SBSTC]

Having problems with South Bengal State Transport Corporation [SBSTC]?

File a complaint and get it resolved by South Bengal State Transport Corporation [SBSTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
South Bengal State Transport Corporation [SBSTC]

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sayan.pan
from Kandi, West Bengal
Feb 9, 2021
Report
Copy

Please note that I have booked two tickets at 6:25 AM from Karunamoyye to Asansol on 09.02.2021 but while going to Busstand it is found that the said bus was cancelled on 09.02.21 without any prior intimation. The seat no is 29, 30 and ticket no is P[protected]. So please refund the payment of booking after verification from yoir end. Online ticket receipt is attached herewith for your reference
+1 photos
South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
View replies
I had booked a ticket from Karunamoyee to Asansol and after I reached in Karunamoyee I found that the bus has been cancelled without any notification. My money has also not been refunded.
Ticket Number : P[protected]
Bus time : 6.25 am
Journey date : 09/02/2021
Seat number : 5

Refund of payment against bus cancellation - Comment #3799635 - Image #0
Refund of payment against bus cancellation - Comment #3799635 - Image #1
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    debojyoti221
    from Noida, Uttar Pradesh
    Feb 8, 2021
    Report
    Copy

    Address: asansol

    I booked two tickets in sbstc asansol karunamoyee but unfortunately bus did not stop at the stoppage point that's why we were supposed to book another ticket . I simply want to know why we face this type of problem? is there no rule to stop at the stoppage point? and also buses are stop here and there to take passengers. is money worth nothing ?
    i will request to kindly look into the matter as early as possible.
    And i will never book any ticket on sbstc it's my first and last very bad service.
    *I attach the ticket below*
    +1 photos
    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Santosh Bhattacharya
      from Chakapara, West Bengal
      Feb 6, 2021
      Report
      Copy

      On 06/02/20 at 09-42 AM I booked one ticket, seat no 1 for going to Asansol from Karunamoyee for the non-ac bus leaving at 06-15AM .for 10/02/2020.The amount for Rs.185/- was debited from my SB A/c through Debit Card o[censored]CO Bank, but the Ticket was not issued. They informed me due to time lapse the ticket could not beissued . But the amont not yet refunded. Later on I visited your counter at Dunlop and informed byi the attendant that the seat was not booked at 09-42 AM. So I booled the same seat no 1 by giving cash for 10/02/2020. Please refund the amount at your earliest .
      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Santosh Bhattacharya
        from Chakapara, West Bengal
        Feb 6, 2021
        Report
        Copy

        On 06/02/20 at 09-42 AM I booked one ticket, seat no 1 for going to Asansol from Karunamoyee for the non-ac bus leaving at 06-15AM .for 10/02/2020.The amount for Rs.185/- was debited from my SB A/c through Debit Card o[censored]CO Bank, but the Ticket was not issued. They informed me due to time lapse the ticket could not beissued . But the amont not yet refunded. Later on I visited your counter at Dunlop and informed byi the attendant that the seat was not booked at 09-42 AM. So I booled the same seat no 1 by giving cash for 10/02/2020. Please refund the amount at your earliest .
        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Raj Praharaj
          Feb 6, 2021
          Report
          Copy

          Address: Contai

          I am going from marishda to chandipur. Every day. Sbstc bus fare is 25. But contractor want 30 rs. and behave very rule. I am not espect from sbstc contructor. Please action on contractor.
          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            E
            ENJOY AND BEYOND
            Feb 6, 2021
            Report
            Copy

            On 06.02.2021 we were going to Digha on week end. The bus no WB-39 B-3625 started from Garia at morning 5 am. We have made online booking for the seat. Unfortunately the conductor is picking the passengers who dont have booking rather they are standing on the passage and conductor is taking money . Its not a private bus. In the pandemic situation where the govt is saying lot about social distancing.. Is this a social distancing. Conductor is taking money which don't have any ticket . So its illegal income. As a I am not going to suggest to anyone about SBSTC.
            +3 photos
            South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              SOURAB MONDAL
              Feb 4, 2021
              Report
              Copy

