South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Though i have booked two seat in a sbstc, bus no 1049, but the driver and conductor forcefully took the of the seat and provided ot to other people for the some amount of money. They are not returning my money as well. The conductor used slang as well, if you have a cctv you can verify the same. Neither he is returning my money and nor the conductor vacating the seat.

Bus kolkata to midnapore (Sbstc)
Journey date : 21st march, 2020
Seat booked :1 and 2
Bus no: 1049

The behaviour of the conductor was very rude and bad. He was insulting me and other passengers who where going with me from kolkata karunamoyee to durgapur. Each passenger had one luggage each. If he would have told us politely to keep our luggage where we were sitting then the things wold be better. Then the conductor told that he couldn't see our name in the passengers list. We booked our ticket from sbstc online site. He was literally misbehaving with us. Misbehaving with ladies is not expected with a conductor. If he would have told us politely then the things would have been different. Please improve your luggage facility and conductor's behaviour.

Most pathetic sbstc bus service from karunamoyee to burdwan route i have ever seen. Every sat i use to travel by this route and faced a delay of min 2 hrs to 3hrs.
I had to wait at sbstc bus point continuously at airport gate no. 1 for 2-3 hrs every weekend.

The buses have gps tracking system however this is not open to public and because of that we are suffering.

Sbstc does not have enough backup buses so that they can provide it to public in case of delay.

Sbstc do not bother about public's time. They ran the service as per their views.

Hence i request you open the live gps tracking system for the public and accomodate backup busses in case of any delay with and immediate effect.

To
Sbstc

Dear sir
As on 10.02.2020, i, mr prasenjit das booked 5 tickets online from sbstc website, but my amount has been deducted, but i have not get any confirmation of ticket. Our travel date will be 10th march'2020 from digha to garia. So i booked 5 tickets for the same through sbstc online, but my amount debited from his bank.. And no ticket confirmation from your end. Why? Also someone call me and confirm that i will be received back my amount within 8 working days from the date of booking. But still now no money return back into my account. Please do the needful as soon as possible and oblige.

Thanking you
Prasenjit das (Mobile number : [protected])

In the digha sbstc bus stand information provider officer (4.45am) sitted in the cto (Trfick office) office. Behave very badly to every passenger who try to get information about bus service. More over he don't shere the information. Even he miss behave with leady passenger. When he was asked about the seat how to book seat on the spot neither only he diney to share the option also behave very rudely to the passenger.

I have booked sbstc online bus ticket as per below details :

Ticket no. : l[protected]
From : karunamoyee to durgapur
Time : 16:45
Date of journey : 11/02/2020
Date of booking : 09/02/2020

On 11th feb'20, i was required to cancel the ticket. I logged into the online portal http://online.sbstcbooking.co.in/ and tried to cancel the ticket but no cancel information received by me and no refund was applied.

Although i clicked the cancel button, i don't know whether the ticket was get cancelled or not.
Till now no refund information received.
I want the refund.

Thanks

Bus no - wb 39 b 4521. I took bus at porida more. Bus full packed. Conductor did not gave tickets to none of the people. No one demand for tickets but i demand for tickets so he told me tickets will be given later.. Max people around 40-45 went down in bankura without tickets.
Huge financial loss for sbstc.
Conductor should be punished.

The bus conductor in today's bus from karunamayee to bardhaman at 12.30 pm from karunamayee was incorrect. His behavior was rude and used type of slang at me in the bus about placing my luggage. This type of behavior in public bus is really harassing and not expected. Please resolve this as soon as possible. From this type of bus service such behavior is not imagined at all.

Today my family with my minor daughtrers were coming from suri to medinipur through bus no wn 39b 1836. A collision took place at about 12.00 hrs inbeywen barjora and beliatire, bankura. After the incident both are leaving the spot. Lots of people were injured. Withoit taking any resposibility they left that place. Ticket no dh 1 17264 to 17274 of rs 550/. Pl arrange to refund the money.
Suvasish dutta, [protected]

I was on my way to durgapur in sbstc 1 pm bus from karunamoyee to durgapur on 28/01/20. I got up from baguiati. The conductor of the bus was extremely ill mannered. I study in a prestigious medical college and i have been a regular boarder of sbstc services. Everytime on my way back to college, i get down at gouri devi. When i politely told the conductor that i would be getting down at that place, he began yelling and saying that he will only make the bus stop at rajbandh. I was an alone girl with 3 big luggages and i politely told him that it would be an inconvinience since everytime i come i get down at gouridevi itself and i have been doing so for 4 yrs now. The conductor upon hearing this began making excuses and shouting. I told him he was without any shame to shout like this, upon which he used a peculiar slang on me. His behaviour was extremely hurting.

I booked 3 tickets but after successful payment, while redirecting to the site, the site shut down. The site was not opening for around 20 mins and after it opened, there was no ticket in the ticket history.
I have submitted multiple grievances but have received no response.
Bus - durgapur to karunamoyee, 8:45 am, 11 dec 2019
Seat - 13 14 15

My ticket number tnda37405463. Pnr no. R[protected]. My ticket was for belghorea from contai by digha belghorea depot on 15/12/2019 scheduled at 16:10pm at digha. Conductor denied my booking at contai and not let me to board on bus. Repetedly i asked the conductor to check my ticket but the conductor has replied that "i have no information of such booking"

I usually 3to 4days in a week, i travel from champadanga to dharmatala (Bishnupur-kolkata, champadanga timing 6:50am). Each & every day, each conductor of sbstc took local passengers & took care, without giving ticket. Almost 10 to 15 passengers travel from siakhala, mosat, jangalpara to dankuni every day. The give fare rs. 5 low than actual fare, and conductor didn't give tickets to them. Some passenger who coming from arambagh, muthadanga or mayapur to champadanga, gojar more or some where else, conductor never didn't give tickets.
On 6th december, 2019- bus no wb 39a 1885, bishnupur-kolkata, champadanga timing 6:30am, conductor was doing same thing, another incident i noticed, an old man was traveling from siakhala to chanditala, he was asking for tickets, but conductor misbehave with him and didn't give him ticket.

