South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Myself is a 63 years old aged handicapped person having valid identity card issued by prosthetist & orthotist, o/o commissioner (Disabilities), govt. Of west bengal with 60% disability allowing escort also. Copies of handicapped certificate and id card are enclosed herewith for your ready reference.

Normally every week end (Saturday) i travel by sbstc bus services from esplanade to midnapore to visit my aged father (About 95 years of age) and my mother (About 85 years of age) who are staying alone at midnapore.

For an urgent need in last week i was to travel to midnapore to meet my parents on friday i. E. 05.07.2019. So i rushed to sbstc esplanade bus terminus on 05.07.2019 at 5:30 p. M. To catch the bus leaves at 6:00 p. M for midnapore. I was in queue and when my term came i approached to the lady at ticket counter for a handicapped ticket to midnapore, but she didn’t issue me any ticket. From my approach about 20 nos. Of tickets were issued but no ticket to me. I requested several times but she didn’t pay any heed to. When booking of total seats were completed she advised me to go by next bus at 6:30 p. M. The reasons behind were not known to me.

I fell into trouble, as for the urgency i had to travel by bus at 6:00 p. M. Sitting on the floor. Gradually bus became so crowded i got to stand up. One kind hearted passenger offered me his seat at bagnan. Many thanks to him.

My earnest request to you to please look into and ensure that no other handicapped person faces this sort of treatment in future from a state govt. Employee.

Your sympathetic consideration in this regard will highly be solicited.

Thanking you,
Yours faithfully,

Tarun kumar ghosh

The bus i am traveling in has no protection form rain, the floor of the bus is flooded with water no safety measures nothing at all.. I[censored] people can't maintain your buses then kindly don't take such high fares thanku the bus number is wb39a1549... Never see such a worse system in a bus i am a regular weekly passenger studying in college. It was just a disgusting feeling today clothes all wet and no place for keeping my legs.. Just horrible.

I booked the tickets for 5.35 am on 10th of june and i boarded the bus on correct time, After reaching durgapur bus terminus the bus's route changed, and sadly its behaviour changed to a local bus and it travelled all the way around bidhannagar and muchipara inspite of the bus being full the conductor forcibly stopped the bus at every stop and pushed in more passengers thus creating an uncomfortable journey, Ever since the boarding time the bus has taken nearly 2 hours to cross durgapur, the passengers time is not being valued by your institution and you people should start abolishing this.

Today morning at 6:55 AM, I was standing with my family and when the bus coming I waved my hand but both conductor and driver did not care about us and passed by. I have seen before that keshiary to kolkata bus (SBSTC) via kharagpur station road sometimes it gives stop and sometimes it didn't. NOw my question is how will passengers know that it will stop or not? Above all its a reputed place because there is India's most wanted INDIAN INSTITUTE OF TECHNOLOGY.

When we went to the kolkata ticket counter at dugapur, city centre at around 17:40 on 7.5.19 and asked for two tickets to exide, it was informed to us that we will get the required tickets from the karunamoyee counter.
At the karunamoyee counter they gave me tickets upto karunamoyee saying that bus no. 3721 would go via exide at 17:50.
After 10-15 mins, on asking the bus conductor of that bus we came to know that the bus we were travelling in does not go via exide but via dakshineshwar, danlop.
We suffered a lot due to such misguidance at a state govt. Ticket counter and was no doubt harassment at the midnight to reach jadavpur.
Hope strict action will be taken as soon as possible otherwise we will be compelled to complain to the higher authority.

When i enter the bus, i saw all the seats are wet, when i asked to clean it, he said no one is there. Nd he also said parbona and started making a strange face. I will not prefer sbstc from now on, if this kind of conductor is recruited.
The bus time is 5:40. Date-4 th may 2019.
I want that conductor to be suspended due to his bad behavior.

On 27th april, 2019 i boarded on sbstc ac bus (13: 40, burdwan - karunamoyee) from alisha bus stand.ac was not functioning and air inside was hot and uncomfortable. When myself and other passengers went to the driver's cabin to complain about it the bus conductor not only behaved rough but also used slang language and asked to get down from bus. The bus continued running without any solve.

I was trying to book two tickets from kirnahar to kolkata sbstc at 6:00am on 23/04/19. First time money is deducted but tickets are not issued. When i rechecked those two seats seat no 8&9 remained vacant. Again i booked that two seats. But the previous deducted money is not refunded.
So, please refund the money as soon as possible.

From
Bidhan hazra
Kirnahar

Dear sir i am an army person. Booked one ticket for my daughter on 22/3/19 for the date 23/3/19.in central bus stop i asked the conductor for my daughter's booked ticket. Inside the bus my daughter shows her ticket, but conductor deny and told to come out from the bus. Even he denys to show the booking chart... Contai - barasat, saturday, march 23, 2019. Sbstc - digha - barasat, 14:20 reporting time 14:45, repertoire time 15:00. Name - kuheli mal, (F) age 19, seat no. 29

I have booked one ticket from burdwan to kolkata (Esplanade) online with ticket no p[protected]
Which was supposed to depart from burdwan at 9.00am. The bus was supposed to stop at telipukur but they gave no stoppage at telipukur today, so i had to book again for 10.10 am bus from burdwan. I along with 7-8 persons who are waiting at telipukur bus stand faced such kind of harassment today which is not at all acceptable. They have neither informed us through any sms nor give any notice. I want full refund of my ticket that i booked online, please give me the contact number of the concerned person with whom i have to contact regarding refund. Please do the needful

My contact no
[protected]

I tried booking a ticket for 5th march, 2019, sbstc bus service - ticket from kolkata to ranichak in kolkata - haldia bus departing at 6: 30 am. Seat no 29. The booking failed at 16:49, today 4th march, but money was deducted. On second attempt of booking the ticket was booked but the refund for first failed booking still not arrived.. Nor any message came from sbstc for this inconvenience.. What should be the procedure for getting my refund?

