South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

While commuting journey from karunamoyee-durgapur on 06/11/2018 at karunamoyee depot at 9:00AM, my sister was forced to pay an undefined baggage charge of Rs. 50/- for a gift-item of nominal size that could even fit under the seat. The amt. is not the issue of complaint but the way the conductor and the staffs of karunamoyee depot charged us should be brought to notice to SBSTC management.
At first, he asked me to give 100/- for the...

Hello.

I tried to book tickets on 19th august 2018 for a bus on the morning of 20th august from karunamoyee to durgapur. The transaction processed and the money of rs 155 was deducted from my account but the order wasn’t finishing and tickets weren’t sent. And after the session expired i got the error page.

I went back and had to book again during which the transaction was fine. And i got tickets.
The...

I booked two tickets on 29th sep from SBSTC online booking site.The amount was 360 rs.I was booking ticket for the journey of karunamoyee to asansol. My money got deducted but the ticket was not booked.Till now i have not got my refund after several followups and complain on SBSTC helpline. More than two months over but they have not yet refunded.
When I am supposed to get my refund.Customer care executive is still saying it will take...

I am a regular passenger in Haldia kolkata, Digha kolkata, Nandigram kolkata bus route. For last 3 to 4 months i have been observing that, most of the conductor in these route didn't give ticket to local passenger inspite of giving full fare. Specially these happens when the buses are returned from kolkata to their respective destinations after MECHEDA stoppage. Being a concerned citizen and a regular passenger of SBSTC i would like to request...

Dear sir,

I have booked one ticket at 11.00 am suri bound bus on 15/10/2018 (Boarding at kolkata-esplanade) through sbi net-banking. My seat no. Is 8. Though the ticket fare of rs.190 was deducted from my bank account but no confirmation sms was received.
Kindly resolve this issue and oblige as despite paying the full ticket fare it was not confirmed.
Thanking you.

Soumen dutta
Mobile:[protected]...

To
The Depot In charge
SBSTC, Suri
Suri Birbhum.

Sub :- Pathetic incidence due to Negligence of Conductor. Compensation for that reg.

Der Sir,
Most respectfully I beg to state that I, Sri Subrata Kumar Mukherjee S/O Late Provat Kr Mukherjee, resident of Dangal Para Suri Birbhum, pin 731101 and Working as Assistant General Manager In Bharat Sanchar Nigam Limited Suri Telecom District...

You know majherhat briedge broken last one month, total behala people are very much problem.
I go arambagh daily basis & your bus daily pick up from fort william racecourse gate.
But today i stand same position & pick up my hand but not stop bus.
Ticket no - p[protected], wb393199 time 8.30.
So please look in the matter & refund my ticket amount....

With deep regret i would like to inform you that may be this is the worst government service i came across.
I have been trying to cancel my ticket for the past 10 days but your website does not work.
Kindly cancel my ticket and refund the amount rest i would be compelled to complain to a higher platform.
Details-:l[protected]
Journey date-03/10/2018
From durgapur to karunamoyee
Neither the whatsapp...

On[protected] i visited the http://online.sbstcbooking.co.in/default.aspx website i have not booked a single ticket but the money was deducted.
A sms from the bank came that money has been deducted from my account but i saw that no tickets were booked.
Hence i request a refund of rs135 as soon as possible. This is a bad way to cut down the money of the customers. So please refund my money....

On 26th august i was trying to book 2 seats for 28th august (Asansol to karunamoyee) 7am. After i gave my card details the amount of rs. 370 was debited from account however the payment page was stuck and ended with attached error page. I got a sms and email with an old ticket (Immediate last) of 24th august which is not the desired one (Already travelled trip).

Please expedite refunding the balance of rs. 370.

Details:...

Please refer to my complain on 23rd aug 18. A password was reset but inspite of repeated attempt by reset password iam unable to log in. It is showing invalid email or password. Please advise me suitably in this regard. I am facing problem for booking ticket. I am having anroid mobile and used this mobile to book online sbstc ticket. When the same email and password is used in laptop, it successfully login. But sorry to say that problem in...

Although the booking was cancelled, i had been charged 440rs dated 12th of august. After contacting customer care, i was told to be refunded within 8days. Now i am trying the same mobile number for several times but no one is responding. I want further steps to be done as soon as possible, i have tried other numbers of some officials but no-one haven't told me what to do. I mean student by profession, it is very much inconvenience for me...

On 20/07/18, at10:09:22 i have tried to book a ticket for karunamoyee - durgapur a/c bus by my hdfc credit card ending with 4691. Amt of rs 360 deducted from my credit card at sbstc booking 1182224, but no ticket was booked. Till today no refund also received through the card.
On the same date at 22:25:58, again have tried to book same ticket, again rs 360 deducted from my credit card ending with 4691 at sbstc booking 1182224, but...

I booked 2 tickets from burdwan to karunamoyee, travel time 3:45, on 19aug 2018 from sbstc online booking site. Payment gateway through billdesk. 200 got deducted from my account but tickets not received. Mobile [protected]. Mail [protected]@gmail.com. Please refund the money. Reference no :[protected]. I am trying to call their customer service but no one is responding. Please help...

This is very dissapointing. I decided to book my journey ticket from sbstc website and did so for 13th of this month from burdwan to karunamoyee and booked the bus which will leave from burdwan at 5:50am. I have booked through net banking and after the payment is successful i did not receive the ticket in my email id nor i have got a message. Now its an issue as i won't be able to show the ticket to the conductor. Even if you tell your problem...

We r booked etickts for the busdigha-gariaa/c journey dt_29/07/2018 dept time-14.50 pm. Seat no 30.33.34.
After starting ac is not working properly. We informed. But after journey of 1 hrs from digha. Its totally colapsed. Bus stop in high road.
Dirver talk to digha. They send another another ac bus from digha. Takaing 2 hrs from digha to the paticular stop.
Again we started. After 15 mints journey this also breakdown...

Dear sir,
This is to inform you that i tendered a bus ticket (From garia busdepo) no:o[protected] from digha - garia a/c -14:50, journey date: 29/07/2018, dept time: 14:50. Seatno:7, 8, 11& 12. Unfortunately our bus wb 39 a 9511 got breakdown at 15km before contai due to mechanical fault of a/c. However after one & half hour another bus wb 39 a 9512 also sent as replacement but that too got breakdown after running 3km. Hence driver...

I have made 2 transactions on 20th july at 10:09am and 10:25pm respectively for the booking of sbstc bus ticket from karunamoyeee to durgapur for the 8am ac bus. Two times rupees 360 has been deducted from my account for a total of 720 but my booking wasn't confirmed. My registered phone number is [protected], please refund my money at the earliest to my credit card as no refund amount has yet been deposited into my account...

Booked two seats from Karunamoyee to Asansol, dated- 24th Jul18. Have received update from SBSTC centralized WhatsApp no-[protected], that the Stoppage at Kestopur, but that bus was denied to stop at Kestopur saying "we have only stoppage at Baguihati” & entire amount was gone. Ticket no-L[protected], Journey Date-24th July, Date of booking- 23rd July (Karunamoyee to Asansol, 8.00am). Total Amount-350 (175*2). Telephonic Complain no- 000225....

Yesterday, on 24/07/18 i travelled in above bus from solop to madhyamgram and got down at madhyamgram at 6 p. M. The conductor took fare rs.38.00 and gave me machine generated ticket of rs.38.00.in reply to my query as to fare from solop to barasat he said rs.32.00. He also agreed that machine shows incorrect fare for madhyamgram. I also told him that other conductors take rs 30.00 for solop to madhyamgram. He did not return me rs.8.00. Please...