South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

I booked my seat online on sbstc from kolkata to arambagh. My journey date - 22.07.2020 and time -7.30 am. Though i booked online for non stop sbstc bus service on 22.07.2020 at 7.30 am but to my utter surprise when i reached the bus terminus to start my journey i was informed that the non stop service has been discontinued suddenly without even updating the website and informing passengers.
I have paid rs 85/- for non stop journey...

The assigned ticket checker of 3 pm karunamoyee asansol sbstc bus asked for luggage fare without ticket. He was demanding 100 rs to 300 rs... The very interesting fact that mr ajoy kumar bose, emp. I'd.: t-62130 was present at the scenario. Both of them snatched my mobile phone and threw it.

After a series of heated argument, they decided to give me a ticket for the luggage amounting 150 rs.

The luggage has...

Bus sbstc
Esplanade to purulia
Via asansol Raghunath pur
Timing 2.15 pm
Bus no 8236
Date 5.7.20
Bus conductor picking passengers from those points which are not stoppages... And taking passengers which exceeds the sitting capacity.
No point of telling them at time of corona pandemic...

Dear sir,
Bus number wb39b6672 purulia to durgapur sbstc is not provided the ticket and charge over price.
I am traveling from bankura to beliatore in the date of 27/06/2020 at 5.45 pm (Beliatore) the conductor is charge me rs 25 and not provied me the ticket and he told that there is not compalsery to provied the ticket to customer and his beheviour is very bad he told me very rought me he kept the money in her pocket.br...

I have booked bus ticket as per details below. As the bus did not ply please refund the ticket value to the originating bank branch account.
Ticket no :[protected]
Route :karunamayee to durgapur
Journey date :[protected]
Dept time : 14.30
Date of booking: 25/05/2020
Payment made : rs 155/-
Name of passenger: s. K. Mukhopadhyay
Seat no : 24
Mob no [protected]...

I booked a ticket from kolkata to burdwan bus timing 18:00 ac. Money got deducted but no ticket got generated.
Transaction ref: ssbi[protected]igaiukixi8
Email id: [protected]@gmail.com...

Though i have booked two seat in a sbstc, bus no 1049, but the driver and conductor forcefully took the of the seat and provided ot to other people for the some amount of money. They are not returning my money as well. The conductor used slang as well, if you have a cctv you can verify the same. Neither he is returning my money and nor the conductor vacating the seat.

Bus kolkata to midnapore (Sbstc)
Journey date : 21st...

There are 2 busses for digha from baruipur, for the ac bus online booking is available, but for the non ac bus sbstc recruited an agent. I had booked 7 return ticket for journey date 29/12/2018 and return 31/12/2018 on november 2018, there after i need to cancel 4 return tickets around 20 days prior to journey date.
But still now (13/03/2020) i have not get the refund. I am severally contacting the agent raju (Mobile no. [protected]...

The behaviour of the conductor was very rude and bad. He was insulting me and other passengers who where going with me from kolkata karunamoyee to durgapur. Each passenger had one luggage each. If he would have told us politely to keep our luggage where we were sitting then the things wold be better. Then the conductor told that he couldn't see our name in the passengers list. We booked our ticket from sbstc online site. He was literally...

Most pathetic sbstc bus service from karunamoyee to burdwan route i have ever seen. Every sat i use to travel by this route and faced a delay of min 2 hrs to 3hrs.
I had to wait at sbstc bus point continuously at airport gate no. 1 for 2-3 hrs every weekend.

The buses have gps tracking system however this is not open to public and because of that we are suffering.

Sbstc does not have enough backup buses...

To
Sbstc

Dear sir
As on 10.02.2020, i, mr prasenjit das booked 5 tickets online from sbstc website, but my amount has been deducted, but i have not get any confirmation of ticket. Our travel date will be 10th march'2020 from digha to garia. So i booked 5 tickets for the same through sbstc online, but my amount debited from his bank.. And no ticket confirmation from your end. Why? Also someone call me and confirm...

This connects to the series of email, complain made on your online portal multiple times and several telecommunications done with your customer care executives regarding the subject. It is very disappointing that after lapse of more than a year, the complain is still to be addressed.

Subsequently in another online complain dated 1st nov, 2019, i have apprised sbstc about the bus leaving directly from outside the dedicated...

In the digha sbstc bus stand information provider officer (4.45am) sitted in the cto (Trfick office) office. Behave very badly to every passenger who try to get information about bus service. More over he don't shere the information. Even he miss behave with leady passenger. When he was asked about the seat how to book seat on the spot neither only he diney to share the option also behave very rudely to the passenger....

I have booked sbstc online bus ticket as per below details :

Ticket no. : l[protected]
From : karunamoyee to durgapur
Time : 16:45
Date of journey : 11/02/2020
Date of booking : 09/02/2020

On 11th feb'20, i was required to cancel the ticket. I logged into the online portal http://online.sbstcbooking.co.in/ and tried to cancel the ticket but no cancel information received by me and...

Bus no - wb 39 b 4521. I took bus at porida more. Bus full packed. Conductor did not gave tickets to none of the people. No one demand for tickets but i demand for tickets so he told me tickets will be given later.. Max people around 40-45 went down in bankura without tickets.
Huge financial loss for sbstc.
Conductor should be punished....

The bus conductor in today's bus from karunamayee to bardhaman at 12.30 pm from karunamayee was incorrect. His behavior was rude and used type of slang at me in the bus about placing my luggage. This type of behavior in public bus is really harassing and not expected. Please resolve this as soon as possible. From this type of bus service such behavior is not imagined at all....

Today my family with my minor daughtrers were coming from suri to medinipur through bus no wn 39b 1836. A collision took place at about 12.00 hrs inbeywen barjora and beliatire, bankura. After the incident both are leaving the spot. Lots of people were injured. Withoit taking any resposibility they left that place. Ticket no dh 1 17264 to 17274 of rs 550/. Pl arrange to refund the money.
Suvasish dutta, [protected]...

I was on my way to durgapur in sbstc 1 pm bus from karunamoyee to durgapur on 28/01/20. I got up from baguiati. The conductor of the bus was extremely ill mannered. I study in a prestigious medical college and i have been a regular boarder of sbstc services. Everytime on my way back to college, i get down at gouri devi. When i politely told the conductor that i would be getting down at that place, he began yelling and saying that he will...

I booked 3 tickets but after successful payment, while redirecting to the site, the site shut down. The site was not opening for around 20 mins and after it opened, there was no ticket in the ticket history.
I have submitted multiple grievances but have received no response.
Bus - durgapur to karunamoyee, 8:45 am, 11 dec 2019
Seat - 13 14 15...

I'm taking a bus from karunamoyee, kolkata to asansol i have an extra marker board for which they are asking me to pay rs. 500 as luggage on denying which they are talking me rudely and also threatening me that they will call some police or something who will come for checking on the way and fine me rs. 600. Apart from that they are also not giving me the receipt of rs. 500 and saying that stay here in rain we are going n all. I swear if...