              Charge of transportation cost of 4 packet of medical equipments

              Address: Swastik clinic & seva sadan (Nephroplus)Suri,Birbhum

              As we are Nephroplus company India's no1 dialysis care centre. We need to order saline for medical emergency from durgapur as we didn't got transportation service we contacted one of your state bus corporation bus no is WB39A0366 as our staff was unable to set the price as he was a JDA staff they charged us 600 cost of only 4 boxes of saline that is equal to saline cost of 4 boxes. The conducter behaviour was like a stupid fellow...
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              A
              ajom
              Feb 4, 2021
              Report
              Copy

              Address: BARASAT BAMANGACHI

              I booked a ticket 04th februar 2021 . My ticket no is p[protected] but unfortunately bus was cancelled . Arrange to get back my refund as early as possible .'
              thank you
              amit modak
              +1 photos
              South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Moni Munshi
                Feb 4, 2021
                Report
                Copy

                Address: Nababhat Bus stand Burdwan purba Bardhaman

                Yesterday I bought ticket for going to Kolkata for my interview...In morning the bus goes through Burdwan town..I was waving my hand to stop but the driver did not stop..So now I am in dilemma that could I be able to attend the interview...I am harrased mentally...I want the refund of my money and want proper action against the driver...
                +1 photos
                South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Chayan1971
                  from Kolkata, West Bengal
                  Feb 3, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Canceled tickets amount yet to be credited in account after 15days of cancellation

                  After cancel my e tickets which number are P[protected] Durgapur to Habra and P[protected] Karunamaye to Durgapur on 20th Jan 2021 but refund amount does not credited till today3rd Feb, I also sent email to [protected]@gmail.com, but there is no response.so kindly solve my problem as soon as possible....
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  K
                  Kaustuv Manna
                  Jan 31, 2021
                  Report
                  Copy

                  Address: Kaustuv Manna~p.o. - Ghatal~Vill : Kushpata, west Midnapore, India-721212

                  Hello,
                  I am Kaustuv Manna, a professor in IIT-DELHI. Today I travelled in a SBSTC bus in the route Badwan to Degha. It reached Ghatal around 9:40 am. I travelled in this bus from Ghatal to Chandipur along with my family. I noticed that the bus conductor is collecting full fare from the passengers and not providing any tickets. Upon arguing, he provides max 30% fare tickets to very few passengers who demands tickets. I think SBSTC authority should make a formal query and take strict action against such unethical practices. Otherwise how the company will provide good service to the passengers. Please let me know if I need to provide any further info. My email: [protected]@gmail.com
                  South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Monotosh Das
                    from Bahula, West Bengal
                    Jan 29, 2021
                    Report
                    Copy

                    Address: Suri,Birbhum

                    I was trying to book ticket from suri to kolkata using sbstc app. I was trying to book 2 tickets for Rs 380. Journey date 30.1.21 4.30am. my seat booking was not confirmed but Rs 380 was deducted from my account.

                    Ref#IGAKJEMQO7
                    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      mallik78
                      Jan 25, 2021
                      Report
                      Copy

                      Bus driver is driving like a student of bus driving(sikhanobis).in ticket there write down that sbstc knows cost of time of travelars.bus start from haldia at 9.10am.time to reach kolkata in 12.10pm.butnow still we are in bus.bus is reached about after 45munites.bus no-wb39a1892.
                      +1 photos
                      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ANINDYA RANJAN GUPTA
                        Jan 23, 2021
                        Report
                        Copy

                        Address: SBSTC BUS DEPOT, CITY CENTRE, DURGAPUR

                        This is to inform you that I am a traveller of Your good passenger transport service.
                        Currently I am travelling with SBSTC BUS having its registration number being WB 39B 3718 from Kolkata-Dharmatala to Durgapur and the bus was scheduled to start its journey from 11:30 am.
                        During the commencement of journey the driver and the conductor used to allow the transgender to fetch money and has taken unauthorised halt falling which overcrowding takes place.
                        So far the national COVID-19 protocol is concerned overcrowding is not allowed.
                        Under such circumstance you are requested to kindly take appropriate steps of the above mentioned registration number.
                        Thanking you.
                        +1 videos
                        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jm21
                          from Gobardanga, West Bengal
                          Jan 20, 2021
                          Report
                          Copy

                          Address: Purbasa bus stand, Purba Burdwan, West Bengal

                          I want to booking a seat from Burdwan to Karunamoye, want a window side seat. The booking counter person gave me a not in window side though he said window side seats are available.
                          Some passengers get window side seat though they were buying the ticket after me. When I asked him the reason to tell the lie and want to know complaint number and his name. He told me who are you, VIP ??? I am the complainant authority, I am all. His behaviour is so much bad. I am going to attend a examination.