So, i request to admin, please take necessary action about this matter. At least deploy a ticket checking staff any where or dankuni, to avoid such kind of incident..

Today morning around 9.30 a. M. I took an sbstc bus (No. Wb39a1933, route: haldia to nainan, as i can recap) for coming to my office at joka from thakurpukur. Usually the fare varies from rs.7 by local buses to rs.8 by express buses. Accordingly i gave the young conductor a rs.10 note and he issued me a rs.10 ticket. I asked him "usually i have to pay rs.8, is the fare higher in this bus"? He immediately took the ticket from me and returned me rs.2, saying that actually i don't have rs.8 ticket. I insisted him to issue a ticket for whatever i am paying and then he was compelled to take back that rs.2 and issue me a ticket of rs.10.

Subsequently, i noticed that he was doing the same thing with other passengers also. Those whose ticket price was rs.12, he was taking only rs.10 and was not issuing any ticket. When i protested that this was not right and requested him to issue ticket for whatever amount he was receiving, he simply kept on arguing that he keeps on doing this regularly and that what he was doing was right as the passengers were not having exact money to pay the ticket fare.

When i took a photograph of him on my mobile and warned him that i will make a complaint in this regard, he just laughed, ignored and told me "do whatever you can, go wherever you want to go, you can do nothing! I have seen many like you who can only talk big and do nothing. All others are taking lakhs and crores of bribes and nothing is being done to them and you want to mean that this small income will lead me to punishment???"

I was so saddened and irritated to notice the daring attitude of the conductor that i thought i must bring this to the notice of the authority. I would request the authority to take this matter very seriously and warn the involved conductor so that he does not commit such crimes in future. When we are trying for a corruption free india, this type of attitude will undoubtedly lead us backwards and as such, should be strictly dealt with!

It has been a journey almost of last 3 year's in the dunlop-digha bus timed 5:45hrs from belgharia depo on every week 2-3 times.
But it is experienced that the bus faces technical problems many times. But the issue not resolved.
Today the bus started it's journey by 10 minutes late.
Many times the said bus faces problems on the road.
Driver of the said bus drived in a relaxed mood every day who ever he is.
We expect the value of money by saving our time from sbstc.

I travelled today i. E.02.11.2019 from durgapur to bankura in your bus with ac. Bus no is wb39a9291, depurture time was 9.25. Through out the jorney the ac was not functining. And due to suffocation i felt bad and ill. My ticket no.[protected]. No one of the staff take steps, neither cancel the bus. I have paid full fare of rs.60/-. As such i am rewuesting to refund the amount for deficiency of service. My contact no. [protected]. If you failed to resolve the issue, it shall be constraint on my part to approach proper forum claiming compensation. I am keeping the ticket with me for future action.

He is a driver who is leading from the front like that passengers can met with accident or passengers get too late to reach destination. A complain already filed against him when he led the bus (Jhargram to kalna, dep time 5.30 am from jgm) to an accident near chandrah near to medinipur.
He come back with more typical abnormal attitude. As on experiences.. He stops the bus a lot more times than a local bus, he compete and make race with other buses and get indulge with hot talks and fight with other conductors always. He drive ruthless where road condition is poorest.
I was in this bus on today 26.10.2019, bus dep time from arambagh 9.40a. M.. It is arambagh jhargram route bus. Driver's name is biplab.

This is to inform that bus number st6 do not follow their usual route after 6pm. Instead of going swasthya bhawan, sdf and webel more, they directly go to college more and passengers of above stoppage has to get down at college more and have to walk from their. All the passengers complaints daily but they do not listen to anyone. Please look into it.

I am a passenger, was travelling from champadanga to kolkata on 16th october, 2019. I requested to give ticket, inspite of he was standing near to me. He told me, i will come to you and take the ticket. The bus is from bishnupur to kolkata via champadanga, champadanga timing 6:50am. After crossing chanditala, i noticed, he went to 6 or 7 passengers and told something to ear of the passenger and gave tickets with smile, one of them also quarreling about the ticket details. Conductor give the ticket from mosat to kolkata, inspite he traveling from armbagh.
When my time came, i told him to give a ticket from champadanga to kolkata, he gave me ticket from mosat to kolkata of rs. 30. Rest of amount rs. 50, he didn't give return back. I told him many times about the fare, he didn't respond.
So, i request you to all passenger, to protest about this corruption, so that our state transport system can avoid loss in business and terminate this type of conductor.

I am a passenger of the following bus.
Ticketno: p[protected] servicename:asansol-kolkata-10:00 journey date:12/10/2019 passengername indrajit. Gayen depttime:10:00 deptplace:asansol seatno:8 fare:170 servicecharge 10, thank you
The bus diverted the route from durgapur to panagarh bazar leaving the by pass. The conductor also picked lical passenger to burdwan who was standing.