When i was at ullhas busstand, burdwan, asked one of the bus driver that, is its time 8.30, and going to karunamoyee. But that driver responded harshly, it's time 11, karunamoyee., and also harshly talked that, i am always talking like this. Question:should it be the version of communication with a passenger? I am intending to lodge a complain against the bus driver as well as the sbstc. The bus that he drove that time was wb39b1050. Later i understood that the bus was coming from karunamoyee. Time of happening that incident was 8.45am on 26/02/2019

I booked 3 online tickets in haldia to kolkata book fair special on 03.02.2019 (Ticket no : p[protected]) through sbstc mobile app. The copy of my ticket mailed in my registered e mail.
But after reaching haldia township bus terminus found no such buses. Also there is no information available at sbstc ticket counter. No assistance from counter received and the depot number displayed in counter found switched off.
Finally i had to book private car to reach book fair with my family after 30 minutes of harrashment.
Such incident only demolish trustworthiness & creaditability of sbstc.

I register my complain in sbstc official (Complain) whatsapp no. [protected] on the same day but no response received.

Now i need refund of my money & compensation for my harrashment.

Regards,
Souvik jana
Haldia

I debarshi dey a regular customer of your transport came to city centre sbstc booking counter no-8 on friday morning dated 15.02.19 to purchase a ticket to karunamoyee and gave 200 rupees for the same but the counter misbehave with me for a 5 rupees change. He told me why you came without 5 rupees change and bring exact change from next time or else use any other means of communication. After keeping me wait for 10 mins he throw a rupees coin to me and told me to get lost and also used the sentence he is favouring me.

I will be grateful if you kindly take action against this as because the staff humiliate me in front of many other passengers.

I took ticket for purulia to sirkabad on 8feb 2019 at 5:40pm from purulia state bus stand.
They charged me ₹100 for my luggage.
When i asked them about the fare chart for the luggage, they behaved rudely and said that there is no such chart, there is a fixed amount we used to charge, we can charge even more more for the same.
Please do something

I bought a ticket (Person# 3) today morning for the route kolkata to midnapore. Issued a ticket at 10:35:56 am for departure time 10:40 am for bus no 7012. Said bus wasn't parked in the designated stand for the route. I repeatedly searched for the bus with my family but we didn't get the bus. When i reported in the counter they said that bus has already left the stand. They demanded for taking me another ticket by paying again for the ticket. While i was aksing them for rescheduling the same ticket, then 4 staffs along with incharge saying me "aukat ki ache".
I need immediate action on those staffs and definitely i want to show them my aukat.

Exchanged my seat with number 3 just behind the driver at isle side of three seated one
Worst than any random movements of bus steering, when complaining I was told by conductor the driver was " CUTTING " WHIZZING THROUGH TRAFFIC MADLY ON NATIONAL HIGHWAY REGARDLESS OF ALLOWED SPACE OR VIABILITY OF SAFE DRIVING GESTURE, HE WHIZZED THROUGH ALL THE way till punjabi mor before entering Asansol, he was erratic at alighting as well as getting in both, ignoring any complain with thundering voice while steering swerving randomly. GOD FORBID WE WERE SAFE HOWEVER BY GRACE OF GOD.

Bus no 6928 esplanade to asansol 4pm 14/01/19, my seat no 12 exchanged with no. 3 just behind driver. exchanged my seat with number 3 just behind the driver at isle side of three seated one
Worst than any random movements of bus steering, when complaining I was told by conductor the driver was " CUTTING " WHIZZING THROUGH TRAFFIC MADLY ON NATIONAL HIGHWAY REGARDLESS OF ALLOWED SPACE OR VIABILITY OF SAFE DRIVING GESTURE, HE WHIZZED THROUGH ALL THE way till punjabi mor before entering Asansol, he was erratic at alighting as well as getting in both, ignoring any complain with thundering voice while steering swerving randomly. GOD FORBID WE WERE SAFE HOWEVER BY GRACE OF GOD.

I was traveling from durgapur to karunamoyee on 11.01.2019 in sbstc with my father [age 65] boarding at 05:50 pm. The bus passed at haldiram at 11:00 pm. Then i requested the conductor to give a stop at teghoria bus stop as the bus was running too late and that was almost midnight. He replied 'it is very common, what is ur problem?' after that, they don't stop at teghoria bus stop. And then they stop at baguiati at 11:20 pm. Then we were not getting any transport to reach teghoria till 11:50 pm. My father was suffering from joint pain. They showed such inhuman behavior. Please arrange stoppage on demand on the way when the buses run late especially at night.

Dear team,
This is like the many times that i am travelling in sbstc buses, but this time i am literally annoyed with the service.
The bus is not supposed to behave or accommodate people more than the nner of seats available. Then what is it that they are taking up people like some other local buses??
If it is supposed to behave like a local business and stop every now and then at every freaking stop then why are we paying 185 rupees anyway??

A very annoyed customer.