                          So, I requeste to you please take necessary action against him who use false information to sell tickets.
                          This is for your kind perusal.
                          Ticket No. CD 17655571
                          DATE - 20 Jan 2021, Wednesday
                          Time :- 12:30
                          Bus - WB 39 B 3641
                          Seat no. 13 ( not window side)
                          +1 photos
                          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Riju Pal
                            from Mumbai, Maharashtra
                            Jan 16, 2021
                            Report
                            Copy

                            No & Name : wb39b3696/KOLKATA-
                            BANKURA-14:30
                            This bus didn't stop at Salop today .For that although I have a booked ticket but I didn't get any chance to get into it.
                            I know that Salap is not a stoppage for that bus but then why they make it habitant.
                            This is very pathetic.I just want my money back because as a student rs 180 is very much for me.
                            Last but not least now I have to go back because I have no more another rs 180 to travel to my home.
                            Please take necessary action to return the ticket price.
                            +1 photos
                            South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shuvendu Dan
                              from Delhi, Delhi
                              Jan 12, 2021
                              Report
                              Copy

                              Address: uchalan

                              I, Shuvendu Dan have not get any ticket whereas the amount of Rs 100/- deducted from my Account during journey Burdwan to Korunamoyee of 9:30 am on 12/01/2021. Please refund my deducted amount and oblige. My A/C details as shown below:-
                              A/C No:- [protected]
                              Bank:- State Bank of India
                              Branch:- UCHALAN
                              IFSC:- SBIN00014065
                              +1 photos
                              South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                              View replies
                              Please take necessary action to refund money as early as possible.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                L
                                Lalan2
                                Jan 8, 2021
                                Report
                                Copy

                                Address: Salar,Murshidabad

                                One bus was running from Salar to.Digha .But it is not running now surprisingly .People of Salar facing very problem for journey to Kolkata and Digha
                                Authority is requested to take step to run the said bus immediately.
                                Thanking
                                Yours truly
                                Ekramul Kabir
                                Salar, Murshidabad
                                South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Mspaul
                                  Jan 6, 2021
                                  Report
                                  Copy

                                  Address: SBSTC Bus no 4230 (Karunamoy to Asansol via Durgapur at 13.30 on 6 th January 2021)

                                  I was traveling on SBSTC Bus no 4230 (Karunamoy to Asansol via Durgapur at 13.30 on 6 th January 2021)- with my mother who is a handicapped senior citizen. During the journey they were taking passengers even though the bus is full and they were standing right beside us in a confined space, and no social distancing rule was followed at all. Moreover, they were not even asking the passengers to put on mask. The worst case happen at the dropping point when they were taking passengers again and not even given the old woman (my mother) a space to get down. Rather when I protest both the driver and conductor along with the passenger were screaming at us. Is it how state govt. Is taking care of the senior citizens during pandemic???? I request you to take action on this.
                                  South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                                  View replies
                                  It is marked as resolved, but I didn't get any notification from the company's end on how and when they have addressed the issue.
                                  Whether send me the information on your action or reopen the complaint.
                                  Reply
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sujoy Paramanik
                                    Dec 29, 2020
                                    Report
                                    Copy

                                    I am booking a ticket karunamoyee to bankura. When I making payment transaction successful but booking failed amount debit from my account.
                                    My booking date-21/12/2020
                                    Jurney dete - 22/12/2020
                                    Reg. mobile no. [protected]
                                    +1 photos
                                    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                                    Dec 29, 2020
                                    Updated by Sujoy Paramanik                                     I am booking a ticket karunamoyee to bankura. When I making payment transaction successful but booking failed amount debit from my account.
                                    My booking date-21/12/2020
                                    Jurney dete - 22/12/2020
                                    Reg. mobile no. [protected]
                                    Refund amount
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      BusIndia
                                      1
                                      (79)
                                      Mettur Super Services
                                      1
                                      (206)
                                      DIMTS
                                      1
                                      (577)